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Re: RE: Re: RE: Who uses a ZR6 in Salt Water?
Couldn't agree more. By the way, I have been dealing with Correct Craft directly, as there really isn't a "dealer" in Hawaii. Hawaii is unique in that it is a very small market that does not have real ski boat dealers. There are no showrooms in Hawaii that have CC, MC, BU, etc. There are no repair facilities that can handle modern ski boats either, at least not that I have been able to find. So, when you buy a boat in Hawaii from CC, MC, MB, Bu, etc., you are pretty much stuck with dealing with the manufacturer directly on all warranty issues, as there is no "dealer" with a "repair facility" do accommodate warranty repairs.
I was actually shocked when I started dealing with CC directly. In fact, I had to write a letter as a result of being treated extremely bad by a receptionist that used to screen calls for the boss. I got a "sorry" and "we won't let it happen again" response from the boss, but I still didn't get that ultimate customer service that I was expecting out of CC. I can go on for pages and pages about how bad their customer service was for me, from non-authorized credit card transactions, to sending me the wrong parts, to sending parts to the wrong address, to total abandonment on major mechanical issues. Don't get me wrong, CC makes a great boat, but I think that a lot of people are drunk from all the CC Kool-Aid they have been drinking and can't see reality.
I still have some warranty issues (separate from the manifold issue) that have not been repaired properly, so I hope CC steps-up and delivers the customer service that I was expecting when I plunked down the $$ to get a CC.
Oh yea, I was actually told by CC directly that I should have known that I would be "on my own" when I bought a Nautique for use in Hawaii. I wish they would have told me this BEFORE I bought the boat, I would have asked for a big discount, as the warranty holds little value if your "on your own". :???:
Originally posted by sfjakey
I was actually shocked when I started dealing with CC directly. In fact, I had to write a letter as a result of being treated extremely bad by a receptionist that used to screen calls for the boss. I got a "sorry" and "we won't let it happen again" response from the boss, but I still didn't get that ultimate customer service that I was expecting out of CC. I can go on for pages and pages about how bad their customer service was for me, from non-authorized credit card transactions, to sending me the wrong parts, to sending parts to the wrong address, to total abandonment on major mechanical issues. Don't get me wrong, CC makes a great boat, but I think that a lot of people are drunk from all the CC Kool-Aid they have been drinking and can't see reality.
I still have some warranty issues (separate from the manifold issue) that have not been repaired properly, so I hope CC steps-up and delivers the customer service that I was expecting when I plunked down the $$ to get a CC.
Oh yea, I was actually told by CC directly that I should have known that I would be "on my own" when I bought a Nautique for use in Hawaii. I wish they would have told me this BEFORE I bought the boat, I would have asked for a big discount, as the warranty holds little value if your "on your own". :???:
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