mad at dealer

[WakeSlayer]

Woah, let's not start a fight.

The only thing I know about cradsv is he has a long signature.

And he still includes his Wellcraft in it, along with 6 Nautiques. Crad, I think you have redeemed yourself quite well for that one. :grin:

[zapada]

I can see both sides of the argument. In my area we don't worry too much about salt, but a good dealer would probably ask the questions about prop and heaters because of altitude and temperature. If a dealer is remotely close to salt and TOP NOTCH, then I think he should ask the question. However, after reading gride's other posts...I'm not so convinced as to how the whole thing really went down.

Regarding other brands in a boat shop; I think it varies way too much to impose any type of restrictions or expectations. Plus, I don't think it is very smart for a dealer to completely rely on a single brand boat to make his living, that would be very poor supply chain management.

[tadelfio]

WOW!

[AirTool]

Re: mad at dealer

they sold him a tandem trailer that's all pimped out

You mean "he bought a tandem trailer that's all pimped out"

[gride300]

no no. the dealer is surrounded by brackish water. and my buddy didnt say word one about being upset. he is going to take it back for the 25 hour service and i told him he needs to get it installed. i had no idea he was getting the boat or else i would have told him to get it. and if you look around at any boats in this area, including the ones on the out boards this dealer sells they are all galvanized. I just feel like you should cater to your specific market. he didn't order the boat. this dealer does not move much inventory(to my knowledge) and it was a left over 08 210 he had in the show room. i'm just saying the dealer could have mentioned it and made money on the labor installing it. either way the boat is beautiful and runs wonderfully. and yes, as a dealer i think the questions to the consumer, often people who are under educated on marine lifestyles, should be asked by the dealer to help determine what options are needed or not. maybe i just have more of a conscience and pride. and in my opinion this dealer does average service and has a long turn around time. they still have one left over from the boat show last year. anyways, ya'll are all welcome to your own opinions. and they are salesman, they sold the trailer. it's not like they ordered it for him. they only have 2 nautiques at a time, on trailers.

[Bevan]

Your friend made the mistake of not educating himself about the add on options available for his boat. I do think however that as part of providing good customer service, dealers should be asking their customers (particularly newbies) where the boat they are selling is going to be used. If they did we wouldn't be seeing rants like this.
No sweat tho, closed looped cooling can be retro fitted...

[TravisFling]

I guess the real qualm is that it's an option that the dealer could charge money for part wise, and labor wise, thus increasing his gross revenue. It's not a bad idea, and obviously from a customer service standpoint it would have helped in this situation. The other side is dealers selling people things they don't need. It's a two sided coin, but I would ask someone if they want every single option available. It adds up at the end of the year, and upselling is a great way to increase revenue streams. seems like they need a sales lesson... But I don't know if I'd be mad at them for not automatically including it. Closest dealer to me is in Indy, so I wouldn't expect him to have any idea where I'd use it, but then the closest salt to me is in my cupboard.

[harddock]

A bad dealer is one that preforms lousy service, overcharges, does not do all the work or takes way to long. A bad dealer is someone that is not knowledgable about the product he sells, doesn't get stuff done in a timely process or has some other issues with negligence. The dealer has inventory to move, but can't force you to buy something which is not right for you. it is the customers responsibility to do some reasearch, ask questions and in the end make the choice of whether or not to buy. Granted buying off inventory may get you stuff you don't need or be lacking a feature you wanted but one has to decide if he can live with, add later, or go without a certain option. Otherwise spec out the boat you want, with only the options you want and order it.

[WakeSlayer]

Buyer beware. Sure it is a good idea for the dealer to try and upsell. In the present economy, I am sure they just want the boat gone and do not want a buyer to get scared about thousands in upcharges. I believe that the guy writing the big check is ultimately responsible for what he gets for his money. He got what he paid for.
Lastly, the rant that started this is more the cause of the replies than anything the dealer did. Engage the mind before putting the keyboard in gear, dude.

[TravisFling]

True, true... I think poor service is different from lack of offerings. If he came in there and wanted something and didn't get it, that's one thing. If he walked in there and said I want that, and the guy sold it to him, that's his fault. I think if I went in and said that I want this boat, and the guy started asking me and upselling me I wouldn't be mad, but I'd probably put a stop to it pretty quickly. I know what I want and I know what I'm going to pay for it. I'm a picky, tough customer, but I pay cash and it's my money. You either want it in your pocket or you don't.

[Nautiqueman]

its kinda like the real estate agent that shows you houses and you see one you like and say "this is the one!" Then the realtor says, no don't buy this one, I have 10 more to show you. That realtor would be an idiot. Perhaps this is the case where the dealer unloaded the '08 and the guy that bought it got a great deal, but the dealer did NOT say hey I have a truckload of boats coming in 3 months, why don't you wait?

[Andrew]

Were you one of the people who sued mickey d's for not telling the coffee was hot?

Seriously though, who puts their nautique in salt water :grin:

[dizzyj]

put me down as being pissed off at the dealer.

the buyer should have been educated....hmm..by talking to...a dealer? If the buyer is supposed to learn everything before hand on the internet, then why buy from the dealer? for the great service?

if the dealer sells anywhere near brackish water it is his responsibility to educate his buyer. That is, if they have any sort of decency.

dealer should make it right

[dizzyj]

Were you one of the people who sued mickey d's for not telling the coffee was hot?

Seriously though, who puts their nautique in salt water :grin:

everyone who rides the brazos river

[gride300]

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