Seat skin nightmare!!!!!!

[CCsurfer]

After my boat was repaired it was detailed at a nautique dealer. The person that detailed the boat scrubbed the embroidery with a tool or some sort of brush and now all skins with the emblems have to be changed. The dealer has been going back and forth with correct craft about these skins since august of last year. Correct craft has sent the wrong skins three to four times. Either they were the wrong seats, wrong color emblems, or the wrong color skin. I thought i was getting the run around from the dealer but after reading emails i relalized that correct craft has dropped the ball on this one. I called correct craft directly to tell my story, but i was cut off in mid-sentence, and told to send an email and practically hung up on. My family has owned nautiques since the late 80's. I bought a nautique because of the craftmanship and their reputation. Now i am not so sure i have made the right choice. I have been without my boat for two seasons now and woud like to have it back before fall this year. Has anyone else had any problems like this or have any suggestions on how to get
correct craft to care about my problem??????????

[core-rider]

First of all, sorry to hear about your problems with the seat skins, but may I offer a little perspective? They're seat skins! I don't quite understand why you have been without your boat for 2 seasons because of that. The fact that they damaged the stitching doesn't make the boat unusable, maybe bad looking, but not useless. If the dealer has kept the boat the entire time over seat covers I have to say shame on them and you. Sorry that's just the way I see it. When I ordered my boat in 2003 I wanted one seat base different form the factory design. It took 4 years for them to get it right. Did I not use my boat the entire time... NO! Sure it drove me up the wall that such a simple task took so long to perform, but it didn't ruin my boating activities.

I wasn't on the phone when you talked with CC, but my guess is you were upset and possibly took it out on whoever you spoke with which caused them to get defensive and possibly short with you. I've learned that is never the way you go about getting things you want. If this was the case, you may try again in a calm fashion. I've made many calls to CC customer service and never gotten anything but the best service. Sure a few calls I was heated and wanted to vent, but I kept my cool, explained the situation, and got things dealt with.

I don't understand what "tool" the dealer was using to damage your set so bad the needed replacement, but I hope they threw it tin the trash after this ordeal. It sounds like they screwed up and are partially to blame for the run-around you are getting. It seems illogical to keep your boat for 2 seasons because of damaged stitching and they should be doing everything it takes to make their mistake right IMHO, even if they take the skins to a local upholstery shop.

Just my $0.02.

[jward]

I'm with core on this one. If I had to I would sit on a bucket and drive before I missed out on 2 seasons of riding. Sucks this process is taking so long. Good luck to ya!

[Chexi]

I would call CC again and immediately ask for the person who answers the phone's supervisor. Then explain the situation calmly to the supervisor. I have found that in general I get nowhere with underlings. I give them 1 chance if it is an easy issue, and no chances if it is a hard issue. Underlings are not capable of handling anything but run of the mill circumstances, which is why they are underlings and not managers. If the underling refuses to transfer you, explain that last time you talked to a level 1 they hung up on you and that you did not buy a $___________ boat to be hung up on. If you still get no progress, keep calling until you get a person with enough intelligence to move you up the chain. Everything yields to persistence.

[uwhusky]

What's a seat skin? Pictures?

[Chexi]

It is probably a good thing that he has not been using the boat for the past 2 years. Assuming that it has been kept covered or better inside, then at least when he gets the right vinyl, it will more likely match the existing vinyl (due to fading if the boat had been used during that time). If it does not match, I would strongly consider insisting that the dealer replace all of your vinyl so that it all matches. The dealer can work it out with CC as to who is footing the bill. The dealer caused the initial problem and CC magnified it. You did nothing wrong. At any rate, 2 years is outrageous. Further, I believe that the vinyl colors are in the HID, so unless your boat has a mistake in the HID, this is the result of people not paying attention... over and over again.

[Chexi]

What's a seat skin? Pictures?

Each piece of vinyl on a boat is a "skin."

[jimmyj]

the fact that a couple peple think its totally ok for CC to take YEARS to fix something is almost comical. you pay thousands and thousands for these boats and for somebody to basically say suck it up is funny to me.

core. 4 YEARS to get something right? that acceptable?

to me, vinyl is extremely important. it finishes the boat. its extremely expensive. so why not expect that it be taken care of properly and timely?

[hourglass]

why not call nautique skins? secondly, i noticed the new boats feel brittle when taking waves/rollers when the older ones don't. i'm becoming less of a fan as i feel they are following other companies "we can sell for alot w/o doing anything" motto

[Chexi]

why not call nautique skins? secondly, i noticed the new boats feel brittle when taking waves/rollers when the older ones don't. i'm becoming less of a fan as i feel they are following other companies "we can sell for alot w/o doing anything" motto

I can't say this with 100% certainty, but I "think" that Nautiqueskins only does skins for boats 5 years old or older. Please correct me if I am wrong. I think this is the flip side of not being able to get CC to provide skins for boats 5 years old or older. I tried, through my dealer, but CC would not sell me a bow backrest skin no matter how much my dealer begged them to.

[Mikeski]

Wow, you guys really think CC service is that outstanding??? I can respect what has happened to his boat. I gotta sympathize a bit with the original poster based on my personal experience.

I have plastic seat bases in my 211, 3 of them have melted out of shape and been replaced twice. They don't match but it's not so bad that I can't live with it. Luckily I was told they wouldn't match by my dealer before they were sent out but I still made the choice to replace the bent up seats.

In a perfect world they would have matched. I use my boat too much to sweat the small stuff so I chose to accept it. Most don't notice the difference but my wife did make a comment asking why the white of the loveseat did not match the white of the other seat. I just told her that it was clean and the others were dirty which was partially true.

These days I don't see CC being significantly better than other boats from a service standpoint. Maybe it's just the economy, every other industry is blaming all ill wills on the economy so why not...

[Hollywood]

This all sounds fishy. That, or your CC dealer that "detailed" the boat needs serious help. How about some pictures?

[core-rider]

the fact that a couple peple think its totally ok for CC to take YEARS to fix something is almost comical. you pay thousands and thousands for these boats and for somebody to basically say suck it up is funny to me.

core. 4 YEARS to get something right? that acceptable?

to me, vinyl is extremely important. it finishes the boat. its extremely expensive. so why not expect that it be taken care of properly and timely?

Where did I say 4 years is acceptable? I didn't say any such thing. I said it took 4 years for the correct seat base to be delivered to me. There were 3 seats (2 of which I still have) before that which all did not match my interior. It was the fault of the dealer in this case and not CC.

I was simply saying he should have taken it up with CC long before now and could have probably dealt with it better considering the info he gave us. I agree, we spend too much money for something so simple to take so long to fix. I also agree that the customer service rep shouldn't have dealt with the matter the way they did, but I have never had any such problem in all my dealings with CC and I've had to call on them many times over the year. Like I have already said, we only know a small part of this story and I'm assuming he called CC fairly mad and this is what may have caused the rep to react the way they did. Was it right? I'm not going to say because I only know a small part of the story.

Interior is important, but not important enough you can't use the boat, assuming the interior is in the boat. It's not like he's missing some part of the drivetrain or there's a big hole in the hull. For the last 2 years he has been paying (I assume) the note on this boat and hasn't been able to enjoy it because the stitching is messed up? Something doesn't add up to me.

You guys can argue all you want... I've said my piece.

[CCsurfer]

Clarification on Seat Skins

My sentence may have been misleading ..about the dealer handling the detailing. The dealer first repaired
the boat, which had a hole in the hull. This process took almost a year to complete. Then in July when I
went to pick up the boat, I noticed the embroidery was fuzzy. SO, since July of last year I have been dealing
with the skin issue. The repair was a nightmare in itself..take heed...DO NOT pay for repairs until you have
completely checked out your boat and water tested it. I don't have the time to go into detail on the repair
issues ..I will just say you need to know the dealer on a personal level before you let them repair your boat.
The reason I left my boat at the dealer so long is because I was strung along. I was told "the skins will be
shipped Friday" and then something always went wrong. It would cost me 150 dollars in gas to go get the
boat and take it back, i was always told "they will be here in a couple weeks"....so, I left it there. Since I posted the orginal thread, I have spoken with Correct Craft and I have been assured this problem will be resolved
promptly. I have confidence that Correct Craft will make this right. I will let you know something next week!

Where did I say 4 years is acceptable? I didn't say any such thing. I said it took 4 years for the correct seat base to be delivered to me. There were 3 seats (2 of which I still have) before that which all did not match my interior. It was the fault of the dealer in this case and not CC.

I was simply saying he should have taken it up with CC long before now and could have probably dealt with it better considering the info he gave us. I agree, we spend too much money for something so simple to take so long to fix. I also agree that the customer service rep shouldn't have dealt with the matter the way they did, but I have never had any such problem in all my dealings with CC and I've had to call on them many times over the year. Like I have already said, we only know a small part of this story and I'm assuming he called CC fairly mad and this is what may have caused the rep to react the way they did. Was it right? I'm not going to say because I only know a small part of the story.

Interior is important, but not important enough you can't use the boat, assuming the interior is in the boat. It's not like he's missing some part of the drivetrain or there's a big hole in the hull. For the last 2 years he has been paying (I assume) the note on this boat and hasn't been able to enjoy it because the stitching is messed up? Something doesn't add up to me.

You guys can argue all you want... I've said my piece.

[Quinner]

Surprising to hear the dealer made any effort at cleaning your boat after service let alone cleaned the seats to the point they were damaged?