Parity in the warranty game and exceeded in the servic game...

[tdc_worm]

Check out Tige's new 360 warranty:

"Also new for 2011, Tigé is proud to announce the industry’s first, all-encompassing service program for new Tigé owners. The Tigé 360 Service Plus provides “worry-free” boat ownership. For your first three years of ownership, Tigé will cover all mandatory service, including oil, filter, and transmission fluids. This service program and our expanded bow-to-stern warranty, which also includes 5-year TigéTouch Screen warranty and 5-year blister warranty allows the Tigé owner to “gas and go”.

http://us1.campaign-archive.com/?u=8...7&e=9754bdf412

The former "industry leading" warranty of CC is built in to the prices we pay. Looks like others are stepping up to the plate as well...wonder if their 5 year warranty claim is all inclusive, unlike CCs...

[DanielC]

You must realize that the service is not free. It is calculated, and added into the price of the boat. Same with the warranty.

An inferior product with a extended warranty is still an inferior product.

Having to cover the warranty and service costs means there is even less money available from the price you paid to build quality into the boat.

[maxpower220]

You must realize that the service is not free. It is calculated, and added into the price of the boat. Same with the warranty.

An inferior product with a extended warranty is still an inferior product.

Having to cover the warranty and service costs means there is even less money available from the price you paid to build quality into the boat.

So you have seen, reviewed, and inspected a 2011 Tige???? How do you know it is an inferior product?

Regardless of how the service is paid, it is definately a step up for a boat maker to offer. Much like the BMW warranty of the car world.

[tdc_worm]

You must realize that the service is not free. It is calculated, and added into the price of the boat. Same with the warranty.

An inferior product with a extended warranty is still an inferior product.

Having to cover the warranty and service costs means there is even less money available from the price you paid to build quality into the boat.

no doubt and i addressed that when I said it was built in to the price of the boat. all of it combined affects profit margin. i am going to make a couple of assumptions here:

---we will never see a hull failure in any of the 100% composite boats that are built today
---the powertrains, if maintained properly will well exceed the 5 year mark
---the instrumentation and electronics will very rarely fail, and if they do, the cost to fix them is marginal
---the gel coat will not fail (CC only offers a 3 year warranty on this part)
---starters, alternators, steering cables and batteries are excluded from warranty

that leaves upholstery, carpet, and loose nuts and bolts the majority (and most visible) of the warranty claims. with a smart design (from a seam standpoint), most upholstery claims can be avoided before the warranty expires.

so given those assumptions and the fact that the warranty addresses the tangible parts of the boat, please explain to me where Tiges are inferior to nautiques...

***disclaimer-i own two nautiques and prefer them too other brands, i just like to see arguments based off of facts, not opinion***

[chris196]

***disclaimer-i own two nautiques and prefer them too other brands, i just like to see arguments based off of facts, not opinion***

Then what the heck are you doing on the internet?

[tdc_worm]

Then what the heck are you doing on the internet?

separated the anterior cartilage from the rib on rib number 9 three weeks ago...still clicks when i sneeze hahaha...i guess it was time for the mid season break since my season goes into mid november....

[DanielC]

I have not seen, nor have I any interest in a Tige boat. My 1997 Ski Nautique, with over 2275 hours is suiting me just fine.

A few years ago, there was a lot of debate about the Mastercraft $10,000 rebate program. Hind site proved that to be a sales gimmick. So is the "free service" and 5 year warranty.

For many years BMW held the distinction of being the least reliable German made car you could buy. "ultimate driving machine", sure. Ultimately a lot of them spent a lot of time in the shop. The BMW warranty was introduced to help with their image. And make no mistake, the price of the free service and warranty is included in the purchase price of the cars also.

[tdc_worm]

Enter Tommy Boy:

Tommy: Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
[chuckles until he sees that Ted is not laughing]
Ted Nelson, Customer: [impatiently] What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.
Tommy: Well, that's...
Tommy, Richard Hayden: ...What?

Sorry, I couldnt resist. And I dont disagree with you (and I will quadruple echo you on the built in to the price comment). My point is this:

What does Tige, MasterCraft, Skiers Choice and the like MAKE? They have molds in which they make hulls, seat forms, cut foam and carpet, and upholster surfaces. They make static pieces of the assembly. Everything else they source from outside vendors.

Indmar, Ilmoor, PCM, Mercruiser, and Volvo-Penta do not MAKE 5.0L, 5.7L, 6.0L, 6.2L or 8.1L GM engines. They source them, already marinized from GM. Sure, they may change cams and engine mapping, but they all start from GM blocks, so not a single one of them has a "mechanical" advantage over the same block from another engine SUPLIER. Depending on SUPLIER, one may or may not have a customer service advantage.

Same goes for Hurth, Walters, and PCM drive trains. Same goes for steering cables...they are all sourced from a very limited number of supliers....none of the boat builders makes them.

Given that they are all composite, we will never see them rot. Given that the components are all sourced from a very limited number of suppliers, the mechanicals are equivalent. That leaves seats, carpets, ergonomics, and design features (and personal preferecne) as the things that set them apart. So if all other things are equal, your 5 year warranty comes down to upholstery, carpet, and gel coat. In my 15 years of owning ski boats, that is all I have had to warranty on any of mine....

[Nautiquehunter]

KIA has a 10 year warranty so it must be a good car right? After spending 2 years looking at the top inboards there is no doubt about who builds the best boat. Just my opinion.

[Red57Bird]

Enter Tommy Boy:

Tommy: Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
[chuckles until he sees that Ted is not laughing]
Ted Nelson, Customer: [impatiently] What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.
Tommy: Well, that's...
Tommy, Richard Hayden: ...What?

Sorry, I couldnt resist. And I dont disagree with you (and I will quadruple echo you on the built in to the price comment). My point is this:

What does Tige, MasterCraft, Skiers Choice and the like MAKE? They have molds in which they make hulls, seat forms, cut foam and carpet, and upholster surfaces. They make static pieces of the assembly. Everything else they source from outside vendors.

Indmar, Ilmoor, PCM, Mercruiser, and Volvo-Penta do not MAKE 5.0L, 5.7L, 6.0L, 6.2L or 8.1L GM engines. They source them, already marinized from GM. Sure, they may change cams and engine mapping, but they all start from GM blocks, so not a single one of them has a "mechanical" advantage over the same block from another engine SUPLIER. Depending on SUPLIER, one may or may not have a customer service advantage.

Same goes for Hurth, Walters, and PCM drive trains. Same goes for steering cables...they are all sourced from a very limited number of supliers....none of the boat builders makes them.

Given that they are all composite, we will never see them rot. Given that the components are all sourced from a very limited number of suppliers, the mechanicals are equivalent. That leaves seats, carpets, ergonomics, and design features (and personal preferecne) as the things that set them apart. So if all other things are equal, your 5 year warranty comes down to upholstery, carpet, and gel coat. In my 15 years of owning ski boats, that is all I have had to warranty on any of mine....

Wow, where to start. You are making so many generalizations and assumptions in this post. First, while all manufacturers use fiberglass for hulls, there are a lot of design and manufacturing processes that go into making them. Two manufacturers using the exact same gel coat on a boat may apply it using different methods, leading to different gel coat quality and performance. While the hulls may not rot, you can have gel coat problems, stress cracks, and even hull failures (we have had at least one transom failure on a Malibu with a wedge on our lake).

I don't believe your comments on engines is correct either. While they all use the GM Vortec engine block as a base, they do not come from GM already marinized. That is what PCM, Indmar, Mercruiser, etc. do. And I believe there is a definite difference in engine marinizers. PCM is far and away the cream of the crop - personally, I wouldn't own a boat with an Indmar engine.

Regarding vinyl, seats, carpets, etc. there is a big difference in what some of these manufacturers install in their boats. I have an 03 SAN that has been well taken care of and the interior and seats look great. Most people don't believe me when I tell them it is a 7 year old boat. However, if CC didn't use high quality materials and manufacturing processes, my interior wouldn't look as good as it does. I'd rather have a boat with top notch materials and craftsmanship, over a boat that uses inferior materials and comes with a top-notch warranty.

I could continue, but I think I've made my point. To generalize all boats as basically all the same parts and pieces, but put together by different companies, just doesn't make sense and doesn't reflect reality.

[maxpower220]

Wow, where to start. You are making so many generalizations and assumptions in this post. First, while all manufacturers use fiberglass for hulls, there are a lot of design and manufacturing processes that go into making them. Two manufacturers using the exact same gel coat on a boat may apply it using different methods, leading to different gel coat quality and performance. While the hulls may not rot, you can have gel coat problems, stress cracks, and even hull failures (we have had at least one transom failure on a Malibu with a wedge on our lake).

I don't believe your comments on engines is correct either. While they all use the GM Vortec engine block as a base, they do not come from GM already marinized. That is what PCM, Indmar, Mercruiser, etc. do. And I believe there is a definite difference in engine marinizers. PCM is far and away the cream of the crop - personally, I wouldn't own a boat with an Indmar engine.

Regarding vinyl, seats, carpets, etc. there is a big difference in what some of these manufacturers install in their boats. I have an 03 SAN that has been well taken care of and the interior and seats look great. Most people don't believe me when I tell them it is a 7 year old boat. However, if CC didn't use high quality materials and manufacturing processes, my interior wouldn't look as good as it does. I'd rather have a boat with top notch materials and craftsmanship, over a boat that uses inferior materials and comes with a top-notch warranty.

I could continue, but I think I've made my point. To generalize all boats as basically all the same parts and pieces, but put together by different companies, just doesn't make sense and doesn't reflect reality.

Every boat maker has a warranty, that doesn't make warranties bad. Different makers offer different warranties which can sway potential buyers. Since Tige offers a service contract with that warranty, they may get more sales. I won't be buying a Tige anytime, but maybe the warranty and service will increase boat sales and maybe bring that to the other boat makers.

The opinion that PCM is better than Indmar (or any other marinizer) is just that, an opinion. It would be nice to see a stat on engine failures for PCM vs Indmar. Engine failures in general are very low in numbers.

[Red57Bird]

Never said warranties were bad. I simply responded to tdc-worm's post in which he essentially says that all boats use the same base mechanical parts, so they the same/equal. As far as PCM vs. Indmar, I too would like to see some data on failure rates between them. Just not a fan of the way Indmar designs some of there systems. I've also had friends in Florida with a MC and Bu and they both have had issues with their engines. Nothing major, but still a pain in the ***.

[gride300]

bill yeargin called my buddy today who has an 09 he bought new to ask him how it was treating him. he told him he was waiting on some warranty parts, and after the phone call he got another call saying they were being shipped. talk about customer service.

[chris196]

bill yeargin called my buddy today who has an 09 he bought new to ask him how it was treating him. he told him he was waiting on some warranty parts, and after the phone call he got another call saying they were being shipped. talk about customer service.

That's great, but almost sounds like a PR stunt.
CEO says give me a guy who's waiting on parts that we now have and let's call him.
Was his wait excessive? If I had an excessive wait, then the CEO calls me up, that doesn't make it better.
I'm glad your friend got his parts, but just because the CEO called doesn't give me enough information to know if things were handled correctly.
Maybe they were, maybe not.

[causewayskiier]

Warranties

I can tell you from experience that the CC second owner warranty leaves a little to be desired. The way it works is that to get the full coverage of the warranty you must buy 3 warranties, 1 for the PCM engine, the 2nd for the hull, and a third for instrumentation etc. I bought a used 2007 SN206 boat that was 1 year old and 70 hours on the engine. I purchased the engine and hull warranty, that costs $400. I had several problems soon after purchase, one was the bow section floorboard warped. The second was a leaking pre-fuel pump filter, the third was two exhaust manifolds that went out and the forth was a leaking fuel pump. Correct Craft must be commended in that they paid for (or sent replacement parts) for everything except engine parts. The weak link is the PCM warranty, they were very hesitant to help out, although they finally came through in the end. My main beef is that you shouldn't have to purchase the original warranty to begin with. And CC should handle the entire warranty and having PCM taken out of it.