New SV211-Factory Damage!!

[OldFart]

new sv211-factory damage

WHOA 2WIN, the grommet idea would go between the composite material covered w/ carpet & the one corner of the amp. There is a large piece of material glassed to the hull side, but the screw was too long. With no grommet as a spacer, someone was able to tighten the screw too much. The grommet may have prevented that. i know that anytime CC mounts to the side or underside of hull/deck, they use some typeof material glassed to the hull. OF

[97SN]

If I were you, I would not accept this boat because you're paying for a new boat in new condition, not a damaged boat -- unless of course CC is willing to compensate you and you're happy with the discounted price.

[2WIN]

If I were you, I would not accept this boat because you're paying for a new boat in new condition, not a damaged boat -- unless of course CC is willing to compensate you and you're happy with the discounted price.

Oh! They gave us compensation! 4 (Polo style) shirts with Nautique on them. If that isn't a kick in the nob I'll put in with ya!

It still isn't like new and it really bothers me!

They said they would fix it under warranty anythime for the life of the boat.

I will try the rubber washer trick Oldfart and see how that works.

It is off having all the covers made for it right now which is a 2 or 3 week process.

Thanks for your ideas.

Cheers

[OldFart]

2WIN, been my experience that CC will go above & beyond the call of duty. Are u sure they know about this? Ask the dealer if they've been kept abreast of this (more than just the initial concern, but the repair status). One option i have seen them use, if needed, is to get the boat to one of the service centers used. May be worth chekg into. CC doesn't have the habit of letting passionate buyers/owners stay p.o.'d. 4 what it's worth!

[97SN]

2WIN,

My dealings with West Coast Correct Craft and with CC coporation have been nothing but stellar, so personally I have a hard time believing they won't treat this situation fairly. Unfortunately, some dealers are a different story. I have many horror stories with my local CC dealer, but that is for another thread......

On a related note, my father had a similar situation with GM two years ago. The dealer damaged his newly delivered vehicle during the vehicle prep process, prior to customer pick-up. After a lot of hassle and back-and-forth, it came down to one legal question: was the damage caused by an "accident" or was it "negligence". The word "accident" in the legal sense does not mean or imply a non-purposeful action, but rather something that could not have been prevented. The damage done to the vehicle by the GM service dealer was determined to be negligence not accidental, and thus GM was forced to replace the vehicle. One difference is that my father never took possession of the vehicle until this whole mess was straightened out. I'm no legal expert, but since you've already taken possession of the boat, it may be too late to get it replaced.

[surfsup]

CC is a class organization and has stood by their product in every circumstance where I've seen problems. I agree with earlier posters, that you should not have taken delivery of the boat - your dealer should have worked to resolve the problem prior to delivery. In fact, CC has the dealer complete a check list that you sign for verification prior to delivery - if anything is wrong with the boat - you shouldn't sign the check list. I'm curious if your dealer followed that process....

[OldFart]

Regional rep is (i think) Greg Meloon @ Midwest CC; 260/833-2226. He's always been helpful & knows the right people @ CC HQ.