New Nautique. Seemingly Endless Problems.

[Quinner]

Without really knowing all the facts who is to say CC was aware of recurring problems, or specifically the boat going back multiple times for the same issue. Obviously motor replacement on a brand new boat would likely get the factory's attention however it does sound like the dealer was not fully or correctly executing the repairs which in turn would not have necessarily meant the factory knew the boat kept coming back.

Regardless, at this point CC is aware and involved and should be given a reasonable chance to fully resolve all issues. Personally not sure I would have been as patient with the dealer before contacting CC particularly because it is sounding more and more like they may be exasperating the issues.

Hopefully Rutwad is back on the water this weekend enjoying his boat as he should be!!

[TxJole]

The reason it has not made it's way back to Nautique is everytime the dealer "fixes" it he thinks its a done deal and he will have a sound Nautique like the rest of us. Trust me Nautique and the dealer wants this boat fixed as much as the owner does. Nautique is a great company and takes care of it's customers, play nice and let them get it fixed then ask to extend your warranty a year just incase.

[wake_fun]

[sja]

They should replace that boat and do it quick. When you have 1000s of people reading these threads daily and debating between boats and reading this stuff it could put a huge damper on things. These are 80-110k purchases new and this problem being read about may cause 10 people to hold out on buying a new boat and cc just lost a million bucks.

I am one such person. I have tested the 2012 G23 (loved the wake and the finish) and the 2013 X-Star (loved the lines, tower and the ride) and am in the process of deciding which to buy. I have never had a Nautique and am a bit on the fence. I know that this owner's misfortune appears to be statistically uncommon and I know that no one but the dealer and the new owner have the entire details of the story but if it is half as bad as it sounds, it's pretty bad. Up here in the Minnesota tundra we only have about 6 to 7 months of ice-free lake time and only about 3 to 4 months of comfortable riding and boating a year. A similar experience up here would shoot the entire year for me. One of the draws to Nautiqe is this on-line community which generally seems helpful and objective. I don't know how this person's experience or how this episode ends will influence my decision, but it all has certainly captured my attention.

[acs220]

I have to side with rutwad on this one. CC has indeed been advised of this boat's problems, long before rutwad directly contacted CC. Whenever the first problem that required warranty repair was noted, CC was aware of the issues. Dealers do not perform warranty repair without prior approval by the manufacturer or they risk not getting reimbursed. For major warranty issues such as these, most certainly CC has been in the loop.

I agree with what vision says here but just because CC knows about something does not mean that they will play fairly. Overall I think they are a great company and produce great products, but I have a first hand account of them trying to side step warranty problems. We have an 08 210 that was delivered with electrical problems. Not going to go into detail because even 4 years later I am still trying to get the problems solved before the warranty expires. On and off electrical faults caused by a manufacturing defect. A few months ago, I had my new dealer in Jacksonville get with CC to once and for all get this boat operating correctly. On the first couple of calls to the warranty department they claimed to know nothing about the previous repairs and somehow couldn't produce any of the paperwork that had been submitted by our previous dealer. It wasn't until said previous dealer and current dealer came up with photos of why we are having problems with the boat that CC all of a sudden remembered all the previous work that had been done. Strange right!

Like I said, not to discount what they do as a whole, but if they have a chance to take the easy way out they probably will.

And in regard to loaner boats, CC says they will not do it and I am about to get that in writing from them. I've been told it is the discretion of the dealer if they want to provide a demo as a courtesy to the customer.

[AirTool]

Funny.

Crap I wanted to stay out of this and I'm not going to take any side because there are three sides to every story: A's, B's, and the truth. And I don't know any side even rutwad's cause rutwad's not told us every detail.

But 1: The comment above about CC knowing of initial repairs - isn't there some $$ value given to the selling dealer to cover break-in problems without having to go to CC for prior approval? One of the reasons a "non-selling" dealer generally isn't as helpful; because they didn't get the $$ from the sale.

2: Wouldn't the engine be a PCM claim and not CC so it might be feasible CC is on the sideline with that one? The PCM warranty is a separate warranty.

[81nautique]

Also, Alan, I am not sure I agree with your argument. Just because CC did not manufacture the Linc system, etc, they are basically vouching for it by installing it in their boat. I don't see why a boat would be treated any different than a car. If I bought a $80k (heck, a $20K for that matter) car and it was at the dealer 3 times for the same problem inside of 3 months, I would be expecting a replacement car, not to then have the manufacturer take a whack at fixing it because the dealer that they license is inept.

of course they are vouching for it and they are replacing it and anything else that fails, if they can't get it right in three attempts then get a lawyer and have the boat replaced. problem with this thread is we really haven't been told whats gone wrong or whats been done to fix it, just that boat keeps breaking down. Lots of assumptions from people with no information to base them on. From credible sources we know that his dealer is a major part of the problem. Get that boat out of there and in capable hands, then if it can't be resolved he knows what to do.

My initial statement was to defend the manufacturer, it has been stated that they built a bad boat when in reality the boat in question has had some component failures that need to be addressed promptly by QUALIFIED technicians. I believe CC has dispatched the parts they feel are needed to rectify the situation as directed by their DEALER. If they elect to continue to depend on this dealer they may not get this resolved, I can not honestly understand why the regional sales manager for that territory is not all over this in person. If this was happening in my territory I'd have been on a plane to Alabama yesterday.

[swc5150]

Wouldn't the engine be a PCM claim and not CC so it might be feasible CC is on the sideline with that one? The PCM warranty is a separate warranty.

Great point AT! I gotta wonder what happened to that motor?

[AirTool]

Great point AT! I gotta wonder what happened to that motor?

Thanks and I really do want to quit reading this thread. Is there an "ignore" button?

[Quinner]

Since you called me out I will respond:

I am confused on how my statement re: shipping the boat back to factory is BS. My thought is that the dealer and CC should have been in contact this whole time re: a new boat being such a disaster. I have no problem with CC shipping new parts out and trying if the owner is amenable to that. My suggestion is that if he is not, this would be a way for CC not to take a financial bath on the boat. since Alabama is close to Florida (relatively), i think that it would be doable. If it was in california, I would say that this is unlikely a financially feasible solution. Although, my boat was shipped from CHicago to Scottsdale for $800. I think a few thousand in shipping costs shouldnt hold up making this situation right.

CC designs and manufactures, that is what they are tooled to do. Dealers sell, prep and repair, that is what they (should be) are tooled to do, in this instance would it not make the most sense to let a dealer (whoever that may be) with the proper diagnostic tools, etc. make these repairs? Shipping the boat to the parts or the parts to the boat, really, which way makes sense? If in fact they did send the boat to FLA it would almost certainly delay the entire process, most likely not get the owner back on the water this weekend. Additionally, CC is sending what are some basic components to install, IIRC distributor & new link display, which should be a relatively easy install for any competent mechanic. Why add time, risk damage in shipping, wear and tear on boat trailer & cover if not truly necessary. I would put trust in CC that at this point they will send out whatever they feel is necessary to resolve this issue.

Quinnner, at no time have I stated a new boat is warranted (although I am getting close). But I wonder if you would be as patient if you were spending the summer paying off a boat that is in the shop after being purchased new.

Don't believe I singled anyone out, just a general observation. Refer to my previous post, based on info in this thread it is not known how many times CC/Warranty was involved, CC now is for sure, so they deserve an opportunity to right whatever it is that is wrong, asking for anything beyond that would be a bit premature.

[ers906]

Quinner, I did not mean that as a call out, just that others may not share your opinions and calling theirs BS is not really warranted. My point was that if everything from the engine to the lincs display is needing replacement, it may be an OPTION to have the factory essentially remove the top cap from the hull and rebuild the electrical, etc. with new components that would likely fix the problem. Once again, I was only offering a different potential solution to the others on the post. Without the whole story it is impossible to know what the most effective course of action may be, however, members are only offering their opinion and short of direct insults, respect should be shown to others (once again, not a call out to you, but a reminder to all that everyone is entitled to their own opinion)

[H2O]

The problem for CC at this late point in the process is that it has become an Emotional issue for the OP (and rightly so). So it will probably require more than a simple mechanical repair to make the owner comfortable. After so many promises of "it's fixed" only for the owner to discover otherwise would lead a reasonable person to lose trust. Lost trust in the dealership, CC, and most importantly the boat itself. Would any of you put your family at risk on the water in this boat?

[wake_fun]

Thanks and I really do want to quit reading this thread. Is there an "ignore" button?

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[Quinner]

OMG, it's like a train wreck, suggesting they cut the boat in half because his bilge pump light is blinking, ROFLMAO.

And now noone is safe on or anywhere near this vessel...

Sorry guys, that is just too much, see how rumors get started.

The best punch line would be the whole thing was a hoax by an MC owner!!!!

[ers906]

Its like talking to a Penn State fan, I am out