New Nautique. Seemingly Endless Problems.

[ers906]

Since the hull, upholstery etc seems to be solid since it has not been on the water, why wouldnt CC have it shipped back to the factory and disassemble and re-assemble with new parts? At this point, that would seem like the most fair and equitable solution, wouldn't it?

[dmiracle]

Since the hull, upholstery etc seems to be solid since it has not been on the water, why wouldnt CC have it shipped back to the factory and disassemble and re-assemble with new parts? At this point, that would seem like the most fair and equitable solution, wouldn't it?

For the very same reason you don't ship a vehicle back to Detroit or wherever it was manufactured when you have a warranty issue.....cost and practicality.

[ers906]

I certainly understand the cost and practicality issue, but this is more than just a warranty issue (ie, airbag issue, etc) that automotive companies typically deal with. If these new parts work, great. But if it is not working after five months of apparent trial and error, then it may be cheaper and more effective, as well as from a public relation standpoint to just have it brought back to the factory.

[rutwad]

Has anyone ever gotten a lawyer and fought under the Mognosen-Moss Warranty Act?

[maxpower220]

Perhaps CC should provide a new boat, have the old one returned to the factory and rehabbed. Then the customer is happy, CC hasn't lost everything.


A link screen, antenna, and distributor cap didn't cause an engine replacement. There are some serious issues with this boat.

Summer is closing down soon.

[Quinner]

Wow, a few really helpful and reasonable posts followed by more "give him a new boat" or "ship the boat back to the factory" BS.

OP only notified CC of his issues a couple days ago for the first time, wouldn't it be reasonable to give CC at least one shot (more reasonably at least 3) at correcting the situation before demanding such drastic measures including litigation?? He gave the dealer 8 weeks yet CC only gets 8hrs??

Feel for you Rutwad however your back and forth approach here makes your entire situation appear to be a bit suspect.

Read the Gaps post again, it was very sound advice.

[81nautique]

Let's see...Engine, linc screen, distributor cap , antenae. ALL items NOT manufactured by Correct Craft but supplied by vendors and installed into a boat. All items that have been proven defective have been or are being replaced under warranty. It's also been proven on "another" forum that his dealer is totally incompetent in diagnosing and /or performing repairs. He's been lied to and given the runaround for an aweful long time with these issues and gotten no where UNTIL he contacted Correct Craft who within a matter of days has contacted the dealer and the owner and put remedial action in motion. I think demanding a new boat because the dealer can not back up the service on the brand is a bit much, if anything there needs to be a review of this dealer and the way they represent Correct Craft. As much as I sympathise with the OP he needs to let CC get his boat fixed either at this or an alternate dealer, I also think he should be compensated to some degree for his travel time, lost time from work and even frustration. If they can't get him fixed up then he goes to the next step which may very well involve an attorney but until they fail 3 times with the repairs he can only allow them to try and get it right. Crappy position to be in and I know I would not handle it well but atleast he has movement on the issues now.

[rutwad]

Wow, a few really helpful and reasonable posts followed by more "give him a new boat" or "ship the boat back to the factory" BS.

OP only notified CC of his issues a couple days ago for the first time, wouldn't it be reasonable to give CC at least one shot (more reasonably at least 3) at correcting the situation before demanding such drastic measures including litigation?? He gave the dealer 8 weeks yet CC only gets 8hrs??

Feel for you Rutwad however your back and forth approach here makes your entire situation appear to be a bit suspect.

Read the Gaps post again, it was very sound advice.

I am not threatening litigation.

CC is not physically working on the boat themselves. Not to sound rude, but what attempts are you suggesting they make?

[rutwad]

There have been more than three attempts to fix the same problem. I get tired of hearing "it's fixed" only to go out on the boat and in just a few minutes have the exact same problem occur. That has happened for the last 2 Saturdays in a row.

[AirTool]

I'm tired of this thread already and going to ignore it.

[vision]

I am not threatening litigation.

CC is not physically working on the boat themselves. Not to sound rude, but what attempts are you suggesting they make?

I have to side with rutwad on this one. CC has indeed been advised of this boat's problems, long before rutwad directly contacted CC. Whenever the first problem that required warranty repair was noted, CC was aware of the issues. Dealers do not perform warranty repair without prior approval by the manufacturer or they risk not getting reimbursed. For major warranty issues such as these, most certainly CC has been in the loop.

Who manufactured the defective part is only significant for CC as they seek reimbursement for a defective item they have to replace for a customer, and in future negotiations with that vendor. For the end user, CC is responsible for warranty items and the manufacturer of the item is meaningless.

I do agree that it is only fair to give CC some time to look further into the issue, and be patient. But I would expect stellar communication and empathy from CC. Daily updates are not unreasonable to request. Given the magnitude of problem and the reasonable expectations of a new boat owner purchasing this type and quality of boat, if CC can not get the customer back on the water in 7 to 10 days in their brand new boat that is non-functional, I would hope they would look at ways to get him a loaner boat. Diagnosing the underlying problem may indeed take more time. But determining whether this is an easy fix or difficult fix should take no more than a few business days.

[swc5150]

Well stated vision. My take on it isn't just the small component failures, which I could live with after repairs were made, but the motor failing right out of the box. There's no doubt CC is aware of this unit, with that magnitude of warranty repair. A boat on its second motor will lose resale value, even if it's just a psychological thing on the next buyers or trading dealers part. I could see being offered a 2013 boat, with paying the additional cost/price increase as part of the deal. Definitely an unfortunate situation to be in.

[TxJole]

Did we ever get an answer as to why the engine was replaced? I still have to believe it is 90% dealer and MAYBE 10% CC of this whole deal, but I have only worked with an outstanding dealer, so I have nothing to base that off of.

[ers906]

I am confused on how my statement re: shipping the boat back to factory is BS. My thought is that the dealer and CC should have been in contact this whole time re: a new boat being such a disaster. I have no problem with CC shipping new parts out and trying if the owner is amenable to that. My suggestion is that if he is not, this would be a way for CC not to take a financial bath on the boat. since Alabama is close to Florida (relatively), i think that it would be doable. If it was in california, I would say that this is unlikely a financially feasible solution. Although, my boat was shipped from CHicago to Scottsdale for $800. I think a few thousand in shipping costs shouldnt hold up making this situation right.

Quinnner, at no time have I stated a new boat is warranted (although I am getting close). But I wonder if you would be as patient if you were spending the summer paying off a boat that is in the shop after being purchased new.

[azeus17]

rutwad-
Have you requested a demo boat from the dealer to use until yours is fixed? Not that this solves all your problems, but at least you can get on the water.

Also, Alan, I am not sure I agree with your argument. Just because CC did not manufacture the Linc system, etc, they are basically vouching for it by installing it in their boat. I don't see why a boat would be treated any different than a car. If I bought a $80k (heck, a $20K for that matter) car and it was at the dealer 3 times for the same problem inside of 3 months, I would be expecting a replacement car, not to then have the manufacturer take a whack at fixing it because the dealer that they license is inept. I have not had to deal with a large purchase situation like this, but would bet that you get to a point of frustration and in your mind there is only one thing that can fix it. I understand brand loyalty, and I am loyal to CC as well (I bought my SAN from TX because it was what I wanted), but in business, sometimes it takes a financial loss to rectify a situation and eventually make your system better (either fix the dealer or get rid of it).

That being said, I hope the fixes that Ron has on the way work and rutwad can avoid further headache.