G23 Prop Fell Off .....

[SoCal G-Man]

OK SoCal....your last sentence brings up a very good question that I don't thing has been asked or answered on this thread yet. Family comes into the dealer to move up to a G23. Know nothing of PN or any of what's been going on. Do you...as a salesman, tell them...Congratulations on your purchase...and oh...by the way...there is a Strong chance your shaft may break and will leave you stranded...but we'll cover all expenses to fix and get you back on the water. Serious question. Do you tell them?? The moral compass at play here could go either way. You can "play dumb"....or....potentially loose the sale with one sentence.

I see your point. I have found that most people looking at the G series are doing some homework, following the advice of influencers and opinion leaders, and asking friends with boats. People tend to listen to that type of person more than a salesperson. My G23 with it’s many problems has sold more Malibu, Mastercraft, and Tige boats (I believe 16 verified now, unless my client balked on the X24) in the past two seasons than Nautique. That is simply because I am considered an influencer and opinion leader (their words, not mine) among my colleagues and peers. I deal with mostly business owners and principals, all of whom can write checks for these types of boats without denting their lifestyle, so they can afford to take the time to do their homework. I’m sure many of you on PN are also in this category as influencers and opinion leaders, as you can provide better insight than most on a wake boat. You will have more influence than a sales person.

In my opinion, the salesperson without morals or ethics can be easily discovered by someone who has done some homework, and will simply end up sending the customer to a competitor.

[scottb7]

It is a known problem 6 years running. FOR SURE it is a moral compass issue. Nautique has put their entire organization - every single person (and Jeff) - in a terrible position.

If indeed they ever know, it is only in the long term that they will realize what they have done to the company.

IMHO If you think this is OK you are either not being honest with yourself, or your ignorant of what an outlier this is in compared to other brands.

[RDT-G23]

It is a known problem 6 years running. FOR SURE it is a moral compass issue. Nautique has put their entire organization - every single person (and Jeff) - in a terrible position.

If indeed they ever know, it is only in the long term that they will realize what they have done to the company.

IMHO If you think this is OK you are either not being honest with yourself, or your ignorant of what an outlier this is in compared to other brands.

I couln't agree more. It may not be that dramatic, but not far off...

[GMLIII]

I couln't agree more. It may not be that dramatic, but not far off...

I’m in your camp as well.

[Kenv]

To add to my post.....let's say someone did their homework and ASKED the salesman Is the shaft breaking still an issue on the G boats? And he replies....yeah....that's been fixed. That should cover everything that was pointed out in my post above. It was just a simple "what if scenario". Not trying to de-bunk anyone's theories about who should and/or didn't do their homework.

[Kenv]

It is a known problem 6 years running. FOR SURE it is a moral compass issue. Nautique has put their entire organization - every single person (and Jeff) - in a terrible position.

If indeed they ever know, it is only in the long term that they will realize what they have done to the company.

IMHO If you think this is OK you are either not being honest with yourself, or your ignorant of what an outlier this is in compared to other brands.

Thanks Scott. Exactly what I am trying to say.

[Sailfun]

I see your point. I have found that most people looking at the G series are doing some homework, following the advice of influencers and opinion leaders, and asking friends with boats. People tend to listen to that type of person more than a salesperson. My G23 with it’s many problems has sold more Malibu, Mastercraft, and Tige boats (I believe 16 verified now, unless my client balked on the X24) in the past two seasons than Nautique. That is simply because I am considered an influencer and opinion leader (their words, not mine) among my colleagues and peers. I deal with mostly business owners and principals, all of whom can write checks for these types of boats without denting their lifestyle, so they can afford to take the time to do their homework. I’m sure many of you on PN are also in this category as influencers and opinion leaders, as you can provide better insight than most on a wake boat. You will have more influence than a sales person.

In my opinion, the salesperson without morals or ethics can be easily discovered by someone who has done some homework, and will simply end up sending the customer to a competitor.

I can tell you having owned a 2016 and 2017 Malibu you might have done your friends a disservice. I am a long time boater and spend a lot of time on larger boats. The brands you have steered your friends to are simply not in the same league as Nautique in both design and quality of construction. This is my first Nautique, it’s like driving a Mercedes or Porsche compared to a Chevy. Fit and finish in every area is better. Materials used are better. I don’t know the issues you have had but every brand sometimes gets a lemon. Malibu seems to make lemons the norm.

[nyryan2001]

It’s disappointing to see the shaft and Perko issues as systemic... but the key difference between Nautique and the other brands is Ron Nace in customer service. An ethical good man.

When things go south, and sometimes they do. Whether a QaQc fail or a dealer issue... Ron makes them right. He has for me 100% of the time.

[RDT-G23]

It’s disappointing to see the shaft and Perko issues as systemic... but the key difference between Nautique and the other brands is Ron Nace in customer service. An ethical good man.

When things go south, and sometimes they do. Whether a QaQc fail or a dealer issue... Ron makes them right. He has for me 100% of the time.

He is a good man, and certainly helped me when my situation was quite messed up.

[Tallredrider]

OK SoCal....your last sentence brings up a very good question that I don't thing has been asked or answered on this thread yet. Family comes into the dealer to move up to a G23. Know nothing of PN or any of what's been going on. Do you...as a salesman, tell them...Congratulations on your purchase...and oh...by the way...there is a Strong chance your shaft may break and will leave you stranded...but we'll cover all expenses to fix and get you back on the water. Serious question. Do you tell them?? The moral compass at play here could go either way. You can "play dumb"....or....potentially loose the sale with one sentence.

I think to know for sure, we need a number on how many shafts are breaking. Heel5man has had 2 on his personal boat. At what percentage should a salesman let you know about it? But MOST of us have never experienced a shaft failure. I wish Meloon had given a number to Jeff, so we could really understand what is going on.

Does the Malibu guy let his people know that he 'might' get a faulty screen? Although I hear a lot about screen issues on theMalibucrew, most folks find their screens to work fine.

I have discovered that most people understand the concept of risk very poorly. But we can't really judge without knowing a number. There are a lot of G boats out there, and yes, there are a lot of breaks documented here. Without knowing a numerator and denominator, I just don't know how excited I should be about this.

[SoCal G-Man]

I can tell you having owned a 2016 and 2017 Malibu you might have done your friends a disservice. I am a long time boater and spend a lot of time on larger boats. The brands you have steered your friends to are simply not in the same league as Nautique in both design and quality of construction. This is my first Nautique, it’s like driving a Mercedes or Porsche compared to a Chevy. Fit and finish in every area is better. Materials used are better. I don’t know the issues you have had but every brand sometimes gets a lemon. Malibu seems to make lemons the norm.

My friends and clients made their minds up based on hands-on experience with my boat. Several of them were in my G23 multiple times when it broke. My vinyl guy made two giant lemons to stick on each side and gave them to me, laughing. I never had issues with my Malibus. Nor have any of my friends who owned them.
Your comparison to MBZ and Porsche is spot-on. I have owned several models of cars and SUVs from both brands. My G23 is far less reliable. It is more like an early model promblematic Modena 360 - beautiful finish, with usability issues that have been a nightmare. My boat is truly a lemon, but it is my only Nautique. Thus, 100% of my Nautique ownership experience has been bad. We literally have not been able to complete a multi-day trip without an issue. I had flatbottoms back in the 80s and 90s that were more reliable. LOL. Still waiting for resolution from Nautique.

[McCannLand]

So what is the standard moral declination of a salesman compass? Is it more or less than a boat salesman and what's the variance between a boat salesman and a Nautique salesman? It's all moot, as this rest purely on the shoulders of Nautique, and speaks volumes as to how they really feel.

[Kenv]

It's not all completely moot.....and if you think the dealers should be excluded from what is going on...that's probably bad thinking. As a dealer/salesman, for 5 years + now you are selling a boat that has a 50% chance of you losing your prop in less than a 100 hours. Yes...it is not the dealers FAULT....but they **** sure better be involved in the before and after at this point in the game. Let's say I went to a dealer now, and wanted to trade my G21 in for a G23. I ask him about the shaft/prop issue.....I would hope and pray he/she would say "Yes....we are aware of the issue" That's where the whole moral question came up earlier in the posts. To ME.....and this might just be me...but every salesman/salesmwoman and even their pets....should now know what is happening to these boats. I don't want to hear one person say..."Oh...I hadn't heard of that" Get it?

[SoCal G-Man]

It's not all completely moot.....and if you think the dealers should be excluded from what is going on...that's probably bad thinking. As a dealer/salesman, for 5 years + now you are selling a boat that has a 50% chance of you losing your prop in less than a 100 hours. Yes...it is not the dealers FAULT....but they **** sure better be involved in the before and after at this point in the game. Let's say I went to a dealer now, and wanted to trade my G21 in for a G23. I ask him about the shaft/prop issue.....I would hope and pray he/she would say "Yes....we are aware of the issue" That's where the whole moral question came up earlier in the posts. To ME.....and this might just be me...but every salesman/salesmwoman and even their pets....should now know what is happening to these boats. I don't want to hear one person say..."Oh...I hadn't heard of that" Get it?

I agree 100%. I wrote the check for my G23 to SUN COUNTRY MARINE. They own the relationship with me - the buyer. If they play down an issue like this, it comes back on them first. It doesn’t matter who is at fault. The dealer owns it, and must handle any and all dealing with the factory.

[Jmulhollen]

It's not all completely moot.....and if you think the dealers should be excluded from what is going on...that's probably bad thinking. As a dealer/salesman, for 5 years + now you are selling a boat that has a 50% chance of you losing your prop in less than a 100 hours. Yes...it is not the dealers FAULT....but they **** sure better be involved in the before and after at this point in the game. Let's say I went to a dealer now, and wanted to trade my G21 in for a G23. I ask him about the shaft/prop issue.....I would hope and pray he/she would say "Yes....we are aware of the issue" That's where the whole moral question came up earlier in the posts. To ME.....and this might just be me...but every salesman/salesmwoman and even their pets....should now know what is happening to these boats. I don't want to hear one person say..."Oh...I hadn't heard of that" Get it?

Just to be clear you are stating that 1 out of 2 G23’s or G23’s with the 550 snap a shaft in under 100 hours? If this is what you are claiming I would love to see evidence. That’s a bold number to throw out there unless I missed something.