G23 Prop Fell Off .....

[scottb7]

Be reminded as somebody else said on this forum, that most people that own these boats are not on this forum. So you cannot count based on this forum.

[SoCal G-Man]

For sure GMLIII. That would be a Golden ticket right there. If I had to guess....I'd say 40 G23's....10 G21's....and 5 G25's of various model years...from 2013 to 2018. Also curious about any boats outside the U.S.....and if any were Coastal Edition with the James Bond submarine attack spinner feature.

I believe it is much higher. Keep in mind... Most G owners I have met are not active on our forums.

[Kenv]

Well yeah......I was well above the count mentioned in this thread.....and being conservative a bit too. It would be one surprising number to find out.....higher or lower then my guess. Remember when this started....and some were screaming "it's just a couple...don't panic".....LOL

[Wake.BC]

Much higher than 40


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[SoCal G-Man]

Well yeah......I was well above the count mentioned in this thread.....and being conservative a bit too. It would be one surprising number to find out.....higher or lower then my guess. Remember when this started....and some were screaming "it's just a couple...don't panic".....LOL

I agree!

[cptotr]

Much higher in my opinion too. I emailed everyone at Nautique I had an email address for and did get a call back. I don't think anyone would actually admit the failure rate to be honest with you, but it's high enough that they said they would continue to replace these under warranty even after the warranty expires. I'd like to see some more definitive documentation or statement that they will, but for now have to take his word. So that's definitely a positive for some that have these G's with expiring warranties.

"Supposedly" he said they have it figured out, but I'm not sure I'm buying it. He told me that they are just now shipping a new shaft from a completely new supplier. He said that they have been testing them extensively and have yet to break a shaft from the new supplier and have modified the keyway in the shaft somewhat. Whether that's the case or not we will just have to see. I'd like to believe it's true, but I feel like I've read a similar story on this thread earlier and obviously have my doubts.


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[jphdrake]

I’m sure I’m the only one but I have a different opinion on this broken shaft issue. Sure it might have you stranded on the water or mess up a big weekend but in the grand scheme of things it is only one of many things that may and will break on any boat over time. A broken shaft is fairly uncommon and it’s a relatively quick fix. Nautique has repaired all shafts under warranty no matter the hours on the boat from what I have read on this forum. I have owned 5 G23’s and broke my first shaft at 495 hours on a 17. Of all the boat repairs I have had over the years this was one of the fastest repairs. I would like to see the problem eliminated by Nautique but I’m just saying how many people on this forum had had a problem that caused them to be stranded or take a boat in for repair.


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[cptotr]

I understand that you run the risk of a mechanical failure when going out on the water, but it is so much more than that when something is a known problem and there has been little perceived effort by Nautique to correct the problem. Just offering a replacement shaft hasn't been much of a solution in my opinion.

It's also not a quick fix for some that don't have a boat dealer close by. My closest dealer is 3.5 hours away. That's two 7 hour drives. That's two different 2.5 hour trips to go pick the boat up and drop it back off at the lake to put on the lift. None of it is the end of the world, but time is one of those things I can't ever seem to find enough of!



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[scottb7]

And out of warranty they only supply the parts, not the labor (at least for the guy that owned my boat before me)...which would be fine if a one off, but it is a known problem...

[Kenv]

I’m sure I’m the only one but I have a different opinion on this broken shaft issue. Sure it might have you stranded on the water or mess up a big weekend but in the grand scheme of things it is only one of many things that may and will break on any boat over time. A broken shaft is fairly uncommon and it’s a relatively quick fix. Nautique has repaired all shafts under warranty no matter the hours on the boat from what I have read on this forum. I have owned 5 G23’s and broke my first shaft at 495 hours on a 17. Of all the boat repairs I have had over the years this was one of the fastest repairs. I would like to see the problem eliminated by Nautique but I’m just saying how many people on this forum had had a problem that caused them to be stranded or take a boat in for repair.


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Yeah....not the end of the world...BUT...bottom line is.....the uncommon.....became common...overnight........and that night has lasted 6 YEARS..........

[Bevostein]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

[GMLIII]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

Agreed 100%

[Kenv]

Great point Bevo.....and let me add....this is not just affecting the owners that this has already happened to once and even twice...but as someone mentioned previously....EVERY time they take out their G23 or even G21 they have to "worry" about a shaft breaking. Why should a Nautique owner have to even have this on his mind now. Kinda puts a cloud on every outing away from the ramp or dock thinking...is this my day??? ****....I like to take fall and winter rides just to run it and sometimes there is rarely another boat out there. Sucks to have to think about calling someone out just to come get you. And YES...I know "other" things can happen to a boat...but right here right now i'm talking just shaft failure on the Nautique G series.

[Evening Shade]

I believe it is much higher. Keep in mind... Most G owners I have met are not active on our forums.

I agree. I wouldn't be surprised if there were more prop shaft failures that don't get mentioned here than there are that do get mentioned.

There are at least 5 G owners and several other Nautique/Correct Craft owners on my home lake and I'm the only active PN member that I'm aware of.

[SoCal G-Man]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

I agree, but the dealers have some culpability. They can make it much less painful, yet some choose not to do so. The dealers in my area don’t even stock the shafts!!! Let that sink in... A known problem part which, if in-stock, could be remedied within a few days, actually takes a few weeks... Good customer service includes good planning by Nautique AND the dealers. Nautique should offer extended terms on prop shafts to dealers as an incentive to stock them. The incremental cost of being a few months out on receivables is nothing compared to the negative backlash from G owners who have to wait weeks for resolution. A little common sense strategy goes a long way.