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ADMIN NOTE: After careful review of this situation, I have decided to change the title of this thread. It is misleading, and not representative of actual circumstances. For that reason, I am changing the title of this thread from "Recall on FCT3 Not Honored" to "Cracked FCT3 on Newly-Purchased 210". Nothing else in this thread has been changed. I am just changing the title so that it does not create confusion for people who come across it in the future.
Furthermore, I would suggest that anyone who comes across this thread in the future, and is interested in the contents, should read the entire thread.
Hey guys,
So, as some of you might know, my 2008 SV211 was destroyed in a fire in January and Ski Safe paid the value of the boat. We found a used boat and had it inspected by a marine survey, mechanic and we inspected it and it was found to be in good shape, so we bought it. When we get it home, we discovered that the FCT3 tower had two large gashes in the base. I jumped on here and found that there had been a recall from Roswell years ago, so I thought they may honor this. We called our local dealer and they referred us to Nautique, after calling them they referred us to Roswell. Roswell stated that because they had sent a recall notice to all the dealers and owners in 2010, that they would not honor the recall and that I would have to purchase the bases from my local dealer at full price and pay to have them installed. Costing anywhere from $700-800 each plus shipping, plus install.
Although, I do understand that a warranty is a warranty, but a recall is a recall. Am I wrong for thinking that this should be honored? I have to say that I am disappointed on how we were treated by all, spending most of the day on the phone and being told "sorry, we cannot help you". I would even have felt better if they offered to give a discount since, again, it was a recall on their product, not negligence from the owner. What do you guys think?
Furthermore, I would suggest that anyone who comes across this thread in the future, and is interested in the contents, should read the entire thread.
Hey guys,
So, as some of you might know, my 2008 SV211 was destroyed in a fire in January and Ski Safe paid the value of the boat. We found a used boat and had it inspected by a marine survey, mechanic and we inspected it and it was found to be in good shape, so we bought it. When we get it home, we discovered that the FCT3 tower had two large gashes in the base. I jumped on here and found that there had been a recall from Roswell years ago, so I thought they may honor this. We called our local dealer and they referred us to Nautique, after calling them they referred us to Roswell. Roswell stated that because they had sent a recall notice to all the dealers and owners in 2010, that they would not honor the recall and that I would have to purchase the bases from my local dealer at full price and pay to have them installed. Costing anywhere from $700-800 each plus shipping, plus install.
Although, I do understand that a warranty is a warranty, but a recall is a recall. Am I wrong for thinking that this should be honored? I have to say that I am disappointed on how we were treated by all, spending most of the day on the phone and being told "sorry, we cannot help you". I would even have felt better if they offered to give a discount since, again, it was a recall on their product, not negligence from the owner. What do you guys think?
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