Cracked FCT3 on Newly-Purchased 210

[maxxwell]

N and C Marine in Martin, GA

[nyryan2001]

N & C Marine
16625 Highway 17 Martin GA 30557
Phone: (706) 356-2615 Fax: (706) 356-2616
Toll Free Phone: 888-718-5204

We are the southeast's largest used boat dealership. We travel the US purchasing clean and hard to find boats from the top manufactures,on the market. We work hard to fine tune, detail and lake test each and every boat that comes through the door. We have four full-time, fully-certified technicians going through every boat from top to bottom(???????), so when you take the boat of your dreams home you will not spend time working on it that could be spent out on the water having fun. Every boat is fully serviced and certified prior to sale and backed with a 30 day warranty. You will not find another dealership in the nation that works as hard as we do to make sure your day on the water is nothing more than quality time with friends and family. So, if it is a quality late model boat you are looking for then look no further than a certified used boat from N&C Marine.

[maxxwell]

So we just got off the phone with N&C Marine and they basically offered no recourse, no accountability and gave us the phone number to White Lake Marine.... No apologies, nothing... but Dave from White Lake Marine was genuinely concerned and is trying to work out a deal... more to come

[AirTool]

Agreed, but would this safety issue? would this not weaken the structure? and if this tower crashes down and kills someone?
....

Yes the structure is weakened. The question is: has it been weakened enough to fail. That we don't know.

I'm going to "presume" (assume with some intellectual thought) that the engineers, bean counters, and lawyers at Roswell (and maybe CC) have prayed about this and decided that there is no/little/not enough risk for a recall. Clearly there haven't been failures in excess of an amount that would engage your oversized government. There probably haven't been any failures at all. One failure might get them singing a different tune quite rapidly.

That's why my thought was to cover it up and just stay bitter about it and remember who your friends "aren't"

I'm presuming that if Roswell and CC don't want it fixed...they are happy to have you using it that way. Their SB was solely to prevent future damage and maybe to fix some cracks so that some rich boat owners weren't constantly reminded of the crappy engineering performed by Roswell. (Yeah, I have two engineering degrees so I can say that. In the words of Jerry Seinfeld "No. I'm not offended as a Jew...I'm offended as a comedian.")

In any case, it is a bad situation that one or both companies desire to avoid fixing an admitted mistake where there is no one else on the planet to blame. And I don't want to hear any argument that some previous owner sat on the letter. I barely have time to _____________ you fill in the blank. I certainly don't have time to be getting defective towers fixed. It is also possible the damage occurred after the expiration date or it was noticed after the expiration date.

[maxxwell]

Airtool,
Your words are eloquently put... I definitely agree that it may take a major incident to drum up concern, but I just would not have it happen to me. Hopefully someone comes through and I have all of my brothers here on Planet Nautique to thank... I will let everyone know the details as they progress.... I just hope 2014 is a better year than it has started out as

[core-rider]

Agreed that this is complete BS and both the surveyor and dealer should be held accountable. Threatening legal recourse might be the only way you get anything out of them and I don't know if you want to spend that much time money when it may only cost you $1500 out of pocket. Good luck with things and I think we should make it a mission to give this dealer a bad rep.


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[maxxwell]

So, we just got word from Roswell that they would pay for the parts IF I would bring the boat back up to the non-Nautique dealer in GA. We are in Houston and we traveled three days, almost 2000 miles round trip to get the boat. If they want to honor the recall/service bulletin, I am much appreciative, but to ask us to travel back to GA to get the work done is rediculous. It would cost more in gas than the cost of the work out right. Why not have the work done in Houston?? Or why not let me do the work and they would save the install costs. I do appreciate the offer to pay for the parts, but c'mon, travel back to GA to honor it, when I live in Houston???

[AirTool]

You can't make this stuff up.

[core-rider]

Isn't there a Roswell rep that posts here? Seems like they can do better. It seems like they want to help, but their help isn't really helpful. Don't give up... I think this has legs to get a good outcome for you and Roswell to save face.


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[maxxwell]

Airtool,
Yeah, you cannot make this up.... i mean really?? *aggrevated*

Core-rder
I think he is reading this thread..... I only want what is right, which is to honor an engineering mistake... that is it... do the right thing.... we are all loyal Nautique buyers that spend way more than we should on these boats...why???just because, and we expect fairness not to be brushed off....

I know one negative comment ruins businesses and I am not trying to hurt anyone, just do the right thing and warranty this mistake

[Montana Boat Guy]

To be clear Roswell Wake Air has been in contact with the boat owner and has been working hard to get the problem resolved. We have offered a resolution to supply replacement parts at NO COST. We have also reached out to both the local dealer and N + C Marine. N + C Marine has offered to replace the tower we supply at NO CHARGE. I understand that the customer lives a distance from the dealer they purchased but this is out of my control. There was no recall however there was a service bulletin that has been sent out many times to all dealers and owners. The service bulletin requires a very quick and simple procedure to prevent the possibility of this happening to a very small quantity of towers. Unfortunately some dealers and/or owners have decided to ignore this service bulletin time and time again over the last four years. I would suspect the previous owner of this boat is likely the one who painted over the damage to hide it to the unsuspected new owner of the boat. Shame on them. Roswell Wake Air is proud of its product and we proudly stand behind our world class factories in Asia, France, and in the US. We have highly trained master welders, painters, and probably the best design team in the industry. Mistakes can be made especially when you are the leaders in innovation for your industry. In this particular design for this ground breaking tower design a drainage hole was not considered as they were never needed before on towers. We learned quickly from that mistake and sent out a service bulletin that would quickly fix the issue but as previously stated some chose not to perform the bulletin. Again we have offered the owner the required replacement parts, reached out to get them free labor to install them, and now they just need to get the boat fixed. Roswell has again and always will proudly stand behind its product. My name is Tracy and I am the Director of US Operations my phone number is 321-638-1331.

[AirTool]

Join Date 02-07-2012 Current Activity Replying to Thread Recall on FCT3 not honored Last Activity Today 03:10 PM Blog Entries0

Edit: I just noticed I'm coming up on post 4000....I gotta be more selective.

Tracy: if N + C Marine knew of these cracks and didn't disclose them, they should pay the labor to the dealer in Conroe.

[nyryan2001]

MAX- Have you talked to the OWNER of N&C Marine? you need to talk directly to him/her immediately.

[maxxwell]

Tracy,
I do appreciate the explanation and I do apologize for taking this to this forum but let's go over how things progressed. First, My girlfriend called one of the the local dealers here in Houston after I read on this forum of a RECALL... they couldn't offer any assistance so she proceeded to contact Correct Craft who in turn directed her to Roswell. You guys stated that this could not be covered due to the fact that this was years ago and you offered to sell the replacement part directly to a local dealer here in Houston at full cost. Then you called back and offered a discounted price and to pay for packing materials but we were still responsible for the install and the paint and the product (discounted)... After I posted on this forum and after contacting White Lake Marine, you guys offered free replacement and install if we would bring the boat to the original dealer (non-Nautique dealer) which is 2000 miles away. The cost of the trip would be considerably more than the cost of the repair out right. So, if you are willing to stand behind your product, why is it that you...First wanted to charge full price, then offered a discount, then after knowing that I am a member here offer free replacement and install if we travel 2000 miles to a non-Nautique dealer for replacement?
All I am asking is this...whether it is a service bulletin or a Recall or anything, why not honor this? I am willing to do the install myself and would be ok with getting the replacement part, PAINTED, and shipped to my home for me to do the replacement.... I would rather have a certified Nautique dealer located in Houston to do the work, but that seems to be an issue with you guys.
I am not trying to get something for free, rather I am trying to get a clear, engineering mistake corrected and have never made derogatory remarks about your product. I just want this to engineering mistake to be corrected.
I appreciate all that you have done so far, but why did it take me to post on this forum before you offered help??

[maxxwell]

Airtool.
Stephanie talked to the owner at N&C Marine and he simply offered the number to White Lake Marine, and stated there was nothing he could do because he was a not a nautique dealer