Cracked FCT3 on Newly-Purchased 210

[AirTool]

Airtool, Your words are eloquently put...

May be the first time eloquent and yours truly appear in the same venue.

Airtool.
Stephanie talked to the owner at N&C Marine and he simply offered the number to White Lake Marine, and stated there was nothing he could do because he was a not a nautique dealer

That note might be more for Ryan but I did mention action from N&C.

What N&C needs to do today is to wire the labor costs to the guys in Conroe to put your comp'd parts on. They made enough on this transaction to cover the labor. I don't care if they are CC dealer or not. Just read their ad "certified" "warranty" bla bla bla yadda yadda yadda.

ps - combining comments to conserve posts. I don't want to end up like Crad

http://www.planetnautique.com/vb3/sh...ding-out-on-us

http://www.planetnautique.com/vb3/sh...2s-1000th-post

[Nautiquehunter]

Max if Roswell is willing to give you the parts then I would say they have done their part and has proven themselves to be Nautique worthy . As for N&C They have shown they are disreputable and their own advertizement is nothing but lies. They are less than an hour from me and I know I will never spend a dime there. By chance did thet supply the surveyer for you?

Every boat is fully serviced and certified prior to sale and backed with a 30 day warranty. You will not find another dealership in the nation that works as hard as we do to make sure your day on the water is nothing more than quality time with friends and family. So, if it is a quality late model boat you are looking for then look no further than a certified used boat from N&C Marine.

[Quinner]

If I was betting it would be your situation will get resolved Max, your solution sounds very reasonable and will hopefully get worked out.

Can also appreciate Roswell's position in that had the owner / dealer followed up on the SB the tower may have never been damaged, perhaps solving the problem before it occurred, should they be liable for the after effect, prob not but they appear to be stepping up to the plate.

Good luck Max

[nyryan2001]

Tracy - much thanks to you and Roswell for doing right here.

N & C Marine Owner - its a small community, word gets out fast.... and folks dont forget. Hopefully we all have this wrong and you make things right....covering labor fees at his LOCAL dealer. Keeps your "premium nationwide dealer" with 30 day warranty reputation intact.

[swankster]

Call the local news channel. They may try to do a story on the dealer's 30 day warranty and that might get you some action.

[SkiLunautique]

Ok, so watching this and knowing how Roswell handles things as a company, I feel compelled to chime in because outside of a couple folks, you all look like a bunch of bumbling idiots and single handily display how blogs are abused. Having owned several Nautiques both new and used, I know the cost of "buying cutting edge" or let’s say "industry firsts." The wake boat world is the product of this concept, as each races to either outdo each other and/or come out with things that are different than the rest. Welcome….Nautique builds a fantastic product, just as Roswell builds a fantastic product, otherwise you would have bought something else. So let’s go one by one to the lucky few:

Maxxwell
“I have to say that I am disappointed on how we were treated by all, spending most of the day on the phone and being told "sorry, we cannot help you". I would even have felt better if they offered to give a discount since; again, it was a recall on their product, not negligence from the owner. What do you guys think?”

-In the end you were taken care of and you are still ranting. Tracy's job is done. Get your parts and move on. Remember, they do not have to do anything for you at all, but chose to help you out. You bought a used boat that your surveyor didn't catch the issues with, much less yourself. Your fault, not theirs. End of story.

bhectus
“Roswell imports their towers from CHINA. Doesn't surprise me at all. I wish Nautique would go back to the Diamondback towers which were made right in Cocoa, FL by American labor.”

-Diamondback does make towers for Nautique now, and has for a couple years I believe outside of the 200. Always better to chime in when properly educated...Shhhh

Airtool
3984 comments. So many comments made by you none of which really make much sense in the end with this posting. You have done nothing, but fuel the fire. My question to you is "How does one have so much time to comment, but can't even take a __________! You fill in the blanks...

-If this is your style maybe find another blog

Maxxwell
“Yes, that is what Roswell is saying, Service Bulletin so no go.... But on here, all report this to be a recall”

-Where exactly does it say recall??

Core Rider
Agreed that this is complete BS and both the surveyor and dealer should be held accountable."

-As well as the owner, because in the end it was missed by them also

Maxwell
"I know one negative comment ruins businesses and I am not trying to hurt anyone, just do the right thing and warranty this mistake"

-Isn't that what Tracy ended up doing despite you knowing he didn't have to?


nyryan
N & C Marine Owner - its a small community, word gets out fast.... and folks don't forget. Hopefully we all have this wrong and you make things right....covering labor fees at his LOCAL dealer. Keeps your "premium nationwide dealer" with 30 day warranty reputation intact.

-If I were the dealer I would have told them to pound sand after all this crap. Good on em!


pzthk6
"I would question the inspections that were done prior to purchase. I have had a lot of experience dealing with marine surveyors, and if this obvious crack from frozen water inside the tower was missed by them and yourself, I would wonder if it was inspected at all or happened after you took delivery. Also good marine surveyors will do a history check on models to ensure service alerts and anything else have been completed."

-Correct right up to the whole "wonder if it was inspected at all comment"!

Zach
Service bulletin=warranty period, recall=forever

-The voice of reason has spoken

The core of this is the original dealer and/or original owner not adhering to the service bulletin cut and dry. It's amazing what a simple drill bit, personal accountability and 30 mins of labor would have saved everyone here.

[maxxwell]

SkiLunautique,
Thank you for your insight, but let m break things down just so you understand what is on the table.
You stated
"Maxxwell
“Yes, that is what Roswell is saying, Service Bulletin so no go.... But on here, all report this to be a recall”

-Where exactly does it say recall??"
http://www.planetnautique.com/vb3/sh...or-FCT3-Towers

You also stated
"-In the end you were taken care of and you are still ranting. Tracy's job is done. Get your parts and move on. Remember, they do not have to do anything for you at all, but chose to help you out. You bought a used boat that your surveyor didn't catch the issues with, much less yourself. Your fault, not theirs. End of story. "

I would if that offer was on the table, but the current offer is to drive 2000 miles to have this taken care, which is rediculous. Would you spend more money on the trip than the fix is worth? I am asking to have the parts delivered to me and I will change them out myself, if that is an option.

you also stated
"Maxwell
"I know one negative comment ruins businesses and I am not trying to hurt anyone, just do the right thing and warranty this mistake"

-Isn't that what Tracy ended up doing despite you knowing he didn't have to?"

How do you figure he or the company does not have to honor a clear engineering mistake?

I am a true fan of people speaking their minds and I value all responses, good or bad... So thank you, SkiLunautique for your valuable comments

[nyryan2001]

SkiLunautique-

maybe be you missed the part where n&c advertizes a thourough Inspection and a 30day warranty.

you have ZERO credibility

[SkiLunautique]

That appears to be a member calling it a recall, not an official "Roswell" statement of their being one. Later on it looks as though a dealer was calling it a recall, but again, where is the official letter from Roswell that states "Recall" Thank you for showing that thread so we better understand where this began. They did however honor a "clear engineering mistake" by sending the service bulletin to dealers and customers years ago. The unfortunate situation you are in the middle of is the handlers of your now used boat, before it was bought by N & C from wherever, before you took possession decided not to abide by it. Your issue ultimately lies with the original dealer who sold the boat that received the service bulletin, but chose to do nothing. If the dealer you bought it from, the marine surveyor and yourself all missed this then someone did a fine job at putting a band aid on it which pulls all blame away from Roswell, hence you throwing a very well respected company in front of a bus or dare we say a G for all intensive purposes

I'm very surprised N & C didn't specify "mechanical warranty" as that has been the case with every used boat I have purchased.

Thank you's go a long ways in a world where many do not....Good luck

[maxxwell]

So by Roswell exposing a potential issue with the design and forwarding a service bulletin for a fix negates any issues caused by the original design flaw warrants removal of any blame. I am sorry but i respectfully disagree with the manufacturer not be held responsible for any claims to the product that they sold with a design flaw regardless of any service bulletin, recall or any other semantic. The fact of the matter is that this is a flaw and the fix was a fix not a correction and does not remove any blame for issues caused by this regardless of how long after.

As far as throwing a respectable company under the bus? Yes, I do hold a manufacturer accountable for this design. Obviously, you do not agree and that is your right, but please do not make me out to be the bad guy. I simply ask for this to be corrected within acceptable terms and to have me travel 2000 miles for the correction is not acceptable.

As always, thank you for your opinions and standing up for a reputable company, and just for a minute, look at this from my point of view before you bash me on this forum.

[SkiLunautique]

The "fix" as you call it was the end all correction if I'm not mistaken. Just a nice little tiny hole to let the water escape. Who drills the hole doesn't matter as long as it gets done which unfortunately the original dealer and/or owner, whose responsibility it was, didn't in this case so shame on them for making all this possible. I'm sure Roswell will be appreciative that you just called them a reputable company because they were the ones who spoke up on here which sends this back the dealer who sold you the boat and the surveyor who you trusted to find any issues. This is a very unfortunate situation you are in the middle of and I wish you the best. Know I'm not bashing you at all, but when folks start ranting about allowing a tower to break to the point of someone getting injured and as some dumb *** said "Let the jury decide" somebody needs to speak up and be the voice of reason. We all have a responsibility to practice safe boating regardless of the situation. I feel you will agree on this. Maybe take Zachs advice and run it over to a welder just to get it at least safe for minute until you get this all worked out. I hope you get to splash your new Nauty soon!

[nyryan2001]

^^
So glad we have you here as the voice of reason.

you must be new to boating or just out of college or something... Or just have a lack ethics in your life in the way you conduct yourself
. In your world not disclosing a signif defect that would affect value or perhaps function is acceptable behavior for a business owner. Especially for a NATION WIDE BOAT DEALER that specializes in transactions like this. Or not standing behind your stated mission or warranty. Yep all fully above the line type behavior. Ya, really good on them right?

think how foolish you make yourself look.

Are you in politics by chance?

[maxxwell]

Good Morning all,
Well, the saga continues and I just received my flights out of the country to head back to work, so I hope we can get some sort of resolution before I leave next week. I think we are at a stalemate with the offer from Roswell to bring the boat back to the original dealer located 2000 miles round trip. I am very appreciative that Roswell has offered a replacement, painted and shipped at NO cost. A minor detail that I forgot to mention is that the dealer ship stated that they will perform the replacement free of charge IF we remove the top portion of the tower and bring it to them. I will not comment on that other than to say that how ridiculous all this is. Roswell is a stand up company, and I guess N & C Marine seem to want to help slightly, but my question is why offer this knowing the logistics to tow the boat back to the dealer is unreasonable?
To Roswell, please... let's settle this.... would you be willing to send the replacement parts, painted black, to my home and I will complete the install. I trust my mechanical skills more than N and C Marine and since they want the difficult part of the job to be done by me anyway. I do not want this to be any more of an issue for anyone and am willing to come to the table with a viable offer for all.

[bhectus]

At this point I would cut your losses, go to a local welder experienced in TIG welding aluminum and have them run some beads. It looks from the pics that it just needs to be hammered back and then welded and finish ground smooth, then repaint over. A tower to ship from FL to TX is going to probably cost more in shipping than it will cost you to have yours fixed.

[Montana Boat Guy]

Maxxwell- I have offered you the second owner of this used Nautique boat the same warranty coverage I would give to the owner of a 2014 G25. You see our contract with Nautique is for parts only no labor. It has been this way for many years and is an agreeable contract between both parties. So I am in fact offering you our full warranty. I would also like to clear the air that I never offered you a full price for the needed parts. I offered your fiancé a discounted price on the parts, then I called your local Nautique dealer and worked with them to remove as much dealer mark up as possible on the parts and labor. After that I went further and contacted N+C Marine and they were very quick to offer no labor charge to replace the needed components. At this point I matched his offer and offered free parts to you. I again offer this warranty to you, there is no better offer I can give then free parts to a used boat that did not have a simple 5 minute service bulletin performed. In regards to shipping you the tower directly.... This is not a simple repair that is typically done in ones garage. There are specific torque requirements on bolts, loc tite requirements on others, cam latch and weight assist adjustments are required as well. At the end of my last post I offered you my phone number so you could call me and this problem could be resolved I have yet to receive a call from you and I have made several calls on your behalf. Please feel free to call anytime as this is in fact typically how business and warranties are handled. I hope to hear from you soon so we can resolve this issue and you can enjoy some time on your new boat. Tracy 321-638-1331