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Am I the only one here that is having a hard time getting parts from their dealer? When I originally purchase my boat last year, I waited 2+ months for a set of flight clips to come in. I eventually called West Coast Correct Craft and mailed a letter to Florida asking them what the problem was. I'm not exactly sure at what point they decided to be responsive, but I did eventually get them after paying for them and waiting 2 months.
Now I am waiting for a love seat extension that I ordered about 5 weeks ago. Also I am waiting on some parts for my center ballast that I would suspect is readily available.
Can someone tell me what the deal is with Correct Crafts parts distribution problems? What is the point of having a 5 year warranty on your boat when you can't get the parts in a timely fashion? Is this a problem that all dealers are struggling with or is my dealer dropping the ball.
I feel like I got great service when I purchased the boat, but getting replacement parts has been like pulling teeth. Although I would consider myself a Nautique owner for life, there may come a time in my life when the boat itself isn't the deciding factor.
Paul
Now I am waiting for a love seat extension that I ordered about 5 weeks ago. Also I am waiting on some parts for my center ballast that I would suspect is readily available.
Can someone tell me what the deal is with Correct Crafts parts distribution problems? What is the point of having a 5 year warranty on your boat when you can't get the parts in a timely fashion? Is this a problem that all dealers are struggling with or is my dealer dropping the ball.
I feel like I got great service when I purchased the boat, but getting replacement parts has been like pulling teeth. Although I would consider myself a Nautique owner for life, there may come a time in my life when the boat itself isn't the deciding factor.
Paul
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