Some more ranting about service....

**OldFart** · 08-03-2005, 06:40 PM

don't think we're getting all the details. i'm out of this one. hope you get your boat running!

**jonfo** · 08-03-2005, 06:46 PM

Looks like bigdad45 created a new fake login today just to jeer you, he otherwise goes under a different login. also, he probably has not had to do any maintenance on his brand new $50k super air nautique either. nothing besides the dealer winterizing it and changing the oil for him. if his wife had not bought him that new boat he may have had to see what it is like to own an older boat that requires maintenance. the nautique dealers repair dept should respect the older ones to keep the value of our brand up. I have ridden behind an 81 and they have a good wakeboarding wake. keep it running.

**surroundsound64** · 08-03-2005, 09:47 PM

Originally posted by jonfo

Looks like bigdad45 created a new fake login today just to jeer you, he otherwise goes under a different login. also, he probably has not had to do any maintenance on his brand new $50k super air nautique either. nothing besides the dealer winterizing it and changing the oil for him. if his wife had not bought him that new boat he may have had to see what it is like to own an older boat that requires maintenance. the nautique dealers repair dept should respect the older ones to keep the value of our brand up. I have ridden behind an 81 and they have a good wakeboarding wake. keep it running.

Thanks man. I appreciate your input.

And ya, it throws a great wake for wakeboarding. I'll slalom once per outing or so, then wakeboard the rest of the time. hehe.

**captainron** · 08-04-2005, 10:42 AM

Jim and Jane Buxton are some of the nicest people in the world to do business with. I can appreciate the fact that you feel you have been wronged, but if you have a reasonable and legitimate beef, I am sure Mr. Buxton has a reasonable and legitimate solution to your problem.

As far as everything else goes - they just sound like one sided sour grapes to me. I am sure that people involved will not appreciate you putting words in their mouths without a chance to defend themselves. The proper way to deal with this in my opinion, is to work towards a solution with the dealer............not flame them.

just my .02

**blaker19** · 08-04-2005, 03:51 PM

Comments

Dear surroundsound~

As an assistant salesperson for Buxton Marine I am sorry that you have had trouble with your boat. As a salesperson I am not directly involved in the service end of our business. The problem though has been brought to all of our attention. I do feel however that you have overstepped the boundaries with some of the comments you have made on this web posting. Our reputation here is recogized national becuase of our sales and customer service. You have insulted me and my family here with the things you are saying and by the way you are portraying the owner. You sir are stepping on the border of defamation of character.

All the employees here are very square and genuine people. Our service foreman Jay Reel is a former Dallas Police officer and has had many years of experience with Correct Craft boats. Gregg Strader former Marine Corps recon. infantry, also certified PCM and Indmar technician. These two gentlemen work their rears off everyday to help our customers solve problems and service boats.

You also mentioned earlier that all Jim Buxton wants to do is sell new boats and not give any care to our service customers. Well Jim is no longer a salesman...he coordinates all the service work and the recieving of new inventory.

The task of sales has been handed over to Phil Smith since 1999. I also take up the slack of sales.

Again we are sorry for this problem but I think you should handle yourself in a better manner.

If you would like to speak to me 972-436-7412 and I am here at Buxton Monday-Saturday

Thanks,
Blake Stansbury

**surroundsound64** · 08-04-2005, 05:58 PM

Re: Comments

Originally posted by blaker19

Dear surroundsound~

As an assistant salesperson for Buxton Marine I am sorry that you have had trouble with your boat. As a salesperson I am not directly involved in the service end of our business. The problem though has been brought to all of our attention. I do feel however that you have overstepped the boundaries with some of the comments you have made on this web posting. Our reputation here is recogized national becuase of our sales and customer service. You have insulted me and my family here with the things you are saying and by the way you are portraying the owner. You sir are stepping on the border of defamation of character.

All the employees here are very square and genuine people. Our service foreman Jay Reel is a former Dallas Police officer and has had many years of experience with Correct Craft boats. Gregg Strader former Marine Corps recon. infantry, also certified PCM and Indmar technician. These two gentlemen work their rears off everyday to help our customers solve problems and service boats.

You also mentioned earlier that all Jim Buxton wants to do is sell new boats and not give any care to our service customers. Well Jim is no longer a salesman...he coordinates all the service work and the recieving of new inventory.

The task of sales has been handed over to Phil Smith since 1999. I also take up the slack of sales.

Again we are sorry for this problem but I think you should handle yourself in a better manner.

If you would like to speak to me 972-436-7412 and I am here at Buxton Monday-Saturday

Thanks,
Blake Stansbury

Mr. Stansbury, I appreciate your concern, and have no complaints with any of the members of the sales department as you have described.

But let me say again, Greg is the one who expressed to my father and I Mr. Buxton's desire to sell new boats and not keep track of boats in service.

Let me again say that the Sat. I picked up the boat and it ran worse (take in mine Mr. Buxton promised me he'd make the boat run
"perfect" the first time I dropped it off), Mr. Buxton very graciously said to bring it back and they'd fix it free of charge for me, minus the gas it took for travel. He then told me when I dropped it off he'd get back to me first thing Monday morning with a game plan. Not only did I not hear from him untill Thuresday, but he hadn't even made a work order for it yet! Those words were again, straight from the mouth of Greg!

And another thing, not only have we had poor service with this and all the other incidents I have described in this and other posts, when we took the boat back to Mr. Buxton a 3rd time to let him see the scratches in it, he had his finger IN MY FACE telling me that every time I get the boat back, there is always something wrong and that I am never happy.

Now, let me ask you. When, for whatever reason, does a business owner of any kind, put his finger in a customer's face regardless of who is correct? That is not somthing that is taught in business school, I can promise you of that.

Besides that, if the shoe fits, wear it. Mr. Buxton admitted to me, when I brought the boat back from the lake when I picked it up the 1st time, that they did shotty work. The air filter was off, elect. choke wires were not reconnected, PCV valves on the valve cover were note hooked in, and not only was the dist. cap not attached, but the screws on the clamps had been stripped out! Mr. Buxton admitted they did shotty work!

Mr. Stansbury, I would be glad to try to resolve this problem without having to bring CC into it. Infact, when my father and I showed up on Monday to talk to Mr. Buxton about the scratches, we started the conversation off with, "What can we do to get back on the right foot." This was followed by Mr. Buxton and his finger.

I appreciate your concern and would love to talk work this problem out, but we have gotten no where so far.

If you feel you can do anything to help this situation out, or know what I can do to better resolve this problem, please send me a pm and we'll get started.

Thanks, Larry Camp.

**Eggie** · 08-04-2005, 06:03 PM

RE: Re: Comments

WOW - this thread is getting good... I suspect the next action will be taken by NautiqueJeff

**surroundsound64** · 08-04-2005, 06:09 PM

Re: RE: Re: Comments

Originally posted by Eggie

WOW - this thread is getting good... I suspect the next action will be taken by NautiqueJeff

That being said, I am not trying to flame at anyone here on this thread, regardless of their affiliation with any of those mentioned in this whole ordeal.

I mainly just started this to vent. But also to inform others who could potentially have the same problem.

(And I see I spelled Thursday wrong, so let this be the correction. hehe. sorry.)

**OldFart** · 08-04-2005, 06:32 PM

RE: Re: RE: Re: Comments

64, U log onto this freely provided service July 10, have about 40 posts, & most of it "SEEMS" to be to b*tch. If you haven't clued in yet, THIS AINT THE PLACE!
Sorry readers, got carried away! Ah shucks, I lied. I'm not sorry at all.

**surroundsound64** · 08-04-2005, 09:49 PM

Comments

Originally posted by OldFart

64, U log onto this freely provided service July 10, have about 40 posts, & most of it "SEEMS" to be to b*tch. If you haven't clued in yet, THIS AINT THE PLACE!
Sorry readers, got carried away! Ah shucks, I lied. I'm not sorry at all.

I am sorry that is how it appears, and I can understand how it appears like that.

But I did not join this forum to gripe and complain, contrary to this thread, I joined this to meet other CC owners, just like I joined CCfan.com. I have a letter going to CC customer service in hopes of resolving this all to both parties satasfaction, as I said in the letter.

Again, sorry if it seems like I joined this forum to be a stick in the mud. hehe.

**Michael_Freeman** · 08-05-2005, 06:42 AM

RE: Comments

I for one would like to see how this is resolved. If the damage (scratches) and unfinished/poor quality engine work described above is incorrect, I would appreciate it if someone from Buxton would explain their side of the story.

I signed on to this board to research a future boat purchase. I have met Mr. Buxton and Phil last year and have nothing but good things to say about how they treated me and the time they spend explaining my options (after store hours). I'm not going to change my opinion from a single internet story, but I have to say, it does raise some concern if everything surroundsound64 has been saying is correct.

Blaker19: Can you explain the facts about the boat and what was wrong and what was done to resolve the problem?

Thanks,
Mike

**OldFart** · 08-05-2005, 07:53 AM

RE: Comments

PN subscribers, many of you are much more knowledgeable than I when it comes to mechanics, wakes, wakeboarding, etc... But one thing I am good at is Crisis Management, conflict resolution.
Mike, i am afraid (1)nothing will be served by Buxton going into details. It just becomes a "he said/she said". (2)Actually, I am impressed w/ the high road Buxton has taken. That in itself reflects their character. (3)Also, in 20 yrs of doing this, there is ALWAYS 2 sides to the story. (4)I have never seen where "everything" said is "correct". No accusation, just fact from what I have witnessed (4)You have to go w/ what the majority is saying regarding from whom you purchase. One bad apple don't spoil the whole bunch.... (5)Flukes happen (6) I met the Buxtons thru CC shortly after they became a dealer. They have excelled @ CC's Customer Service Index, worked hard at making a good reputation for themselves, & people keep coming back for new boats (return buyers). They must be doing a lot of things right. (7)I don't mean to sound like I am bragging, but I have dealt w/ dealers, retailers, distributors, etc... in the U.S., Canada, Europe, & many countries. I would buy a boat from Buxton Ma in a heart beat! They are just **** good people, period. humbly submitted, OF

**surroundsound64** · 08-05-2005, 08:22 AM

I'll agree 100% with the last 2 posts made. There is always 2 sides to a story, and Buxton's has an excellent track record. Their track record, once again may I say, is why I choose to do business with them. I even have family who loves doing business with them.

All I can say, is my experience however, has been less than excellent.

And I will in a week, or month, or whatever, post the result from CC, whatever it may be.

**ag4ever** · 08-05-2005, 02:13 PM

"What can we do to get back on the right foot."

Well, you can start off by going on line and calling us liars, cheats, crooks, incompetent, etc...

**SGY** · 08-05-2005, 02:59 PM

First. This is none of my business. But because both parties have decided to post their woes, I guess anyone gets to chime in with their opinion. So, I don't want to read someone say "stay out of it".

No-one is perfect and people make mistakes. If mistakes were made by Buxton, they should own up to them and get the guy's boat fixed. If the kinds of things described by Surround happened to my boat, I would be upset too. Now, if I were in Surrond's shoes, I'm not sure I would have posted anything on this site, however. As implied by ag4ever, what good did it do here except to polarize the situation. Instead I would have gone straight to CC. At the most, I would have posted my problems, not identified the dealer, and asked for advice on what to do. Ranting doesn't help anyone--except making one feel better for about five minutes.

With that said, I don't agree with Old Fart about Buxton taking the high road. Blaker19's comments kinda hit me wrong--especially the notion of possible character defamation. Come on! Not even close under the applicable legal standards. You guys are a customer service provider. You have to deal with unhappy customers all the time. Such is a fact of life even when you are good at what you do. To Buxton, we all know of your good reputation. Getting on this board and acting defensive doesn't help. To take the high road to me would have meant staying off this board or coming in with a neutral tone and giving specifics. Either way, I don't think CC looks too highly on their dealer getting involved in a pissing contest on a public forum.

Just my .02.

Over,