LINC Problems/Factory Service

[jcenter]

So I save my money and buy a new 2014 SAN210 in April. While using the boat and learning the systems I find a few glitches in the LINC system, this is no problem it is a new boat. The screen freezes up, the ballast tank gives bad readings on fill level. The selling dealer is notified, and advises it is just a software update issue. I can shut the boat off and turn power off which resets the computer. I am ok with this and advise we can fix it at the 25 hour service. I take the boat in for service to a dealer close to home that the selling dealer recommended. The dealer does the service (good job) and cannot upload the new update, they decide to swap out the computer. The computer comes, they test it and the stereo will not work. I advise that is the only thing that has worked correctly in the boat is the stereo. They began trouble shooting the 2nd LINC and stereo, we are now 2 weeks into a simple service. I insist to the Nautique Factory Rep.it is the computer and want to try another to get my new boat back. I live in Jacksonville they are in Orlando I am not going into having to explain to him about overnight shipping to get my boat back up and running so I do not have to miss the second weekend with no boat. I use the boat 2 times with computer number 3 and experience power surging while the NSS is deployed. It is so noticeable the surfer complains to me about my operating ability, not knowing it is on cruise. Finally the screen freezes up again, this time running lines (like data lines) from the bottom of the screen to the top (3rd computer). I shut the boat down and reboot the computer. I call the servicing dealer and advise the new issues and ask to have him please call the Factory Rep. and get him involved to minimize my down time in the middle of the boating season. I receive a call back today and am advised per the Factory Rep. to take a picture with my phone the next time it happens??? I am disappointed, dumbfounded at this. Is anyone else having LINC problems and customer service issues like this. Do I have unrealistic expectations for a boat that lists for over $100K?

[JoeA]

Keep pushing the issue but do it in a professional manner. Get the factory representatives number and talk it over the phone. You're expectations are reasonable.

[Austin179]

I also have a 2014 210.
I also got the boat because I wanted no issues and also wanted the "red carpet service" if there were any.
Have I had issues? Yes
Was there red carpet? No
Did I get what I wanted and what was right? Yes
Was it a pain in the butt? Yes

As joeA said, nothing wrong with your expectations.
Keep pushing!

[nyryan2001]

Why does PCM not have their customer and tech service phone numbers published anymore??? They've been disconnected.

CUSTOMER SERVICE FAIL PCM.

[JoeA]

Why does PCM not have their customer and tech service phone numbers published anymore??? They've been disconnected.

CUSTOMER SERVICE FAIL PCM.

Now that Correct Craft owns PCM would it make sense to just call Correct Craft customer service? Either way this guy should have been taken care of and never gotten to this point.

I will say that when my boat would not start last weekend, I was able to talk with my dealer initially, then they called me back two times. They want you to be on the water every weekend. Luck me we figured it out to be a loose wire but I was impressed that my dealer cared and called back twice after the initial call. This is good customer service which ought to be the norm.

[jcenter]

Just an update, the Servicing Dealer called and said the Factory called and advised they are working on an update to the computer for me. It is suppose to be a plug and play. I will keep you advised.