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New member just looking for some advice. I have removed names not my intention to bash anyone just curious how everyone would feel?? Thank you in advance.
To Whom it may Concern,
I am very unsatisfied with my experience purchasing a 2014 Nautique G23 through **************************. I would like to tell you the series of unfortunate events I've had to deal with immediately following my purchase in hopes to figure out a way to fix this ongoing problem.
I bought a brand new leftover 2014 G23 for approx. $120,000.
When the boat was delivered the stereo was not set up, not tuned properly, and the speakers were not working. Till this day I have not been supplied with a copy of my sales documents. I was never given a walk through or a tour of the boat and all the features. To my knowledge no normal pre-delivery inspections or walk through was performed.
Shortly after purchasing the boat I expressed to ************ at ******** that the boat was taking more than normal water in the bilge area and that the amps and speakers need to be tuned. He instructed me to leave the batteries on at all times and that they would tend to the speakers (till this day after numerous service stereo still not tuned properly).
After work on June 2nd 2015 my brother finds my boat with the swim platform about 8 in underwater and the bilge area filled to the floor with water and running nonstop, so I contact Boat House to have the boat inspected. They tell me that the sea strainer is cross threaded and leaking badly. I am told that somebody had to have disconnected and reconnected the sea strainer because it wasn't like that when the boat was delivered otherwise the boat wouldn't of floated for 3 weeks. ******************takes the boat and gets the sea strainer fixed then finds out it is throwing an overheat code but has gone away. They did these repairs with no signed authorization and I was not supplied with or charged for services. I drive the boat to my dock and it throws an overheat code while driving. ***** at ************* instructs me to "take it easy" on the boat and the will get to it during the next week.
I pick up the boat and take it out the next day. At first the boat starts and runs but is very under powered and the transmission is making an abnormal noise. I turn off the boat to restart it but this time it will not start. I find melted wires on the back of the alternator, the bilge area still covered in sea scum uncleaned, battery boxes full of water which was clearly never emptied out, and battery cables covered in corrosion (considering boat was just services for a water leak you would think these items would already be corrected)
At this point when I contact *************** they blame me for the damage, for the SECOND time since I ran across the first issue, and tell me the boat will need electrical repairs including alternator and starter, new batteries and wiring.
This turns into an argument simply because I am being blamed for all of the damage and they do not feel they are responsible for the repairs.
When I go to ************** the owner tells me, "to his understanding" that I have caused all of this damage and it is not covered under warranty. He also says that my boat may never be right and he is unsure of the future of my boat. I would hope you could understand my serious frustration at this point with ******************* as a whole, due to the fact that my NEW purchased boat is not even usable and I am being blamed. If *************** is unsure of the future of my boat how is that supposed to make me feel as an owner!!!
This is not the boat I thought I was purchasing to take out on the water with my family, as I now would not feel safe or reliable.
************** agrees with me that if I make an insurance claim to cover water damage they will do a trade and do a substitution of collateral with the bank for a 2015 Nautique G 21 with less options and smaller motor but at this point i will almost take anything to get away from my current G23.
After making the claim and giving them all the information they need they decide they do not want to go through with the discussed plan. I was blown off for 2 hours and finally decide to leave the dealership.
They finish the repairs and send me an invoice for $5800 which I submit to my insurance and is pre approved. When I try to pick up my boat they tell me I can't do so until I pay it in full, I find this odd due to the fact that they are working directly with my insurance company but i pay the bill anyway, excited to finally be able to take my boat out with my family.
After taking the boat out for its repaired maiden voyage there are still issues. Transmission is STILL making noise on deceleration, no power, and the same high temperature code comes up AGAIN.
I am extremely unsatisfied with my experience at *************** and I feel as though I spent $120,000 on a boat that is NOT brand new. I no longer wish to try to work this out through ****************** but to hopefully get some resolution going directly through Nautique, a company that I have trusted to put my family and I in when we want to make memories on the water.
Please understand my frustration in this matter, although it may be small to some, it is a very large problem to me.
I hope you will choose to contact me at your earliest convenience. Below is my contact information to get in touch with me.
Hoping this message finds you well and happy boating!!!
**************
**************
2014 Nautique G23 HIN # *****************
To Whom it may Concern,
I am very unsatisfied with my experience purchasing a 2014 Nautique G23 through **************************. I would like to tell you the series of unfortunate events I've had to deal with immediately following my purchase in hopes to figure out a way to fix this ongoing problem.
I bought a brand new leftover 2014 G23 for approx. $120,000.
When the boat was delivered the stereo was not set up, not tuned properly, and the speakers were not working. Till this day I have not been supplied with a copy of my sales documents. I was never given a walk through or a tour of the boat and all the features. To my knowledge no normal pre-delivery inspections or walk through was performed.
Shortly after purchasing the boat I expressed to ************ at ******** that the boat was taking more than normal water in the bilge area and that the amps and speakers need to be tuned. He instructed me to leave the batteries on at all times and that they would tend to the speakers (till this day after numerous service stereo still not tuned properly).
After work on June 2nd 2015 my brother finds my boat with the swim platform about 8 in underwater and the bilge area filled to the floor with water and running nonstop, so I contact Boat House to have the boat inspected. They tell me that the sea strainer is cross threaded and leaking badly. I am told that somebody had to have disconnected and reconnected the sea strainer because it wasn't like that when the boat was delivered otherwise the boat wouldn't of floated for 3 weeks. ******************takes the boat and gets the sea strainer fixed then finds out it is throwing an overheat code but has gone away. They did these repairs with no signed authorization and I was not supplied with or charged for services. I drive the boat to my dock and it throws an overheat code while driving. ***** at ************* instructs me to "take it easy" on the boat and the will get to it during the next week.
I pick up the boat and take it out the next day. At first the boat starts and runs but is very under powered and the transmission is making an abnormal noise. I turn off the boat to restart it but this time it will not start. I find melted wires on the back of the alternator, the bilge area still covered in sea scum uncleaned, battery boxes full of water which was clearly never emptied out, and battery cables covered in corrosion (considering boat was just services for a water leak you would think these items would already be corrected)
At this point when I contact *************** they blame me for the damage, for the SECOND time since I ran across the first issue, and tell me the boat will need electrical repairs including alternator and starter, new batteries and wiring.
This turns into an argument simply because I am being blamed for all of the damage and they do not feel they are responsible for the repairs.
When I go to ************** the owner tells me, "to his understanding" that I have caused all of this damage and it is not covered under warranty. He also says that my boat may never be right and he is unsure of the future of my boat. I would hope you could understand my serious frustration at this point with ******************* as a whole, due to the fact that my NEW purchased boat is not even usable and I am being blamed. If *************** is unsure of the future of my boat how is that supposed to make me feel as an owner!!!
This is not the boat I thought I was purchasing to take out on the water with my family, as I now would not feel safe or reliable.
************** agrees with me that if I make an insurance claim to cover water damage they will do a trade and do a substitution of collateral with the bank for a 2015 Nautique G 21 with less options and smaller motor but at this point i will almost take anything to get away from my current G23.
After making the claim and giving them all the information they need they decide they do not want to go through with the discussed plan. I was blown off for 2 hours and finally decide to leave the dealership.
They finish the repairs and send me an invoice for $5800 which I submit to my insurance and is pre approved. When I try to pick up my boat they tell me I can't do so until I pay it in full, I find this odd due to the fact that they are working directly with my insurance company but i pay the bill anyway, excited to finally be able to take my boat out with my family.
After taking the boat out for its repaired maiden voyage there are still issues. Transmission is STILL making noise on deceleration, no power, and the same high temperature code comes up AGAIN.
I am extremely unsatisfied with my experience at *************** and I feel as though I spent $120,000 on a boat that is NOT brand new. I no longer wish to try to work this out through ****************** but to hopefully get some resolution going directly through Nautique, a company that I have trusted to put my family and I in when we want to make memories on the water.
Please understand my frustration in this matter, although it may be small to some, it is a very large problem to me.
I hope you will choose to contact me at your earliest convenience. Below is my contact information to get in touch with me.
Hoping this message finds you well and happy boating!!!
**************
**************
2014 Nautique G23 HIN # *****************
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