Interview Questions - GS20 and New Innovations for 2017

[nyryan2001]

For Mr. Meloon-

What is Nautique leadership doing to change the culture at dealerships to incentivize ALL customers getting exceptional service? Whether away from their original purchasing dealer, or even out of warranty? It' should mean something to be a Nautique owner at a Nautique dealership. It doesn't right now. Right now the first question is: I don't know you, where'd you buy your boat? Not much better than Malibu or Bayliner.

You openly have dealers refusing service, and performing hack jobs because folks didn't buy their boats from them.... Unless you are Shaun Murray or Urban Myer or a Team rider then you'd get good service.

What is Nautique going to protect folks that move often to ensure they get great service?

I never got the "C" level away from home dealer customer service discount when I bought my boat.

is Nautique leadership going to continue to ignore this issue?

[lucky7t]

Plus 1 for above post.

My second question would be is Nautique ever going to offer any kind of loyalty? For repeat buyers

[markj]

I agree with both posts above. I literally had my local dealer tell me he'd give me better service if I had bought my boat from him. He also complained that "he didn't make any money" doing warranty work despite charging his full shop rate to Nautique when he does warranty work.

[Skidave]

I'd like to see better technical skills / dealer technical support. Boats coming out of the factory with wiring issues or stereos with noise problems. This is unacceptable for the cost of these boats. I dont own one with a Linc system, but I read about dealers flashing them with the wrong version, etc on this site. Since 2000, there are more and more electronics and the average dealer cant keep up. Support from the factory doesn't seem great based on multiple attempts at the repairs. My ultimate dream job would be director of technical operations for Correct Craft!

[pinner99]

I have heard from my dealer that they are coming out with a GS22 just not sure when.

[NautiqueJeff]

This interview will be centered around the GS20 and new innovations for 2017. Dealer issues can be directed to Nautique Customer Care if desired.

[nyryan2001]

Understood Jeff, would like to see a general interview with Nautique leadership focused on customers' interests vs a tightly scoped sales topic. "Your Comprehensive Nautique Community"?

We all know the service issues arent customer care, even as good as they are and as hard as they try to work these issues. This requires direct engagement by Nautique leadership and Policies to incentivize the desired behaviors at Dealers for ALL customers. Even those of us away from home dealer. 5,10,15 years after the sale? Those of us non-celebs, non team riders and those who don't buy boats every year. Folks are getting hammered over these issues.

Theses issues erode the amazing legacy CC and Nautique.

[scottb7]

And now many boat brands are starting to be very comparable to the Nautique wakes...i.e. Axis. So Nautique does need to ensure the service side becomes a differentiation point.

And quite honestly for me an Axis would allow me to keep my current boat lift and tow vehicle as compared to G series. I could afford both new lift and vehicle, but I don't think it is worth the hassle to change them out to just have the Nautique name on my floating piece of fiberglass.

[lucky7t]

Question for interview ..
Are they revamping the 210 eventually to have that wider stance and front end like the G boats ?

Why did they make a GS20 not a GS21?

[cory]

Have you conducted the interview yet? Still curious about towing with the tower and bimini in the stowed position. I really dislike cleaning the tower after a long road trip.

[NautiqueJeff]

The interview is complete. I will be posting it within the next day or two.


**Sent from my iPhone using the PLANETNAUTIQUE Mobile App

[ffmedic74]

+1 to nyryan2001 post. Absolutely horrible service from other dealers.

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[NautiqueJeff]

Ok, the interview has been posted!

Greg Meloon Answers Our Questions -- 2017 Innovations and the GS20

Closing this thread now.