Interested in your thoughts regarding boat acquisition issue

[swc5150]

Agreed, if your local dealer treats you poorly for buying a non-current out of territory, CC should be informed immediately. They won't stand for it. Maybe we're lucky here in the Midwest, but I've never heard of a dealer treating an owner poorly because they bought their bought elsewhere. Just a side note, not one of the 5 SN's my brother and I have owned required any dealer service. I wouldn't base my decision based on being scared my local guy might treat poorly, in the unlikely event I need a repair. As stated, money talks!

[cedarcreek216]

If you are spending over 6 digits for anything you should have a choice of where and what you buy and not be limited to local supply. If Correct Craft wants to maintain regional rules, which is not a bad thing to protect smaller market dealers, they should require and have a dealer to dealer plan in place that gives the buyers control of what they purchase but also support small market dealers. Even if it costs the customer a dealer stock fee or something to the no selling dealer, everyone would win.


Sent from my iPhone using Tapatalk

[HVL2010]

You take it right to your local dealer. If he chooses not to take care of your warranty work. You choose to directly contact the manufacturer. Usually issues with dealers get resolve at that point. If not that opens up all kinds of options, hopefully you never get there and the dealer realizes that the customer is always right or he may start loosing more customers. Word about bad customer service travels fast. As you can tell, I have no tolerance for cheezie manipulating boat or car sale people. I have contacted manufactures about dealers not wanting to deal with warranty work. Then the dealer contacted me and wanted to know how they could make things right. Then I became one of their best customers. Sometimes showing the dealer you are a serious customer takes more than showing them the size of your wallet.

I pick up what you are putting down, believe me. However, I also get the dealers perspective that they will take care of customers that purchased from them as a priority. In fact I appreciate that my dealer will prioritize my work since I spent good money with them and established a working relationship. I am buying a boat from the dealer...not from Correct Craft. This doesn't mean they wont work on your boat or honor your warranty, just that they are focused on their customer. I also appreciate a dealer that works to accommadate someone who may be from out of town, or visiting in order to salvage a vacation or whatnot. That's just good business.

Before we had a dealer in Cincy, I looked at buying a boat through N3 (then MD boat). They would have sold, but indicated I needed to bring them the boat for service. I carefully considered the 2 hour drive and whether that was something I was willing to do. I ended up buying another brand with a trusted local dealer because it made more sense. YMMV of course.

[nyryan2001]

Remember what I wrote about damage service? What do you think happens when you call Nautique and force a local dealer to do something?

always along the lines of something with deniable plausibility.... cover pooled up and stretched the cover out with 100gals of water and mold covered every part of the boat in ever crevice for weeks. Lots of confusion on what parts were ordered... 3-4 months this for parts to arrive etc. A dealer could never be expected to keep that from happening right? Just a really bad set of circumstances and not representative of Nautique... but bottom line it happened to you.

So when I see Bill Yeargin writing political papers instead of leading his organization and solving problems like these...and when brought to Meloon as an issue and it's outright dismissed because he has favorable post-sale feedback surveys(don't capture these issues)..... excuse me for not being overly optimistic and advising OP the REALITY of his choice in challenging a dealer. Don't expect a lot from Nautique.