Poor Nautique quality control ruined my business and risked my life

[Rex]

My Nautique had issues that left me in a bad spot due to the circumstances. However, the boat is running now and runs just like I had hoped for.

[Laptom]

Sorry to hear that the boat is not living up to its expectations..

To me it sounds not a Nautique issue but more your local dealer problem which is not be able to recover from a single problem.... even if they need to replace your complete engine it should be done within weeks. As an European myself I know the bad dealers everywhere. I working for 20yrs on the Nautiques by myself because I'm always shocked about there knowledge levels...

It can happen that a boat will brake down, even a Nautique. You are the only one who is responsible to be able to recover from that in a nasty situation. Not the manufacture of your boat. If you are at sea always have a satelite phone and gps available!

I hope your dealer can help you and support in a boat loan. Expecially when it is your living. I hope you had these type of discussions before you bought the boat...

I don't think going through a lawner will help much. It will only be frustrating and the lawner will be the only winner in this game...

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[Kmayotte]

Rex Can you provide details on what exactly the issue is with your engine along with the photos your speak of. The members of this forum are in general very well versed in known issues, recalls etc.

[scottb7]

Few comments/questions. First of all glad you are safe....

• Lot's of us going to be curious...what do you mean "material breach"? What broke, exactly?
• I hope you get them to help you, but I like most everything consequential damages behind parts/warranty are probably on you, per the warranty.
• Agree with above you gotta be ready for anything no matter what boat, or how new...
• A bit snarky, but why would you even think these would be reliable? Nautique has brand new 2017 boats with propeller shafts breaking and propellers falling off, and has since 2013. Also, a known problem...And engine pulley tensioners breaking. Obviously either one of which leave you stranded.

See below picture....Fits perfectly...Put a Nautique sticker on it...I think for 2018 they are standard equipment available in 4 solid colors and 2 flake colors.

.

[cedarcreek216]

Yes, glad you are safe first and foremost, but never would you catch me in a single engine vessel in deep sea or ocean water. Be prepared for the worst and hope for the best.


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[wakerider107]

The only service bulletin for 2017 Nautiques is improper routed fuel lines and it is only effecting a small number of boats. No idea what type of "material breach" issue you are talking about. There is no recall by PCM that has been communicated to Nautique dealerships.

As mentioned, all boats and vehicles have the potential to break down at any time. You should have had a radio or satellite phone or float plan in place if you are far away. That part is not Nautiques fault and a lawyer won't be able to help you there. In fact, I'm pretty sure it states right in the user manual and description of warranty that YOU are responsible for getting a broken down boat to a dealership for warranty. No boat manufacturer that I am aware of will cover towing costs - at least in the wake industry. Only parts and labor costs of the work depending on what it is.

Im assuming because you are in Europe that nearly everything will be delayed, especially if your technician has to get in contact with Nautique engineers to do different tests or whatever it may be. In the event you needed a new engine, this will cause further delays as Nautique will need the old engine back and they will have to ship a new one to you (assuming no one stocks PCMs in Europe right?).

Situations like this were seen with Volvo Penta motors back when they were only built in Sweden and trying to get service and parts in the US was extremely difficult.

Your situation sucks, but I'm willing to bet you have an incompetent dealership/technician over Nautique just ignoring you.

[sfjakey]

You took a boat designed for lakes in the open ocean? You are taking paying customers on this boat? Do you have the proper license to do this, do you have the knowledge of operating in the ocean, do you have the required safey equip (radio etc.), did you spend $125 for tow insurance etc? Do yourself a favor, count your blessings and hope the Governing body doesnt find out.

[sfjakey]

Re read the post. You are in Denmark? Laws may be different for passenger vessels there, but your ignorant actions are the same. Did you plan to fill the ballast while at sea also? Nautique’s mistake saved lives, and Im happy about it. Cut your losses

[xxrb2010]

Lot of fan boys here,

Yes boat can break, everything can break. Now if the break is due to a recall not performed and you were not aware of the issue by mailing, that is Nautique/pcm/dealer issue. Nautique choose all of them. So, yes nautique can be blamed up to a certain level for the failure.

Now to your issue about sea worthy boat, this is your mistake. G23 is not a sea worthy boat without additional equipments as most of sea worthy boats. Do not try to mix both issues. They are separate issues and bad luck made them happen at the same time. Whatever the law said, you better be equipped to navigate in open water, being dead at sea with the law on your side, will not make anyone happy, maybe lawyers, but I am not even sure.

Finally, Nautique/pcm/dealer not able to make a repair and give you a loaner for 2 months is again Nautique fault. Remember, Nautique choose to use PCM and choose their dealers. So at the end, Nautique can be blamed.

Having said so, I will try to deal with Nautique directly about your boat not working and the loss of money due to the boat not working. You can go lawyer path, but I will first try negotiation. The lawyer path might end up with you and Nautique disappointed.

[swc5150]

I think some may be jumping to conclusions on the deep ocean thing? I don't think one would have to be too far off the coast to run into such a circumstance. And since when is a Coastal Edition not appropriate for coastal use? Don't lots of people use these boats in ocean coves and just off the coast? I've seen a small handful used in such a manner.

Glad you're safe and hopefully CC resolves your situation.

[ihaveansv211]

It still sounds like your dealer is the weak link in all of this.

[core-rider]

I feel sorry for your loss of time, money, and frustrations with Nautique, but this mostly sounds like a local dealer issue or possibly even shipping/customs/distance issue... If the belt tensioner is your only problem keeping this boat off the water for 2 months that cannot be a Nautique issue! That's a simple part to acquire and replace. I understand your frustration, but blaming Nautique for all your problems here is a bit extreme.

Yes the faulty tentioner is a known issue that has seen a small number of failures from what I understand. You're not the first to have the failure and most likely won't be the last. In the amount of time you've spent waiting for people to give you responses for lawyers you could have sourced the part yourself, ordered it, and be waiting for shipping info. Not saying this is your problem to fix, but if I was waiting the time that you have you better bet I would have taken repairs into my own hands... I've done it in the past!

I'm not completely sure this is the correct part, but you should be able to verify that with the people at NautiqueParts.com

https://www.nautiqueparts.com/produc...elt-tensioner/

[Kmayotte]

Rex I'd be interested to hear the specifics of the problem with your G that nautique has been unable to fix. Like I said before, this forum is a wealth of Nautique knowledge.

Or perhaps someone who's had experience with the engine tensioner recall can provide info on the extent of the defect, how it was fixed and turnaround time so we have a base level on which to judge Rex's experience.

[wakerider107]

For what its worth, I don't think there is a dealership in this world that would give someone a a comparable loaner boat to use in saltwater. Loaners are no where in the warranty agreement either.

[scottb7]

Did Nautique even do a "recall" for the tensioner? or like the prop shaft are they just waiting for them to break and then fixing? Yeah, the customer services is very far from what you would think it would be...And while some companies when you get them on the phone are apologetic and you get the feeling they know they can improve. I had a very high individual - who shall remain nameless - from corporate on the phone, and they would not apologize, would not acknowledge their manual was wrong, would only insist their customer service was the best in the business.

P.S. I would add that if it took more than a week or two to get a tensioner then both nautique and your dealer are irresponsible.