Poor Nautique quality control ruined my business and risked my life

[Wayward]

He implies that he is only seeking relief for his damages. Broken boat and loss of use. Maybe the OP will give us more details into the basis for his legal claim.


Sent from my iPad using PLT Nautique

This is exactly the problem....... blowing it up on a public forum, specifically stating that he wants to sue for loss of use. Since when has any boat, car, toy, or equipment company, offered anything like that as part of warranty?..... never.

There is a magical security blanket that every business owner gets for that. It's called insurance.

im sure there is more to it, but you can easily tell there is a vengeance driven motive that is fueling a higher than reasonable expectation for reimbursement. What do you think ford would say if you had a belt tensioner break on a 2018 f150 and you tried to bill them for the lost work of that day? What about asking them for a loaner? Nope and nope. Some dealers will let you have a loaner (sometimes with boats too), but that is just a courtesy on the dealer level.

[wakerider107]

hey fanboy, you are right that dealerships some of them would replace the shaft if a customer asked them too...but nautique corporate did NOT reach out to customers...am i wrong? effected customers what are you talking about...it has been going on from 2013 g boats thru 2017???? what are you talking about effected customers?

they are good boats but please please don't be an apologist for them...

p.s. and don't tell me to just read up on the issue, and then say "i believe"...if you want me to "just read up" then you cite your references...

p.p.s. more importantly PROVE that dealers were asked to "contact effected customers"!!!!!!!!!!!! show me the proof. And then i will shut up...and what "effected customers" are you talking about...it is every **** g boat from 2013 to 2017 and still going!!!!!!!!! with some customers having the replaced shaft break too...

and if you look at the link above regarding the tensioner...it is a service bulletin...NOT a recall...they are waiting for boats to break before they fix them..they are not reaching out to customers...which is fine...free to do what they want in united states...but please don't be an apologist for them...

but yeah, don't own a boat if you can't fix it yourself, get the parts, or have a great dealer nearby...

It was meant as "I just read up on the issue" - not me telling you to read up on it, my bad. I was not familiar with this problem when I began reading the thread.

Dealers were given a list of boats in 2015 that should have the shafts replaced. This was the list of effected boats that I am talking about. Dealerships then contacted their customers (or should have, I can't speak for all) with boats on this list to have the shaft replaced.

I guess Nautique only contacts customers directly if it is a safety issue like the 2017 bulletin for improperly routed fuel lines or the 2015 bulletin for the breaker panel.
I was incorrect that the tensioner bulletin was sent to customers - it was only to dealerships. Which again, they should be contacting the list of effected hull numbers that Nautique has and replace them before it happens. It is under warranty whether it breaks or not.

[scottb7]

Thanks for the above. I am NOT saying this is on you, but no one has ever provided anything indicating dealers or Nautique corporate were asked to contact customer for either tensioner or propeller shaft. Both of which will leave you stranded, and tensioner could break and burn up an engine. Bulletins may - or may not - go out to dealerships...But nothing to customers.

So I have a 2011 gmc terrain and it has been incredibly reliable. Never broke down. However, I have gotten what gmc should consider an embarassing amount of letters in the mail from them, saying basically we are not too sure about this that or the other. Some of them are next time you are in we will replace it. Some of them are we will extend the warranty for this, but just wanted you to be aware...my local dealership will give a loaner car for basically anything except an oil change....And i will probably keep buying gmc's from them because of gmc's transparency and the local dealer.

But Nautique has propellers breaking off and tensioners breaking stranding boat owners without sending anything to customers. They are from my personal experience very arrogant, fighting with customers about warranty repairs...How about rear hatches warping and telling multiple owners that they over heated the engine or left their boat in the hot sun too long, and refusing to fix.

[wakerider107]

"Pleasurecraft Marine has received reported instances of serpentine belt tensioners breaking on H5 and H6 engines within
the above serial range. Upon investigations, it was determined that the tensioners received from the supplier in October 2016
had undergone an unknown manufacturing process change. It has been determined that these tensioners DO NOT meet the
specifications set forth by Pleasurecraft Marine, and are suspect to cracking under certain conditions.
A robust replacement belt
tensioner will be supplied for replacement.
Pleasurecraft Marine is making every attempt to contact registered owners of these affected products in order to get this belt
tensioner replaced before a problem occurs. 100% of these engines have not been registered with Pleasurecraft Marine, therefore
we need your assistance in contacting ALL of your customers that have product within the above serial number range.
Pleasurecraft Marine highly recommends that you make every effort to contact your affected customers as soon as possible.
These efforts will help prevent a possible breakdown and bad experience for our customers.
Any inventory you may have that is
within the above serial number range must be corrected prior to selling."

Note from PCM to dealers
Serial range affected:
567085 - 571225

H5 and H6 engines

[scottb7]

Nice. PCM definitely much better than Nautique...Hope with Nautique now owning PCM that PCM does not get worse.

[Kmayotte]

There is certainly much more to this story and Rex seems unwilling to tell the details. This cannot be as simple as this tensioner recall.

[wakerider107]

Nice. PCM definitely much better than Nautique...Hope with Nautique now owning PCM that PCM does not get worse.

Nautique sent out similar info to dealers for the shafts too. I have the instructions on the bulletin and a huge list of Hull ID's, but its not easy to post it here because the list of Hull ID's is organized by which dealership purchased the boat originally and not in numerical order. It's also 25 pages long.
An interesting note on the shafts - as of May 2016, only 47% of assumed affected shafts had been sent back to nautique for claims.

[thejean]

Note from PCM to dealers
Serial range affected:
567085 - 571225

H5 and H6 engines

Great, mine falls within that SN range. Ugh.

[GMLIII]

Have not checked my pcm serial numbers so I don’t know if my boat falls within this number range above on the H5-H6 engines. On a positive, I guess if there was an issue with my boat, my dealer would have been notified to contact me by pcm?

[thejean]

Is this the only belt tensioner failure that's been documented by an owner?

Also how hard is it to reinstall the timing belt on these motors if a person had a replacement tensioner in hand?

[charlesml3]

Is this the only belt tensioner failure that's been documented by an owner?

Also how hard is it to reinstall the timing belt on these motors if a person had a replacement tensioner in hand?

No, not even close. There are several threads here with photos of broken tensioners. Replacement isn't hard at all. If you're good enough to replace a serpentine belt, you can replace a tensioner.

And just a minor correction, it's not a timing belt. It's simply the belt that runs all of the extras you need like the alternator, water pump, etc.

-Charles

[nyryan2001]

Rex-

get more soecific on your boat's failures.... just a tensioner???????

[thejean]

And just a minor correction, it's not a timing belt. It's simply the belt that runs all of the extras you need like the alternator, water pump, etc.

-Charles

Geeze, I'll just grab a spare at the dealer then and replace it on the water if it breaks. Probably take all of 10 minutes.

I thought it was the actual timing belt in which case it's something to be concerned about. Unless I'm missing something, this sounds like a non-issue.

[thejean]

To the OP, what the heck is wrong with your boat? There is no way an accessory tensioner failure would ever result in the boat being down for so long. Even then most dim witted mechanic can fix things like that in a matter of hours. And I cannot see how loss of power to accessories causing any other major issues unless that is the belt that runs the water pump. But even then I suspect there would be a number of temperature warnings and no one in their right mind would keep running the boat into unsafe temps. So what gives?

[2001SAN]

To the OP, what the heck is wrong with your boat? There is no way an accessory tensioner failure would ever result in the boat being down for so long. Even then most dim witted mechanic can fix things like that in a matter of hours. And I cannot see how loss of power to accessories causing any other major issues unless that is the belt that runs the water pump. But even then I suspect there would be a number of temperature warnings and no one in their right mind would keep running the boat into unsafe temps. So what gives?

Perhaps they would keep it running in building seas? Panic sets in etc...

D.