Poor Nautique quality control ruined my business and risked my life

[wakerider107]

Just read up on the issue. I believe it is a PCM recall. Bulletins were sent to dealerships and customers.

Regarding the prop shafts, bulletins were sent out to dealerships and they were ordered to contact the effected customers and get the boats in asap. The shaft did not need to break in order for it to be covered by warranty. My local dealership replaced many shafts that fell within the timeline of effected boats.

[xxrb2010]

Nautique/dealer had in the past give loaner to professionals while their boats were in repair. Nautique had also buy back boats that did not work as intended after many attempted repair. I am not sure why in your case Nautique does not really care about your issue to not provide the service others got. There might be another side to the story, or Nautique does not care about the market you are in.

[wakerider107]

Nautique/dealer had in the past give loaner to professionals while their boats were in repair. Nautique had also buy back boats that did not work as intended after many attempted repair. I am not sure why in your case Nautique does not really care about your issue to not provide the service others got. There might be another side to the story, or Nautique does not care about the market you are in.

Sponsored riders are a little different... Dealers are welcome to give loaners at their discretion to normal customers, but it is not a manufacturer program like the GMC/Chevrolet Courtesy Vehicle program.

[Nautiquehunter]

Hard for me to believe your boat has been down for two months because of a tensioner? I think there is a lot more to this story than is being told.

[xxrb2010]

Sponsored riders are a little different... Dealers are welcome to give loaners at their discretion to normal customers, but it is not a manufacturer program like the GMC/Chevrolet Courtesy Vehicle program.

good point,

I m not talking about sponsored riders, I am talking about professionals who bought their own boats for their businesses every year or so. So, yeah there are somewhat "sponsored" as they make a deal with the nautique/dealer on the price, but they are not given a boat for free .

[beamons]

There is obviously a lot more to the story, but what do you expect them to do? With you being located in Denmark and them in South Florida how could they get you a loaner, if the mechanics in Denmark can't fix it what do you expect them to do?
From an operational perspective, I think their hands are tied. Aside from sending you a new or even loaner boat(extremely costly) and or flying out a mechanic to fix the problem, which sounds much more complicated than just a tensioner, this could just be too costly for a business/operational perspective. They are in business to make money and fortunately they are a company that takes pride in the product/work they do. If the cost to fix your problem is just too great they probably can't fix it. This is something that you should have considered when buying such an investment in such a "remote" location.
With all of the drama aside, all things can be repaired and like I am sure you have seen many on this forum have had great success in getting the end result of a functioning and quality boat. Sometimes it takes a little bit of work from you or someone you trust on your end. Might just be a little out of the box.
My two cents.

[xxrb2010]

There is obviously a lot more to the story, but what do you expect them to do? With you being located in Denmark and them in South Florida how could they get you a loaner, if the mechanics in Denmark can't fix it what do you expect them to do?
From an operational perspective, I think their hands are tied. Aside from sending you a new or even loaner boat(extremely costly) and or flying out a mechanic to fix the problem, which sounds much more complicated than just a tensioner, this could just be too costly for a business/operational perspective. They are in business to make money and fortunately they are a company that takes pride in the product/work they do. If the cost to fix your problem is just too great they probably can't fix it. This is something that you should have considered when buying such an investment in such a "remote" location.
With all of the drama aside, all things can be repaired and like I am sure you have seen many on this forum have had great success in getting the end result of a functioning and quality boat. Sometimes it takes a little bit of work from you or someone you trust on your end. Might just be a little out of the box.
My two cents.

Good point on the logistic side of the issue. Not really true on the cost side, even if the direct cost to repair/replace is more costly to the initial profit of the sale, the future loss of sales due to a bad rep would be taken into account by Nautique. Now, if they do not care about the Northern Europe market, yeah bad luck for OP, the Danemark bad rep would not really cross over here in the US or Australia or other Nautique Markets I do not know.

[Tallredrider]

I am confident that there is NOTHING in my boat that my dealer would take 2 months to fix. I hope never to have anything major go wrong, but I am sure they would get me back on the water soon.

Plain and simple, his 'Nautique technician' is failing him badly. Somebody, please fix this guy's boat!

[thtrog]

Rex I'd be interested to hear the specifics of the problem with your G that nautique has been unable to fix. Like I said before, this forum is a wealth of Nautique knowledge.

Or perhaps someone who's had experience with the engine tensioner recall can provide info on the extent of the defect, how it was fixed and turnaround time so we have a base level on which to judge Rex's experience.

One bolt...
https://www.planetnautique.com/vb5/f...oken-tensioner

[sfjakey]

A “coastal edition” is built with closed cooling and stainless hardware for use in an inshore saltwater environment. It has nothing to do with making the boat appropriate for offshore use (open ocean). If you took or take a Nautique in the open ocean, you are a fool and are risking your life and the lives of anyone who you are with. If you have any boating education, licensing or even experience in an open ocean environment, you would know that a boat like this is not meant for use there. Anything mechanical can fail. Expecting a manufacturer to compensate you for bad decisions and lost business because you can’t use your boat in an inappropriate commercial application is absurd. Even manufactures af dedicated offshore boats limit the warranty and liability when used in a commercial (paying customers) application. Quit wasting your time trying to exploit the US legal system for your own advantage. Learn a lesson and go buy a Grady White if you want to boat in the open ocean.

[scottb7]

Just read up on the issue. I believe it is a PCM recall. Bulletins were sent to dealerships and customers.

Regarding the prop shafts, bulletins were sent out to dealerships and they were ordered to contact the effected customers and get the boats in asap. The shaft did not need to break in order for it to be covered by warranty. My local dealership replaced many shafts that fell within the timeline of effected boats.

hey fanboy, you are right that dealerships some of them would replace the shaft if a customer asked them too...but nautique corporate did NOT reach out to customers...am i wrong? effected customers what are you talking about...it has been going on from 2013 g boats thru 2017???? what are you talking about effected customers?

they are good boats but please please don't be an apologist for them...

p.s. and don't tell me to just read up on the issue, and then say "i believe"...if you want me to "just read up" then you cite your references...

p.p.s. more importantly PROVE that dealers were asked to "contact effected customers"!!!!!!!!!!!! show me the proof. And then i will shut up...and what "effected customers" are you talking about...it is every **** g boat from 2013 to 2017 and still going!!!!!!!!! with some customers having the replaced shaft break too...

and if you look at the link above regarding the tensioner...it is a service bulletin...NOT a recall...they are waiting for boats to break before they fix them..they are not reaching out to customers...which is fine...free to do what they want in united states...but please don't be an apologist for them...

but yeah, don't own a boat if you can't fix it yourself, get the parts, or have a great dealer nearby...

[lucky7t]

OP
First
I would be venture to say that your “attorney “ would advise against posting here . It could potentially cause an issue for any damages you intend to collect

Second
This is a Nautique board . We all own these boats . Not a good idea to post here asking to hire an attorney

Third
I 100% promise you if you hire legal counsel that the only people that will win are your attorney and NautiqueÂ’s attorney. Try to remember that attorneys make money litigating. They like to argue . And every time they argue on the phone , email , Skype etc they charge you . They charge you to ask a question .

Fourth
Try to resolve this with Nautique


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[Wayward]

I'm guessing....... OP gets new G, and takes her out for a ride. Tensioner breaks, boat is dead in the water, and seas get rough. OP is pooping his pants because of big waves, and then finds out it is an issue that is a known one on some boats. OP is then extremely butthurt about the skidmarks and inconvenience, and decides he wants to stir up a ****storm with Nautique over a $30.00 belt tensioner. He threatens to sue if he doesn't get some huge kickback for emotional distress and underwear dry cleaning fees...... so, he is put in touch with Ron Nace, (who I have had to deal with, and absolutely bent over backwards to meet my expectations), and Ron can't help him with the kickback. OP then stops at a lawyers office in Denmark after stopping at the local drugstore to pick up some SNL Oops I crapped my pants diapers to put in the storage locker of his new G, and the lawyer tells him he needs a Lawyer licensed in FL..... which brings us to this very laughable post.

I could be wrong, but that is how this feels to me. If I was in the OPs shoes, I'd probably be pissed too, but, $hit happens. Machines break. Thank your lucky stars and move on. If Ron Nace had flown to Denmark and smashed the tensioner with hammer before the trip out to sea......well, that would be a different story.

[swc5150]

A “coastal edition” is built with closed cooling and stainless hardware for use in an inshore saltwater environment. It has nothing to do with making the boat appropriate for offshore use (open ocean). If you took or take a Nautique in the open ocean, you are a fool and are risking your life and the lives of anyone who you are with. If you have any boating education, licensing or even experience in an open ocean environment, you would know that a boat like this is not meant for use there. Anything mechanical can fail. Expecting a manufacturer to compensate you for bad decisions and lost business because you can’t use your boat in an inappropriate commercial application is absurd. Even manufactures af dedicated offshore boats limit the warranty and liability when used in a commercial (paying customers) application. Quit wasting your time trying to exploit the US legal system for your own advantage. Learn a lesson and go buy a Grady White if you want to boat in the open ocean.

While I agree with you on everything, obviously your coastal explanation was aimed at me, so again I'm just curious how far out to sea he was. One can easily be in an ocean bay and use a G. Last Dec I was jealous of a family enjoying their G in the ocean bay just off Wickhams. I got a pull behind a Prostar 190 off the coast of Antigua years back too, but I'll concede that was a little crazy.

[jharris]

I think we all will be a bit skeptical of the situation until we have some more details. The broken belt tensioner can't be the only issue here keeping the boat off the water for 2 months. That is a 1-2 hour repair for an inexperienced boat mechanic.

We can only assume that the broken tensioner caused other subsequent damage like allowing the engine to severely overheat or the broken off tensioner ending up somewhere it shouldn't have and caused other damage that now needs to be repaired. An engine that severely overheats can be problematic to root cause issues and repair.

To be fair to the OP, hopefully he can give us details that explain why the boat is still off the water for a belt tensioner failure.

I'm also not sure that bashing the OP for taking his costal G out in the ocean is really helpful. It had nothing to do with the failure or that fact that it is taking months to replace. Those are judgement calls that he makes at his own risk but not so relate to the issue at hand. Unless he expects Nautique to reimburse him for his "risk" of taking a single engine boat out in the ocean. He implies that he is only seeking relief for his damages. Broken boat and loss of use. Maybe the OP will give us more details into the basis for his legal claim.


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