2018 G23 price

[Go DAWGS]

Wake... who is wizard ......

cptotr .... wonder why “Nautique” hasnt done anything about the dealer non-service issue

[Wake.BC]

Wizard lake marine up in Canada. They’re one of Nautiques biggest dealers.

[Kenv]

In my experience so far, yes. It’s a problem. My prop shaft broke Labor Day weekend. Still haven’t gotten the boat back yet. I can’t imagine how mad I’d be if this were the beginning of summer.


Sent from my iPhone using PLT Nautique

What??? Labor Day....are you serious. That is just uncalled for. And now is the slow time before boat show season. That sucks.

[nyryan2001]

It’s not non-service specifically,

its behavior that makes you want to take your boat and run away and never come back. Or sink it in a lake before you take it back to them.

extended wait periods for service and warranty work. Submitting the warranty claim in such a way it’s certain to get denied. While another customer there says theirs was covered last month.

refusing to return calls when broke down on the water. Mass confusion about what needs to be done. Ordering wrong parts. Sloppy treatment other customers don’t get.

tough guy attitude and difficulty in dealing with folks, rude behavior

overcharging for services, driving the bill as high as possible

doing shoddy work, or not doing the work at all. Yes, this absolutely happens.

one trashed my boat, covered every possible surface in mold and destroyed my cover and another lied about doing an impellor change and ran it dry while winterizing and shredded an impellor into bits all through my engine. Sweet little overheating surprise the following spring first time out.

Malibu was 10x worse.

suggest you call your local Nautique service manager and outright ask him if he’ll accept you as a customer like all of his other customers. Some absolutely will.

If you’re paying $150k you may be better off going new, as with a used Boat out of territory you have NO garuntees you’ll get treated with respect.

[Tallredrider]

I don't want to sidetrack the thread, but it seems Dawg has gotten multiple solid opinions on his question, so here goes.

Nautique did not sell any of us a boat. They sold a boat to a dealership, who then resold it to you. So their allegiance is mostly to the dealer, not the end user. Once you see that paradigm, then things make more sense.

Having said that, getting corporate involved sometimes helps when you have a dealer problem, because Nautique does want to protect its good name. It doesn't always work, but it is worth a few calls if you have dealer issues, and cannot resolve them by going higher up the chain at the dealership. Remember, bring the shop manager/crew a 6 pack of their favorite beverage and it helps. You shouldn't have to, but these guys are humans just like you and me and suffer from biases as well. They will then look forward to seeing you.

[GMLIII]

I don't want to sidetrack the thread, but it seems Dawg has gotten multiple solid opinions on his question, so here goes.

Nautique did not sell any of us a boat. They sold a boat to a dealership, who then resold it to you. So their allegiance is mostly to the dealer, not the end user. Once you see that paradigm, then things make more sense.

Having said that, getting corporate involved sometimes helps when you have a dealer problem, because Nautique does want to protect its good name. It doesn't always work, but it is worth a few calls if you have dealer issues, and cannot resolve them by going higher up the chain at the dealership. Remember, bring the shop manager/crew a 6 pack of their favorite beverage and it helps. You shouldn't have to, but these guys are humans just like you and me and suffer from biases as well. They will then look forward to seeing you.

Yep I tip my dealer shop manager every time I have my boat in getting warranty work or getting the impeller changed. Tipping the shop manager does wonders for me with great service

[Go DAWGS]

Nice .... this makes sense to me .... I also am in the service industry so i generally take care of the guys ..... honestly we should take care of the guys that give us good service

[Go DAWGS]

And Tallredrider is correct, I have gotten some great feedback and appreciate all of yall for the input, I am sooooo glad that I found this site .... thanks everyone

[Bevostein]

Wake... who is wizard ......

cptotr .... wonder why “Nautique” hasnt done anything about the dealer non-service issue

One word of caution about buying a used boat from Wizard and bringing into the US. My understanding is the warranty does not apply for boats in the US that were originally sold in Canada. If you are looking at buying a boat that’s outside of warranty then no big deal but if you want warranty that is something to consider.

[cptotr]

Wake... who is wizard ......

cptotr .... wonder why “Nautique” hasnt done anything about the dealer non-service issue

Nautique hasn’t done anything because I haven’t pushed the issue. I actually had an ankle injury the next weekend out, so my year is done anyways, but it is very clear to me that I’m going to have to find another dealer. The dealer had to send the boat out to get gel repair from the shaft hitting the hull, so they blame it on them. The gel repair shop says they just got the boat a week ago. I’m not sure who to believe. All I know is that my boat has been there for nearly 7 weeks and not one thing has been completed yet. Dealer is 4 hours away so I’m kind of stuck until this thing is done. If I don’t get the boat this week, Nautique will be getting a call for sure though. My biggest fear is to get the boat back and something not be right and have to go through the whole nightmare again.

All that said... make sure you have a good dealer and does not mind servicing a boat you bought somewhere else. Otherwise, it could ruin your summer.

[nyryan2001]

You can pretty much just call and ask the service manager if he accepts out of territory boats...and if so to whatoutright tell you not to bring your boat there if out of territory.

call and ask... and you’ll know from his tone exactly where he is on the issue.