Terrible Wakemaker customer service

[49ersDirk]

Not sure if anyone else has had a problem with Wakemaker but sharing my experience. I ordered some lead weight bags after reading about them off this board. I considered a competitor’s product but competitor was not going to ship as quick.

Wakemaker site said bags would be delivered by May 30 and we were taking family trip first week of June. I called and emailed last week of May but did not get response for 4 business days. When they finally responded they stated they were back ordered on bags until mid-June. Website was wrong On date and why did it take then over two weeks to inform me they were back ordered. Worst customer service. I cancelled my order solely because they never informed me until I pressed the issue. Will not be using them going forward.


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[Nautiquehunter]

They like Nautiqueparts are a victim of their own success. They get swamped this time of year compared to winter.

[markj]

Agreed^^^

[Paxdad]

Leadwake is the way to go.


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[Green]

Have used wakemakers several times and never had an issue. Always sent items asap and quick shipping each time. As stated above they do get busy but that's no excuse. I know they offer discounts and have always taken care of me when ordering several hundred dollars worth of stuff so maybe a follow call will get you a deal on future items!

[scottb7]

i had a couple problems with wakemakers. one, same as above, item did not come forever, and had to call to find out back ordered. other was a drippy ballast pump that they didn't want to exchange. no biggie i just letting it drip..

[wakerider107]

pop-products.com

Lowest price around. 400lbs from pop products is $375 and the same weight from leadwake is $480. I have had my 10 bags since 2012 and my local dealership sells them as well.

[nyryan2001]

I do everything I can to NOT shop at Wakemakers.

they’ve played unethical back-order games for years. And then blame the customer when they call to fix or canx the order.

their prop recommendations are a joke to maximize their profits. Not necessarily what the customer was after performance wise.

just assembling an additional custom ballast setup... not a cent spent there. Nearly everything from Amazon.

[Adrenaline1]

I do everything I can to NOT shop there.

they’ve played unethical back-order games for years. And then blame the customer when they call to fix or canx the order.

their prop recommendations are a joke to maximize their profits. Not necessarily what the customer was after performance wise.

just assembling an additional custom ballast setup... not a cent spent there. Nearly everything from Amazon.

Can you clarify which place you are talking about NOT ordering from?

[Evening Shade]

Can you clarify which place you are talking about NOT ordering from?

He's referring to Wakemakers.