Dealer Frustration

[charlesml3]

This happened to me in Aug 2013... I had a custom 2014 G delivered..... gray came... White is what I ordered.

But that's not what happened here. The dealer made a mistake entering the order. But the OP got a build sheet back and didn't check it. He "signed off" on it without verifying. Then when the boat came in, instead of rejecting it there he took it and used it a season. IDK. If he hated it that much he shouldn't have taken delivery of the boat. I sorta see his point but I'm not sure I agree that Nautique should take his boat back and sell him a new one at cost. He has some responsibility here, no?

[scottb7]

I agree with Charles. I think on this one, "the ship has sailed..."

[Tallredrider]

I am surprised they would not work you a better deal on the new boat. I understand that disappointment.

Dealer cost or close to it on a new interior to keep their guys busy in January is the best option. I am surprised this has not been discussed. If you ask for a new interior in May, you are hosed, it won't happen.

I ran out of patience with my Nautique dealer and had to switch brands despite loving the boat. I am very happy with the other dealer, despite some parts of that boat being of a lower fit and finish. My overall experience with boating is better because of that dealer relationship. If you have to switch, don't look back.

[bturner]

I'm thinking $4K for a complete interior swap that is/was being offered is cost.

[GMLIII]

I'm thinking $4K for a complete interior swap that is/was being offered is cost.

Most definitely cost without labor

[Mike Fenton]

This happened to me in Aug 2013... I had a custom 2014 G delivered..... gray came... White is what I ordered.

its $12-$15k to replace a G interior from the factory. Dealers can recover approx 1/2 of that having a set of vinyl cushions on the shelf when someone needs a random replacement... only requiring skin replacement. The higher the volume the more they can recover.

Buxton... specifically Phil and Andrew... 100% stood by their word and swapped me out a full new interior over the winter layup. I’ve said it 100 times, you can trust these folks with your money. They have ethics.

you need to call Ron Nace ASAP. Remain calm, lay out your situation.

100% Agree with you on Buxton. Im on my second boat from them in 2 years and anything you need they will get you no questions asked! Great dealership!

[Nautiquehunter]

100% Agree with you on Buxton. Im on my second boat from them in 2 years and anything you need they will get you no questions asked! Great dealership!

The dealer should be reading this [But I doubt they are] by honoring their word they would have saved one customer and maybe gained a couple more. By not honoring their word they lost one customer and everybody he comes in contact with . Reminds me of Harley back in the mid nineties the dealers were arrogant and didn't care about their customers there were plenty more coming through the door. That's where some Nautique dealers are now feasting on the boom market . It will all change and only the good dealers will survive .

[scottb7]

I agree with above but only to a point. Cause, nautique doesn't allow out of territory sales...So a bad dealership can make it for a VERY long time due to people being local to them being forced to buy boats new there..

[Team230]

This happened to me in Aug 2013... I had a custom 2014 G delivered..... gray came... White is what I ordered.

its $12-$15k to replace a G interior from the factory. Dealers can recover approx 1/2 of that having a set of vinyl cushions on the shelf when someone needs a random replacement... only requiring skin replacement. The higher the volume the more they can recover.

Buxton... specifically Phil and Andrew... 100% stood by their word and swapped me out a full new interior over the winter layup. I’ve said it 100 times, you can trust these folks with your money. They have ethics.

you need to call Ron Nace ASAP. Remain calm, lay out your situation.

NYrayn2001 - Thank you for your insights. The team at Buxton is top notch. My first boat was from them (2008 230) and my sister bought two boats from them. Phil and Micheal were exceptional - for me and my sister. I wish I could deal with them!

I'll certainly reach out to Ron Nace - I had not considered that. I figured since I talked to Adam, he would have engaged Ron, but good point...assumptions are bad. Thanks!

[Team230]

Since it sounds like you the ability to upgrade and you get a lot of use out of your boat, how about get another couple of seasons out of it then upgrade to a new G? Shopping and researching is half the fun and may take your attention away from this situation.

I agree that tearing out a perfectly good interior would make me nervous...

That's my current plan...except the new G. As it stands, I won't be giving this dealer any more money or references (not good ones). I will upgrade in a couple of years to another brand. Maybe there will be a good competitor to the G at that point.

[Team230]

I am surprised they would not work you a better deal on the new boat. I understand that disappointment.

Dealer cost or close to it on a new interior to keep their guys busy in January is the best option. I am surprised this has not been discussed. If you ask for a new interior in May, you are hosed, it won't happen.

I ran out of patience with my Nautique dealer and had to switch brands despite loving the boat. I am very happy with the other dealer, despite some parts of that boat being of a lower fit and finish. My overall experience with boating is better because of that dealer relationship. If you have to switch, don't look back.

Tallredrider - I've followed you for a while on here. I'm surprised you ended up changing brands too, but dealer experience is a huge contributor to choosing a brand. My local MC dealer is really good. They want to sell me a boat (of course), but every time they see me on the lake, they text me or come over and say hello. Their service is also exceptional - I used them with my 2008 230.

I'll PM you sometime when I get serious about looking!

[Team230]

The dealer should be reading this [But I doubt they are] by honoring their word they would have saved one customer and maybe gained a couple more. By not honoring their word they lost one customer and everybody he comes in contact with . Reminds me of Harley back in the mid nineties the dealers were arrogant and didn't care about their customers there were plenty more coming through the door. That's where some Nautique dealers are now feasting on the boom market . It will all change and only the good dealers will survive .

Word! I totally agree. My mistake was not pushing it enough, soon enough. Their mistake was greed over integrity and customer service. I'm actually in sales and I've told my boating friends that I could easily go into that dealership and double their sales in 1 to 2 years...it's easy...just increase your say/do ratio. Their say/do is maybe 20%...not exaggerating. Plus...they push their other brands way more than Nautique. Thanks for the feedback.

[funkster]

Here’s my take, there were a lot of mistakes from both sides. 1) Never sign off on anything without going over the document multiple times with a fine tooth comb. 2) Never take possession if you’re not happy with the final product. 3) Always get everything in writing. 4) Letting too much time surpass before pursuing a remedy. With that said, IMO, despite the consumers mistakes, Nautique should’ve made this right for their customer by offering the interior the customer thought he was getting. As a business owner, I’d rather eat a small loss than to loose a customer that may return or spread the word that my business doesn’t appreciate their customers, or won’t make an issue right in a timely manner, potentially loosing future customers.


Sent from my iPhone using PLT Nautique

[mooneywa]

Also a plug for Buxton. Originally put bought/ordered a boat that was still in production from their allocation but about to roll off the line. Found out it was delayed about 2 months. Asked if I could change a couple colors from their order to what I wanted, nothing crazy but a little splash of blue - they made it happen and even added a couple very small details in color that really boosted it. Effectively I told them my vision and Phil made it happen and trusted them to get it right 100% - which they did. Really top notch service.

[scottb7]

Also a plug for Buxton. Originally put bought/ordered a boat that was still in production from their allocation but about to roll off the line. Found out it was delayed about 2 months. Asked if I could change a couple colors from their order to what I wanted, nothing crazy but a little splash of blue - they made it happen and even added a couple very small details in color that really boosted it. Effectively I told them my vision and Phil made it happen and trusted them to get it right 100% - which they did. Really top notch service.

I am not sure buxton was at all an option for this buyer...but thanks for sharing...

p.s. over last few days i can't help but wondering what the dealer version of the story would be. we only hearing one side...could be completely different from dealer point of view...