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So I have purchased/owned several Nautiques over the last 3 decades, starting with a new 89 ski - all the way up to the boat I own now, 2008 SAN 230 that I bought used from the dealer about 3 years ago. Last year the hour meter stopped at 999,9, and did not know that was a problem (I had heard about other issues with the gauges but not this). I assumed a new gauge would take care of it because I guess I really didn't know (and it was not disclosed) that there would be no way to keep accurate hours past 999.9, unless I went to the trouble of pulling the boat out and dragging it to the dealer to have it read.
I started with asking the dealer about this and they said gauges prob weren't available. I found one through Nautique parts and ordered it (Byerly gauge since they didn't make mine). I was surprised to plug in the new gauge only to see the same hours. I thought it would at least start at 0.
I then began contacting Customer service at Nautique and Ron Nace back in mid December and have received everything from "you have to buy all new gauges to fix this", to, "you can try to hook an hour meter up in another location", to "your dealer has new Gateway boxes they can get". (they do not). The responses from Mr. Nace have been very slow, and several were auto replies that were worded oddly with a April 8th date. Strange. I have spoken with Faria themselves and apparently there are two different stories. Faria says that Nautiques spec'd the gateway box as built and that there was attempt to correct it but Nautique did not want to. Faria said they could probably update the affected boxes but the implication was that they somehow weren't allowed to. The word from Nautique seems to be that Faria made the error and that they can't make anymore boxes. It seems like a bad divorce to me and the truth is probably in the middle somewhere, but fact seems that Faria could fix these if they were able. In fact, they obviously made a certain amount of these boxes that DO WORK correctly. Another PN member messaged me a few months ago that a few years ago, he had the exact same problem with the exact year SAN, and that after voicing his displeasure directly to Nautique and Ron Nace, he was sent an updated plug and play box at no cost. (the updated part number was GW0021C. The original ones were GW0021A. I relayed this info in a polite but pointed email to Mr. Nace and that I simply feel that since they already provided someone a box a no cost, then that should be the remedy. The only response I am getting is one of "I don't know who you talked to a what company (I clearly stated I spoke to Faria), but they can't make the boxes anymore"...... This bothers me about this company. I, as well as many others that have been long time customers are who paid our hard earned money to buy boats over the last few decades, and (in my eyes at least) are the ones who helped Correct craft get to where they are today. It seems an easy fix that Nautiques could contract Faria to at least 'update' these boxes for a small cost, and actually take care of the customer. Main points are that customer service at Nautique says one thing (the dealer says they haven]t been able to get the boxes for a long time), Faria says something different, and even to do the fix they say, it would be around $1000 and the gauges would not even match. I think the main thing is that they clearly provided another customer in the exact same situation, with a new plug and play box that resolved the issue at no cost and I feel that would be the resolve for my issue as well as any in the same boat (pun intended).
Sorry for the long post, but what do other members think? Are there others with the same issue? Am I way off track here and I should just resolve to the fact that since I can't afford a 100k plus boat now that I am not important enough?
Cheers and be safe, this virus will eventually be done with and hopefully we can get back to some normalcy in a month or two.
I started with asking the dealer about this and they said gauges prob weren't available. I found one through Nautique parts and ordered it (Byerly gauge since they didn't make mine). I was surprised to plug in the new gauge only to see the same hours. I thought it would at least start at 0.
I then began contacting Customer service at Nautique and Ron Nace back in mid December and have received everything from "you have to buy all new gauges to fix this", to, "you can try to hook an hour meter up in another location", to "your dealer has new Gateway boxes they can get". (they do not). The responses from Mr. Nace have been very slow, and several were auto replies that were worded oddly with a April 8th date. Strange. I have spoken with Faria themselves and apparently there are two different stories. Faria says that Nautiques spec'd the gateway box as built and that there was attempt to correct it but Nautique did not want to. Faria said they could probably update the affected boxes but the implication was that they somehow weren't allowed to. The word from Nautique seems to be that Faria made the error and that they can't make anymore boxes. It seems like a bad divorce to me and the truth is probably in the middle somewhere, but fact seems that Faria could fix these if they were able. In fact, they obviously made a certain amount of these boxes that DO WORK correctly. Another PN member messaged me a few months ago that a few years ago, he had the exact same problem with the exact year SAN, and that after voicing his displeasure directly to Nautique and Ron Nace, he was sent an updated plug and play box at no cost. (the updated part number was GW0021C. The original ones were GW0021A. I relayed this info in a polite but pointed email to Mr. Nace and that I simply feel that since they already provided someone a box a no cost, then that should be the remedy. The only response I am getting is one of "I don't know who you talked to a what company (I clearly stated I spoke to Faria), but they can't make the boxes anymore"...... This bothers me about this company. I, as well as many others that have been long time customers are who paid our hard earned money to buy boats over the last few decades, and (in my eyes at least) are the ones who helped Correct craft get to where they are today. It seems an easy fix that Nautiques could contract Faria to at least 'update' these boxes for a small cost, and actually take care of the customer. Main points are that customer service at Nautique says one thing (the dealer says they haven]t been able to get the boxes for a long time), Faria says something different, and even to do the fix they say, it would be around $1000 and the gauges would not even match. I think the main thing is that they clearly provided another customer in the exact same situation, with a new plug and play box that resolved the issue at no cost and I feel that would be the resolve for my issue as well as any in the same boat (pun intended).
Sorry for the long post, but what do other members think? Are there others with the same issue? Am I way off track here and I should just resolve to the fact that since I can't afford a 100k plus boat now that I am not important enough?
Cheers and be safe, this virus will eventually be done with and hopefully we can get back to some normalcy in a month or two.
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