NautiqueParts.com - Great Service!

[GeoffW]

I'm still relatively new to the Nautique thing. I needed a few parts for my boat and trailer and ordered from Nautiqueparts.com - a PN sponsor, in mid to late April. I'm in Canada, and the parcel was sent through USPS, as USPS typcially charges the least amount of brokerage fees for parcels originating from the US. My parts still haven't arrived, and tracking showed nothing has moved since May 2nd.

I inquired with NP over the past week and they went well out of their way to take care of me, a first time customer with them. No questions really asked, just provided a solution and implemented it rather quickly with the result being service above what I expected. I do a fair amount of online shopping and this was certainly in the upper tier of customer service.

Easy to bash vendors who don't perform, but those who do, rarely get praised. I wanted to relay this experience to others. Thanks NP!

[JAppler]

Ya they are pretty great at what they do!!


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[NautiqueJeff]

Glad to hear this! I order from them all the time, and have never had a bad experience. They are great people!

[ScooterMcgavin]

Great people over there and very knowledgeable and excellent customer service!

[Stevemo14]

i had an issue with a part recently, e-mailed them the issue, they sent a new one out same day, no questions asked, and even included a return label for the broken one. A+ from them for sure!!!

[SilentSeven]

Yup. Another happy customer here too.

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[MTRBTR]

They are the reason I own Nautiques.

[SilentSeven]

BTW, I can say the same thing about C&S Marine - another site sponsor.. Sandra has been great to work with and when there were challenges with the skins, she promptly took care of things.

[Familynautique]

I agree. They have helped me many times with needs for my Nautique. Great customer service is something I wish we saw more of these days.



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