Dealer Issue

[ag4ever]

I did not vote, because I don't believe they should just change it automatically, nor do I think they should have to be asked by the customer to replace it. There should be some communication both ways on this, and it shold be a question from them and too them at the time of servise. Additionally, I have always told the dealer what service I wanted, and have asked their opinion on the impeller. If they think it is OK, I leave it. If they think it should be replaced, I have them replace it. I also keep the old impeller as a spare in case there is a problem.

BTW, I wish I had enough money to just pay for service without ever looking at the service ticket to know what was done, and how much was charged for that service. I always look every receipt over to ensure everything that was requested was billed for, and that I was not over billed. This is for all services, and not just my boat.

My last service, they even replaced the pump because it was dripping. I never asked them too, but I did ask them to replace the impeller.

[82tique]

Hollywood, thanks for your insiteful suggestion.

No problem. Had I posted after reading your post at CCF it wouldn't have been nearly as nice. And you wonder why stereotypes exist...

I'm with Hollywood on this one

Just read your rant on CCF.....
Unbelievable that you claim to be such a CC guru and can't change an impeller on a DD.

to answer your poll-

it is absolutely the owners responsibility to monitor the SIMPLE operating functions of their own boat.

[redelf75]

ag4ever,
Come on... are you trying to insult me for being rich? My boat probaly didn't cost any more than yours. As it turns out, I do check the invoices and have some descrepencies, but does that have bearing on the impeller being changed?

Of course it's my boat, and of course the final responsiblty lies with the owner. But you're missing the point of the dealer/customer relationship. There is supposed to be a level of trust that one's boat will be service properly by an authorized dealer. In this case, I think I didn't receive dealer quality service. I will agree and would have been perfectly satisfied if the dealer only suggested changing the impeller (last year), but instead they suggested winterizing the heater, and charged for it too.

[Onthewater]

ag4ever,
Come on... are you trying to insult me for being rich?

But you're missing the point of the dealer/customer relationship.

I don't believe he is "insulting" you for being wealthy but you are the only person here that reminds everybody that you are.

I am not missing the point. Learn your boat, learn your car, learn your truck. Look at your service contract, does it state that the impeller will be changed? Did you know what intervals it is supposed to be changed at so when the dealer suggested it you could know to say yes or no?

Some people (rich or not) are dangerous, you are one of them. Could you change a flat tire in the middle of the night? family in the car? Man up.

[Quinner]

Redelf,

Bashing your dealer or the sponsering dealer of the CCfan Reunion is so lame, especially considering it does not appear they have done anything wrong with the exception of putting up with your whinning ways, I would not be suprised if they told you to pound sand and get your service somewhere else from this point forth.
BTW, your poll is a joke!

[redelf75]

OK, I get the point.

[bobchris]

edited by admin for not conforming to the site terms of use

[AbunDiga909]

lol, woah... :shock: this needs to end soon...

just for the record, the NECC and C.E. dealer issues are two totally different things... the two are both excellent dealers and I will do business with them anyday when the time comes... its just an unfortunate coincidence that the two issues have to do with the same service job...

but to the above comment, that was just uncalled for... not cool...

alright, i'm going back to switzerland..

[Huffy2k]

Wow bobchris - tell us how you really feel! I would watch the language as there are kids that regularly surf these forums...

[redelf75]

What's with you guys? You constantly point fingers and bash everyone everyday. I'm the most diplomatic member on the site, save BKH, and I voice one or two negative opinions about a dealer experience and I'm totally bombarded with insults, name calling and foul language by people who think I should service my own boat instead of taking it to a dealer.

I can understand you having a difference of opinion, which is why I posted in the first place, but to be told I'm a liar, a rich snob, a joke, lame and names is uncalled for and only shows your level of immaturity and arrogance. I don't think I have ever met such a bunch of just down right nasty people in one place.

[Huffy2k]

You're not doing yourself any favors by painting everyone but BKH with such a broad brush. Of the 23 or so replies to your post, only several resorted to name calling - the others (including my original post) simply stated that you should have been responsible for determining the need to change your impeller. Time to quit baiting the posters here...

[surroundsound64]

Man... this seems to have become a really personal thread, in a rather short period of time. About an impeller.

I can see both sides, although I am a little confused about which dealer (the one who normally performs all the work or another one) Red and Austin are upset about.

To elaborate on my post towards the beginning... if the dealer is the place the boat was purchased from and who also performs all of the maintenance and the owner takes it in to get "all of the scheduled and recommended maintenance" performed, I would think that includes the impeller.
If it's anything other than that I would think if the customer wants the impeller changed he should probably have request it.

What Bobchris said about someone else on the lake changing it is probably right, but I don't really agree with the rest.

Anyway... this is JUST about an impeller, lets try not to take it to seriously.... or at least blow it out of proportion.

[DRAGON88]

redelf, don't worry about it. The three of them love ganging up on anything given the chance.

I personally do all the work on my boats, but, if someone is not capable or wanting to do their own service that's their deal. Furthermore, if I were taking my boat in to get serviced I would expect the service to be done to manufacturer's spec. I don't know the story of why it took 3 days to replace an impeller, nor do I understand what the 3 of you (HW,OTW, BC) are so upset about. You guys are acting like redelf committed some heinous crime against you. Just mellow out. If you really have an issue with him, find a way to express yourself without resorting to 3rd grade tactics.

I would however check to make sure that the dealership was in fact doing all of the required mantinince...

[Quinner]

I guess it is OK to publicly slander CC dealers but not the individual making the accusations in particular when the accusations appear to be unwarranted.

Boy am glad I held back and did not express my true feelings, had that been the case what comes after, or would it be before "Immature and Arrogant".

[82tique]

I'm the most diplomatic member on the site

Your sob story posted on CCF this morning was hardly 'diplomatic'......

Furthermore, OTW & HW have said nothing out of line .....they simply called it like they and anyone else who knows about boat maintenance. (can't say the same for bobchris :shock

My advice for the 'scorned elf': Buy a wrench, get a clue, and stop pretending to be a victim.