Handle Clamp Piece on Strapless Board Racks

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  • SurfingCane
    • Jan 2016
    • 144

    • Raleigh, NC

    • `13 G23

    Handle Clamp Piece on Strapless Board Racks

    Has anyone on here had the rubber on there's start to deteriorate, crack, and come apart.......now won't really hold the boards in the rack?

    Called Roswell and the parts tech guy said I have to buy the entire "plunger" piece. That thing is $100 !!!
    I asked him "so I have to buy a $100 piece just to get a "probably" $15 piece of plastic and rubber replaced?" and he said "you are 1 of MANY that have asked that same frustrating question and Roswell has no plans of selling just that handle as a replacement part."

    What has anyone done to replace or a "replacement idea and fix" for that piece when this happens without giving in to Roswell's total BS for a sh*tty designed part to begin with??

    Thanks in advance.
    KEEP
    CALM
    AND
    WAKESURF
    ON
  • GMLIII
    1,000 Post Club Member
    • May 2013
    • 2792

    • Smith Mountain Lake, VA (Craddock Creek area)

    • 2017 G23 Coastal Edition H6 | 2001 Sport Nautique | 1981 Ski Nautique

    #2
    I sent picture of my broken piece to Roswell and they sent me 4 $100 pieces all at no charge even with racks out of warranty. I guess it really depends who you get on the other end of the phone line as far was what Roswell is willing to cover.

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