Nautique Quality questioned by dealer

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  • MARK-S
    Senior Member of PLANETNAUTIQUE
    • Jul 2003
    • 764

    • SE MINN

    • 1978 Ski Tique 1996 196 2001, 2002, 2003, 2004,2005,2006,2007,2008 196s Best boats made

    #46
    SGY,
    You should have got one of mine. This whole discussion is another reason to buy a promo boat. They have all bugs worked out if any, and you still have a warranty. I still have an 07 for anyone out there that needs a new boat. Zero issues.
    Life long Nautique guy
    Will ski anytime.
    \"SON WATERSPORTS ROCKS\"

    Comment

    • azwakeboarder
      • Feb 2007
      • 83



      #47
      Originally posted by HOskier313
      I suspect this Nautique dealership may have been doing a LOT of work to prepare these boats. Maybe they were fixing a bunch of small things when the boats got to their dealership. Problem is, lots of small things add up to a lot of time. This is time that neither the customer or Correct Craft is paying them to prep the boat. It's not a warranty fix, and surely the customer won't have to pay for this. I assume this is where they are saying the quality has gone down. All the work they're doing and not getting paid for.
      Actually, if you want to get technical or philosophical or whatever, they are being paid to fix the small items. That payment is called the Nautique reputation and the fact that most Nautique buyers will buy another Nautique down the road. Even though you have to do a little work in preperation of the boat for sale and maybe correct some issues from the factory the dealer does get paid for doing this, they get paid by having a brand name that is known for quality and as a result they get to sell to people who recognize and value that reputation. When they start selling Mastercrafts or what ever they might not have that reputation to fall back on. Correct Craft like any company will look for dealers who bring value to the brand and will drop dealers that only take and not give. It's a partnership! That's business 101, isn't it?

      BTW, my dealer, Century Marine in Mesa, AZ is the only reason I don't have an '06 Sanger V210. Even though I paid a lot more for my Nautique I am still very happy that I have it over the Sanger. The dealer has been great to me, from everything from warranty items to helping me find a third when I need one. The dealer is the only reason I bought the Nautique over the Sanger! In my mind both were equal in quality, reputation, and wake, but the Nautique dealer added value, over $20K in value to me!

      Comment

      • ag4ever
        1,000 Post Club Member
        • Feb 2004
        • 1180



        #48
        Originally posted by azwakeboarder
        Actually, if you want to get technical or philosophical or whatever, they are being paid to fix the small items. That payment is called the Nautique reputation and the fact that most Nautique buyers will buy another Nautique down the road. Even though you have to do a little work in preperation of the boat for sale and maybe correct some issues from the factory the dealer does get paid for doing this, they get paid by having a brand name that is known for quality and as a result they get to sell to people who recognize and value that reputation.
        If you, the dealer, are having to constantly fix problems on a freshly delivered boat, is there really a truth to the quality reputation. should that that reputation for quality be given to the dealer and not the boat manufacturer?

        If I produce an inferior product, and my retailers fix it and make it a great product, am I selling a great product or are my retailers selling a great product?

        Comment

        • azwakeboarder
          • Feb 2007
          • 83



          #49
          ag4ever,
          So are you saying that Correct Craft doesn't deliver a quality product? I think they do. It is just the dealer's responsibility to make sure everything is perfect. Any dealer should be able to sell Correct Craft boats due to their reputation that they have established. I think it would be a little harder to sell something like say Epic Boats. If you can't see that I can't see a need for explaining it.

          Comment

          • Kenv
            1,000 Post Club Member
            • Jan 2004
            • 1070

            • Texas

            • 2021 G23 Previous 2015 G21 2010 226 2005 226 2000 Super Air

            #50
            AZ,

            I think Ag sees it clearer than you think. He is talking about Freshly delivered boats that the dealer is having to do a lot of work on, not just NORMAL make-ready and normal service for loose or broken items. Should the dealer have to do fiberglass repair or re-mount/re-align combing pads/seat backs etc. on a freshly delivered boat?? I think that was the Quality point Ag was trying to make. Who gets the credit? I think alot of people will credit the dealer for fixing the factory's mistakes...and then the reputation of the shabby work from the factory stays in the consumer's memory. I have a great dealer (Sail and Ski) that will go a long way to correct any issues, but I think some of the dealers might be spending more time correcting things on the new Nautiques then they did in the past.

            Ken

            Comment

            • ScarletArrow
              • Jul 2005
              • 330

              • Ohio


              #51
              I seem to remember another local CC dealer trying to pull the 'ol "we broke up with them, they didn't break up with us card" a couple years ago.

              It's the same old soap opera...dealer becomes disenchanted w/ CC...sales drop...dealer gets kicked to the curb by corporate...dealer publicly blames someone other than themselves...dealer picks up another line of boats.

              Comment

              • daviscs3
                • Jul 2007
                • 4



                #52
                NorthPoint Watersports

                Unfortunately I am one of Northpoints newest customers having just bought a SAN 220 in May from them. THis is my first boat and I was excited to be able to get a Nautique through a local dealer with all the service and support a local dealer is supposed to provide. I am extremely upset that Northpoint would sell me a boat and three months later decide to abandon their customer. The only loser in all this is people like me. I got the letter and was shocked. I don't care who initiated it, I now own a boat I can't get serviced locally. I email CC they didn't respond, I call North Point and they don't respond. Frankly I was having problems getting timely service from North Point before I got the letter and in my mind they weren't even close to living up to the promises they made to me. They still owe me some changes and work on my boat that I've paid for and now I have to chase them down to live up to their commitments. Its a shame people conduct business like this. Anyway, maybe someone at CC will read this and help a customer out somehow. I love the boat!

                Comment

                • SGY
                  Senior Member of PLANETNAUTIQUE
                  • Jul 2003
                  • 990



                  #53
                  RE: NorthPoint Watersports

                  Call David at CC customer service. He'll hook you up.

                  Comment

                  • Hlymons
                    • Nov 2005
                    • 223

                    • Roseville, Ca.


                    #54
                    RE: NorthPoint Watersports

                    daviscs3,
                    Maybe you did not read your letter correctly. It clearly states “Our customer service rating and reputation are vitally important elements of our continued success and must protect them no matter what the cost". Some companies talk and don’t deliver and others deliver without talking. Maybe that's why they got dumped by CC. To bad for MC they will have to deal with them now. I am sure in a few years when they switch to a Bayliner dealership the same type of letter will go out to there MC customers.

                    Comment

                    • tdkosta
                      • Jul 2007
                      • 2



                      #55
                      I worked as a service tech for Century Marine in AZ until 2005. I did observe many of the flaws previously mentioned. One comes to mind where the Nautique 'N' logo was stitched on upside down on a jump seat. I'm glad that one was caught before it made it out the door. I do not know the cause maybe cheap labor or workers having a large work load and in a rush. However, I can tell you we spent many hours preparing boats for sale and detailing them. If we found anything wrong at all it was fixed ASAP. If we couldn't fix it then Correct Craft would. I can tell you that Bruce the owner at Century Marine takes much pride in the boats he sells and would rather sacrifice sales numbers than let customer service and quality decline. If we missed something and it went out the door and the customer came back with problems we took it personnaly and felt like we let our customers down. We had some customers that my have had unreasonable expectations on the quality, but we still fixed things the way they wanted.

                      Comment

                      • dabigkahuna
                        • Sep 2004
                        • 125



                        #56
                        First of all let me just say that I have always been a Nautique owner, and I have always defended the brand. I think the history of CC is impressive, and they have contributed a lot to the towboat industry. However…I have had some SERIOUS quality issues with my 2005 SV-211. What’s worse, I had to plead my case to get many issues repaired, and I am still waiting on reimbursement checks for repairs I made myself under the agreement that I would get reimbursed by Correct Craft.

                        The way Nautiques are currently priced, there is absolutely no excuse for poor quality. I mean come on, 95K for a 230!!! That is just ridiculous. When a customer spends that kind of money on a boat, they should not have to deal with quality issues, nor should they have to get into a pissing match to get obvious defects corrected. If the dealers are fixing mistakes for CC, that’s even worse, as CC is the one making the majority of the profits, they should be the ones ensuring a quality product.

                        Not to start a war or anything, but the way the economy is going, and the prices that CC, Mastercraft, and other brands are asking for their boats, well it just doesn’t make sense. And to have quality issues on top of that, there is something seriously wrong with this picture! I’m not sure who to blame more for this situation, the manufacturers, or the customers who are buying boats that are drastically overpriced and then settling for sub-par quality.

                        Comment

                        • lztat573
                          • Aug 2006
                          • 89

                          • Idaho

                          • 07 SV211

                          #57
                          I’m not sure who to blame more for this situation, the manufacturers, or the customers who are buying boats that are drastically overpriced and then settling for sub-par quality.
                          This is what I was trying to say when I said (but if i can go buy a new truck and the fit and finish is that much better for the same amount of money then I think something is wrong. I understand that fiberglass and gel coat are not cheap but come on.) we shouldn't settle for half ***. We pay that kind of money we should expect top notch. So thank you for saying something I would of liked to say but just couldn't get it out. I look back at some of the things people are saying to defend CC and IMHO that is what they are doing "Settling".
                          Before that last post I was starting to think that maybe I whine too much and that some of the things wrong with my boat I should just live with. but now I am going to whine until everything I have spent my hard earned dollar on is fixed by CC.

                          Comment

                          • bkhallpass
                            1,000 Post Club Member
                            • Apr 2005
                            • 1407

                            • Discovery Bay, CA

                            • 2001 Super Air Nautique (Current) 1998 Ski Nautique (former) 1982 Ski Nautique (Current)

                            #58
                            Originally posted by lztat573
                            [
                            This is what I was trying to say when I said (but if i can go buy a new truck and the fit and finish is that much better for the same amount of money then I think something is wrong. .
                            Comparing your Truck to a boat is a complete waste of time. If you expect to get the same quality just because the Truck and the boat cost about the same, you're nuts. GM North America produced 163,000 Trucks in July alone. Correct Craft will make less than 2000 boats the entire year. Malibu and Mastercraft won't make many more. If you expect the same quality standards on a fraction of a percent of the volume, then you should expect to pay several hundred thousand for your boat. At 50-70K, you're getting bargain. BKH
                            2001 Super Air

                            Comment

                            • boatech
                              • Aug 2006
                              • 247



                              #59
                              Originally posted by wylierilee
                              I don't know who ditched who and I don't care. I do know that mine was one of the new boats that North Point had to send back to the factory for repair of serious flaws. Correct Craft could not or would not fix the problems and were blowing me off. North Point stepped up and bought my boat back and got me another new boat. It also has its own problems but thats another story. Maybe North Point and Correct Craft got tired of fighting each other.
                              i think you find the answer right here first time poster gives you all you need to know about this subject North Point stepped up CC didnt that speaks volumes to me. good job North Point /BAD job cc. 95k for a 230 somebody fell and hit there dam head they buy that boat. it better have 20k in cash in the glovebox!

                              Comment

                              • NautiqueJeff
                                A d m i n i s t r a t o r
                                • Mar 2002
                                • 16462
                                • Lake Norman

                                • Mooresville, NC

                                • 2025 SAN G23 PNE 1998 Ski Nautique 1985 Sea Nautique 1980 Twin-Engine Fish Nautique

                                #60
                                Originally posted by boatech
                                North Point stepped up CC didnt that speaks volumes to me. good job North Point /BAD job cc.
                                Are you SURE the guy who wrote that letter is being truthful? I'm not.
                                I own and operate Silver Cove Marine, which is an inboard boat restoration, service, and sales facility located in Mooresville, North Carolina. We specializes in Nautiques and Correct Crafts, and also provide general service for Nautiques fifteen years old and older.

                                If we can be of service to you, please contact us anytime!




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