Tweet
I have been given the run around, bullsh*t story line from these guys for the past 3 months.
I've now had my props back to them twice. Each time, I can never seem to get the same story twice from them. These are the mis-leadings they have represented themselves during my dealings with them.
1.) They do the prop repair - WRONG, they send it out. The guy I was dealing with, would say WE do the most ACME prop repairs in the business and WE inspect them yada, yada, yada. Well, come to find out, talking to this guy further, they they send them out to some third party repair shop . They only manufacture props there, no prop repair.
2.) They said a week turn around time. WRONG. They have had my props in hand for more than 4 weeks. In fact they were promised to me 2 weeks ago.
3.) They said they inspect them once they are returned from the repair shop. WRONG. When I got my props back the first time, it look like my 5 year old took a hammer to it. It was shoddy work. I brought the props to a "real" repair shop to have them prop scanned and the pitch was off on two of the four blades by more than .030" and then on my other prop the pitch was convex instead of concave and the pitch was off.
I also got the WE can't inspect every prop that comes back because WE repair so many of them. WE do hundreds of props a month.
4.) When questioning the shoddy work. It turned into the WE have a guy here that has 20 years experience, which sometimes turned into 25 and 30 depending on which time I talked to this guy. But, sometimes he doesn't always work on them and it might be somebody HERE who only has 4 or 5 years experience. So, this was his reason for the shoddy work.
Am I pissed? You bet I am. I can't believe a company would represent themselves as they did and not to mention I've been out of commission for more than 2.5 months just waiting for them to get a couple of props repaired.
Needless to say, I'll be taking my business somewhere else.
Chris
I've now had my props back to them twice. Each time, I can never seem to get the same story twice from them. These are the mis-leadings they have represented themselves during my dealings with them.
1.) They do the prop repair - WRONG, they send it out. The guy I was dealing with, would say WE do the most ACME prop repairs in the business and WE inspect them yada, yada, yada. Well, come to find out, talking to this guy further, they they send them out to some third party repair shop . They only manufacture props there, no prop repair.
2.) They said a week turn around time. WRONG. They have had my props in hand for more than 4 weeks. In fact they were promised to me 2 weeks ago.
3.) They said they inspect them once they are returned from the repair shop. WRONG. When I got my props back the first time, it look like my 5 year old took a hammer to it. It was shoddy work. I brought the props to a "real" repair shop to have them prop scanned and the pitch was off on two of the four blades by more than .030" and then on my other prop the pitch was convex instead of concave and the pitch was off.
I also got the WE can't inspect every prop that comes back because WE repair so many of them. WE do hundreds of props a month.
4.) When questioning the shoddy work. It turned into the WE have a guy here that has 20 years experience, which sometimes turned into 25 and 30 depending on which time I talked to this guy. But, sometimes he doesn't always work on them and it might be somebody HERE who only has 4 or 5 years experience. So, this was his reason for the shoddy work.
Am I pissed? You bet I am. I can't believe a company would represent themselves as they did and not to mention I've been out of commission for more than 2.5 months just waiting for them to get a couple of props repaired.
Needless to say, I'll be taking my business somewhere else.
Chris
Comment