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I thought some of these issues might come up for other 2018 owners, so I’ll share my issues (with videos) and then Nautique’s response through my dealer.
1) Boat exhaust makes a ton of noise and spits up water from the swim deck at idle. Almost like it doesn't have a surf pipe. Our 2017 did not do this. I hope this is a defect and not a characteristic related to the new stern thrusters.
Nautique response: This is caused by a new exhaust bypass port which is necessary to prevent the thruster from sucking in the exhaust and becoming ineffective. It isn’t a defect. Engineering has plans to improve this part of the system and these improvements might be, but not necessarily be available as an retrofittable purchase if they are implemented on next model year product.
2) GoPro wiggles in rear mount.
Nautique response: That excessive wiggling motion is not normal. I understand that it is probably the receiver end which has a defect. I’ll know for sure tomorrow. Submit a warranty claim for the receiver and pin (180179 & 180180 respectively) to get things moving, then we’ll amend or correct your claim based on which part is actually needed.
3) Can't get GoPro to pair consistently. Here is where I am trying to pair the GoPro from the Saved area and it would not pair. This happened throughout the weekend:
Nautique response: If ever you cannot get the GoPro to pair or connect, we recommend making sure the GoPro is deleted from the “Saved GoPro Cameras” list, then reboot LINC and trying again. The pairing process can be finicky and unfortunately this is due to the beta nature of the tools GoPro has made available for us to use.
4) When I did get it to pair, I could not figure out how to turn off the GoPro camera's power and stay off. LINC would actually turn it back on when I manually turned off the GoPro unit. What is the correct way to power down the GoPro?
Nautique response: As of right now, you cannot turn the GoPro off while you are connected to the LINC display. This is due to limitations of the tools GoPro has made available for us to use to connect and control a GoPro
5) Is there any way to get volume control using iPhone over Bluetooth to work? On the 2017, you could turn the volume up and down with the iPhone. On the 2018, you can only control the volume with the head unit.
It will mute the volume if you turn it all the way down to 1 on the iPhone. We use the iPhone to listen to music over the boat speakers while sitting at the dock and it was useful to be able to turn the volume up or down when outside of the boat.
Nautique response: This is the way JL has implemented it in their radio. You can still control volume from a phone if you have an Android phone, but JL locks the controls out on the iPhone. The reason they do this is because the “proper” way to play music from your phone is to have the phone volume turned all the way up and then let the JL radio scale the volume. If you leave the JL radio turned up and use the phone to adjust the volume, then when the phone is at low volumes you have a lot more white noise in the system. This is because the radio is still amplifying the signal coming in as if it were a loud volume.
6) Auto volume. In the 2017, you set the Min and Max. On the 2018, there is no "min and max" for Auto Volume. Any way to get a low end setting other than off? When you slow down, it just pauses the music on silence.
Nautique Response: For MY2017 and on we got rid of “min” and “max” being shown to the user. However, there is still an “on” and “off” for auto volume on both MY2017 and MY2018 boats located on the audio setup tab (there is also one in the preferences menu). The way you set the “min” volume setting is by changing the master volume while the boat is at idle. The way you set the “max” volume setting is by changing the master volume while the boat speed is greater than 7 mph. The system is supposed to intuitively learn the volume you like at idle and the volume you like while running and automatically scale between the two. If this is not what the customer is experiencing, then please send a video showing what is happening.
Sent from my iPhone using PLT Nautique
1) Boat exhaust makes a ton of noise and spits up water from the swim deck at idle. Almost like it doesn't have a surf pipe. Our 2017 did not do this. I hope this is a defect and not a characteristic related to the new stern thrusters.
Nautique response: This is caused by a new exhaust bypass port which is necessary to prevent the thruster from sucking in the exhaust and becoming ineffective. It isn’t a defect. Engineering has plans to improve this part of the system and these improvements might be, but not necessarily be available as an retrofittable purchase if they are implemented on next model year product.
2) GoPro wiggles in rear mount.
Nautique response: That excessive wiggling motion is not normal. I understand that it is probably the receiver end which has a defect. I’ll know for sure tomorrow. Submit a warranty claim for the receiver and pin (180179 & 180180 respectively) to get things moving, then we’ll amend or correct your claim based on which part is actually needed.
3) Can't get GoPro to pair consistently. Here is where I am trying to pair the GoPro from the Saved area and it would not pair. This happened throughout the weekend:
Nautique response: If ever you cannot get the GoPro to pair or connect, we recommend making sure the GoPro is deleted from the “Saved GoPro Cameras” list, then reboot LINC and trying again. The pairing process can be finicky and unfortunately this is due to the beta nature of the tools GoPro has made available for us to use.
4) When I did get it to pair, I could not figure out how to turn off the GoPro camera's power and stay off. LINC would actually turn it back on when I manually turned off the GoPro unit. What is the correct way to power down the GoPro?
Nautique response: As of right now, you cannot turn the GoPro off while you are connected to the LINC display. This is due to limitations of the tools GoPro has made available for us to use to connect and control a GoPro
5) Is there any way to get volume control using iPhone over Bluetooth to work? On the 2017, you could turn the volume up and down with the iPhone. On the 2018, you can only control the volume with the head unit.
It will mute the volume if you turn it all the way down to 1 on the iPhone. We use the iPhone to listen to music over the boat speakers while sitting at the dock and it was useful to be able to turn the volume up or down when outside of the boat.
Nautique response: This is the way JL has implemented it in their radio. You can still control volume from a phone if you have an Android phone, but JL locks the controls out on the iPhone. The reason they do this is because the “proper” way to play music from your phone is to have the phone volume turned all the way up and then let the JL radio scale the volume. If you leave the JL radio turned up and use the phone to adjust the volume, then when the phone is at low volumes you have a lot more white noise in the system. This is because the radio is still amplifying the signal coming in as if it were a loud volume.
6) Auto volume. In the 2017, you set the Min and Max. On the 2018, there is no "min and max" for Auto Volume. Any way to get a low end setting other than off? When you slow down, it just pauses the music on silence.
Nautique Response: For MY2017 and on we got rid of “min” and “max” being shown to the user. However, there is still an “on” and “off” for auto volume on both MY2017 and MY2018 boats located on the audio setup tab (there is also one in the preferences menu). The way you set the “min” volume setting is by changing the master volume while the boat is at idle. The way you set the “max” volume setting is by changing the master volume while the boat speed is greater than 7 mph. The system is supposed to intuitively learn the volume you like at idle and the volume you like while running and automatically scale between the two. If this is not what the customer is experiencing, then please send a video showing what is happening.
Sent from my iPhone using PLT Nautique
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