Brand new boat w/ so many issues???

[YoungLifeSkiMission]

We have a new 210, and have had 2 Battery's so far in it as they keep draining.
I rang our dealer, drove it out there (2hr drive) and left it with him.
It is now fixed, all under warranty. For some reason power was going through the boat when the key was out.
I have no problem driving out, its all about relationships, we have a great relationship with our dealer, he will go out of his way to help us out, and we will do what we can to make his job easier.
If you do a little for them, when you really need help, they will be there 110%.
He id bringing it out to me as he is drving to pick up another boat to take it that is about 2hrs away too!
CC dealers from my experiance so far are second to none!

[mav7]

Well... Heard back from the dealership. They don't understand what is going on with the boat. They said something about not knowing what the codes were and that they were waiting for a call back from Correct Craft. Exactly what I expected... no boat this weekend. I'll keep you posted further.

Does anyone know a direct line to CC? I can only get to a mailbox when calling 1-800-346-2092

[ag4ever]

It usually take 2 weeks for mine to get out of service when it goes in. They are just that busy. I would just be patient, as I would rether it fixed right than rush them and have it just band-aided so I could have it for a weekend.

[atasty39]

mav7,

Run far away!!!! Call CC corporate tell them what is going on.. Let them ask the dealer what he is doing and why. I had a very similar experience when I purchased my 2004 206. I whined a lot about it then, and am still bitter about it now. The boat is wonderful, so is probably worth the hassle you are going thru now. Imho, you might be better served to find another dealer that you can trust even if you have to travel more than 4-5 hours. If they are running you around now, it doesn't get better later. Just my experience, yours might not be like mine. I wish you the best!!!!

[BASC]

.
Taken from a previous post

[i]If you can afford a $45,000 boat, then the $100 gas is small beans.
&
The problems you listed all sound VERY minor. Just be happy it runs.[/i

]

It may come as a surprise to know that there are some people who give up a lot and take a 2nd job to be able to enjoy their sport in limited leisure time and be towed by the 'best' there is.
I would be very disappointed if I had paid that amount of money for anything new and then found it had minor issues.
If these issues had been listed in the brochure as likely to come with the boat then the price should be lowered accordingly.....I suspect they were not so they should be addressed by the Dealer intially and if they can not correct it to the satisfaction of the customer refer it to the manufacturer, oherwise this customer is very likely to take their business elsewhere next time and if asked to recommend a boat, it would not be a CC, a few bad reports soon gather momentum and before you know it the company can not sell its product.

[mav7]

2 weeks of service? Doesn't anyone on here besides me see that as a problem? I mean, you buy a new boat because you don't want it in the shop all the time, and it ends up spending a good majority of the summer on the trailer... what the heck is the point of purchasing a brand new boat then? I won't even get into the detail of the value lost on the boat from just sitting with no utility gained from using it.

And the traffic with the service dept isn't much of an issue here... It's more of the dealer competence to fix the boat. For example, the dealer 'reset the computer' and is going to see if that fixes the problem (maybe an example to a 'band-aid' solution?). These are the things that bother me and why the boat spends all summer at the shop. It's not even my boat and I feel this way, I'd hate to see how my brother (the owner) feels about going to work every day paying for something that he can't even enjoy.

atasty39: What number did you call to get ahold of CC corporate?

[Onthewater]

2 weeks of service? Doesn't anyone on here besides me see that as a problem?

It's not even my boat and I feel this way, I'd hate to see how my brother (the owner) feels about going to work every day paying for something that he can't even enjoy.

What do you think the majority of people feel like during winter? pay for a boat that will sit for 5-7 months.

[mav7]

2 weeks of service? Doesn't anyone on here besides me see that as a problem?

It's not even my boat and I feel this way, I'd hate to see how my brother (the owner) feels about going to work every day paying for something that he can't even enjoy.

What do you think the majority of people feel like during winter? pay for a boat that will sit for 5-7 months.

Now you're learning...now take it and let it sit during the 5-7 months that you COULD be using it. How the heck would you feel???

[Hollywood]

Summer starts TODAY, get a calendar. How many times has the boat been back to the shop so far? One time as far as I can read from your posts. You sound way too nuerotic to be a boat owner, I'd imagine this forum would be maxxed out with complaints from you if you did have your own boat.

[mav7]

Summer starts TODAY, get a calendar. How many times has the boat been back to the shop so far? One time as far as I can read from your posts. You sound way too nuerotic to be a boat owner, I'd imagine this forum would be maxxed out with complaints from you if you did have your own boat.

You're speaking as if this boat is 2 years old... Not to mention you know nothing about my experiences / history with boats, cars, etc.

So are you saying I should expect the boat to be in the shop after it was purchased new? If this is so typical, then I feel sorry for all of you that own Correct Craft boats. Because if you didn't understand correctly, this boat has less than 10 hours on it and it's already back to the shop. That's like buying a new car and having to take it back to the dealer within 1000 miles because it doesn't run right.

And I'd imagine you know nothing about owning a new boat considering your attitude. Owning a car is no different than owning a boat.. you buy a brand new one and expect it to work. I have every right to complain whether it's my boat or not, because it still represents the reliability and service you can expect from Correct Craft and their dealers.

If the boat had no issues then I'd gladly hop on here and post nothing but praise. I'd also love to change my opinion about CC if they can turn this situation into a positive one, but I have a feeling that won't be happening anytime soon.

[Onthewater]

Dude, you (or your brother) have a right to be upset and I would be too. Things happen, especially to/with handmade and assembled components. There are warranties for that reason, it is just that your expectations of reimbursment and the such is a little ridiculous, that is all. One cannot compare cars to boats.

[Onthewater]

Now you're learning...now take it and let it sit during the 5-7 months that you COULD be using it. How the heck would you feel???

Learning what? That is part of boat ownership. We only get to use our boat 2-3 days a week. OH NO, what about the other 4-5?

[Hollywood]

That's like buying a new car and having to take it back to the dealer within 1000 miles because it doesn't run right.

Well when you pull out of the lot with things wrong, they generally don't fix themselves. I'd be more upset with your dealer than CC themselves. They're the ones that handed over the boat to you with 'issues'. Buyer beware, new or used. The slightest bit of interest could have solved all your problems before bringing the boat home.

[mav7]

Learning what? That is part of boat ownership. We only get to use our boat 2-3 days a week. OH NO, what about the other 4-5?

Do me a favor.. take the keys to your boat and put them in a safe for 2 weeks, starting today. Then you might have a little understanding of what it's like. Except for you've been using your boat for some time now and it isn't brand spankin new.

But you wouldn't do that now, would you? If we didn't have another boat to use for skiing, I'd be even more upset and would be going through significant withdrawl from skiing, kneeboarding, cruising.. you know, the things you do to enjoy your toys you spend good money on.

[mav7]

That's like buying a new car and having to take it back to the dealer within 1000 miles because it doesn't run right.

Well when you pull out of the lot with things wrong, they generally don't fix themselves. I'd be more upset with your dealer than CC themselves. They're the ones that handed over the boat to you with 'issues'. Buyer beware, new or used. The slightest bit of interest could have solved all your problems before bringing the boat home.

For the boat being dirty, I agree with you. For the depth finder.. well I suppose that can be checked as well. For the engine / throttle problems, how can a dealer find that out without driving the boat in the water? The issue happens at random and isn't something that's going to jump out at your face.

I'm upset at the dealer for not cleaning the boat and not having a clue about how to fix the problem. I'm upset with Correct Craft for letting a boat with 'issues' roll off the assembly line. I know they can't all be perfect, but at least if you buy a car with a certain number of problems it's called a lemon and you get a free replacement. Boats and cars are different in that you drive cars on roads and boats in water. But from an ownership standpoint, they're the same. You're putting (at least in my brother's case) hard-earned money towards a 'toy' that you use. And who says we don't store our cars in a garage for the winter? Actually, our cars sit right next to the boats in the winter (which is why we have to move several cars to get access to the boat).