My G23 is on fire!... No, literally:(

[G_WaTT]

Was enjoying a day out at the lake and a friend said it smelt like something was burning, and smoke began to come from one of the cup holders. I yoinked the thing out immediately and unplugged it. I've sent the pics to my local rep along with a brief description of the incident. Anyone ever see this before?

[BasaltRMK]

Yup. Same thing happened last year on our 2018 G21. Scary! Got an over current warning on the Linc screen too. Nautique told us early 2018s and older cupholder LEDs did not have individual fuses, and we were one of about 5 boats worldwide that had this issue. They replaced all our cupholders with the updated, individually-fused models.


2018 SAN G21
2015 Tigé R20 (sold)
1972 MFG Gypsy-15 (sold)

[markj]

Meanwhile, somewhere in China......... “me Chinese, me play joke.”

[G_WaTT]

Mine was an early 2018. I think I received it the end of Aug. 2017. They do anything about your burned/melted cup holder housing? I did not notice anything on my LINC screen (Doesn't mean it wasn't there)

I'm really amazed boats this expensive have problems like this. I've already had to get a new drive shaft installed after it sheered and I lost a prop last year and now this. The amp for my subs also crapped out last weekend

[BasaltRMK]

Fortunately for us the cupholder housing was not burnt, just the LED module.

Yeah, it’s really frustrating. We got our 2018 last May (2019) new from a dealer with 20 hours. In 4 months it was in the shop 4 times for engine dying issues (still not resolved), engine codes, rear chromax badge burning out, nav light burning out, ballast sensor needing to be replaced, gelcoat cracking, and a host of other issues. Then the trailer front axle hub locked on the highway, ripped off the wheel, and blew the rear tire, leading to a 20-hour roadside ordeal and $4,600 repair bill that neither the dealer or trailer manufacturer (Extreme) would cover. All on a new boat/trailer we owned for all of 4 months.

So agreed - really frustrating. Hopefully Nautique will step up and replace your housing. Good luck!


2018 SAN G21
2015 Tigé R20 (sold)
1972 MFG Gypsy-15 (sold)

[sixcampbells]

Yikes! No issue with my April 2019 delivered 2018 G23. No Bueno.


Sent from my iPhone using PLT Nautique

[sixcampbells]

I should have said I feel for you. Hope they get it resolved to your satisfaction.


Sent from my iPhone using PLT Nautique

[G_WaTT]

Dealership put in a request to Nautique, but nothing has been resolved yet. Basically just said to use cup lights at my own risk until they are replaced

[BasaltRMK]

Wow - seriously? That’s really inadequate customer service, sorry you’re dealing with it. The LED courtesy light upgrade isn’t cheap, you should be able to use it! Good luck...


2020 SAN G21
2018 SAN G21 (traded in)
2015 Tigé R20 (sold)
1972 MFG Gypsy-15 (sold)

[Fast351]

I'm really amazed boats this expensive have problems like this. I've already had to get a new drive shaft installed after it sheered and I lost a prop last year and now this. The amp for my subs also crapped out last weekend

Price doesn't equal quality (although I think Correct Craft builds fantastic boats).

Correct Craft controls very little of the quality for the parts that go into their boats. They control the hulls, and the interiors, for the most part. The engines, shafts, cup holders, those parts are all made by third party vendors, and they don't use enough volume that problems are immediately identified when there's an issue in the supply chain. The best CC can do is deal with the issues after the fact to the best of their ability to satisfy the customer. Such is the world of almost custom boats.

20 years ago, when my Ski Nautique was built, there was very little in the way of unproven technology in their boats. In mine in particular, the digital Teleflex gauges was the newest fancy thing, and we all know how that worked out. Today there are dozens of electronic subsystems that control all kinds of fancy new toys on board, and you're going to have breakage with those things. I am really curious how well these boats will be doing 10 years from now.

If the Faria gateway, or GT40 ECM are any indication, we (end users) may be heading for some trouble down the road.

[bturner]

Been saying this same thing on here and else where for the last couple years. Ever watch Hoovies Garage on YouTube?

https://www.youtube.com/playlist?lis...zDdzQpo487s1i_

He basically buys what were expensive luxury or sport cars (think Rolls, Bently, Aston Martin, etc.) that are 10 - 15 years old for a fraction of what they sold for new then goes through the process of fixing them. Along the way you get a first hand view of why these cars are so cheap and the extreme costs associated with fixing the near custom systems these cars utilized. I fear this could soon be the case with many of these "limited production" boats with systems that are produced in very limited quantities with few if any replacement components available after 5 - 10 years of service. To Fast351's point on his Ski Nautique, the fix was rip all the gauges out and replace them with mechanical ones. With all this said the question to the industry in general would be (as this by no means is unique to Nautique) "what is your long term plan to support these boats/systems?" So far what we're seeing from companies like Teleflex and Medallion that design and build these systems for the marine industry is a pattern of slap it together, ship it out then move on to the next project, at least that's pretty much what I'm seeing.

If you're the type of person that buys/invests in a new boat and plans to keep it say 10 years even the stem to stern warranty won't save you. I also noticed on the MC site that MC this year dropped their warranty coverage from 5 to 3 years warranty on the flat panels. What does that tell you about their confidence in those components?

"There's gold in there hills" if someone can either figure out how to repair these systems or develop a retro fit system to replace or upgrade them as they age out. Looks like I may need to brush back up on my electronics skills for a retirement business hobby in a few years. I have a feeling there's going to be a specialty market coming that will pay well for these skills.

[Master-Spud]

Had the same thing happen to my drivers cup holder this past weekend, over current fault just came in as I was getting to the screen to turn off the courtesy lights since I had to run from the back of the boat...
2019 G23



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[G_WaTT]

Yikes, and according to a post above these are suppose to have individual fuses after 2018. Looks like it roasted your fiberglass and some vinyl Hopefully that can be buffed/cleaned up. Gel coat damage would suck.

On my boat they replaced all cup holders and plastic housing that surrounded it, but it took awhile for everything to come in... and I definitely called constantly for updates and made a lot of noise. I would recommend keeping a log of who you talked to, on what date you talked to them, and the timeframe they gave you. I can't believe this is still happening though. Who knew RGB cup holders would be a thorn in the side of a company that makes $300K boats.

[srock]

Been saying this same thing on here and else where for the last couple years. Ever watch Hoovies Garage on YouTube?

https://www.youtube.com/playlist?lis...zDdzQpo487s1i_

He basically buys what were expensive luxury or sport cars (think Rolls, Bently, Aston Martin, etc.) that are 10 - 15 years old for a fraction of what they sold for new then goes through the process of fixing them. Along the way you get a first hand view of why these cars are so cheap and the extreme costs associated with fixing the near custom systems these cars utilized. I fear this could soon be the case with many of these "limited production" boats with systems that are produced in very limited quantities with few if any replacement components available after 5 - 10 years of service. To Fast351's point on his Ski Nautique, the fix was rip all the gauges out and replace them with mechanical ones. With all this said the question to the industry in general would be (as this by no means is unique to Nautique) "what is your long term plan to support these boats/systems?" So far what we're seeing from companies like Teleflex and Medallion that design and build these systems for the marine industry is a pattern of slap it together, ship it out then move on to the next project, at least that's pretty much what I'm seeing.

If you're the type of person that buys/invests in a new boat and plans to keep it say 10 years even the stem to stern warranty won't save you. I also noticed on the MC site that MC this year dropped their warranty coverage from 5 to 3 years warranty on the flat panels. What does that tell you about their confidence in those components?

"There's gold in there hills" if someone can either figure out how to repair these systems or develop a retro fit system to replace or upgrade them as they age out. Looks like I may need to brush back up on my electronics skills for a retirement business hobby in a few years. I have a feeling there's going to be a specialty market coming that will pay well for these skills.

Cigarette lighter cup holders. Excellent points and I could not agree more. That is why I searched for a low hour 2009 230 for almost 2 years after seeing friends struggle with all the electronics on new boats. At a minimum a universal NEMA data system would help with aftermarket options. I think there will be a continued demand for older technology boats.

[SilentSeven]

Multicolor LED cup holders....things that look cool but I can live without.