2019 G23 Actuated Tower - Stuck Down

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  • Ckowals1
    • Aug 2019
    • 116

    • Mooresville, NC

    • 2019 G23 Previous: 2008 SAN 230 Team Edition

    2019 G23 Actuated Tower - Stuck Down

    Hey everyone.
    Have a 2019 G23 with the power (actuated) tower. Currently stuck in the Down position, and is not moving up when pressing the buttons.

    Looking for suggestions to troubleshoot.
    Anyone have a wiring diagram of power distribution to tower? Id like to check for any loose connections.
    This is the 1st time noticing any tower issues.

    Observations thus far:
    * Up and down buttons lights illuminate when the power button is pressed
    *No tower motor noises can be heard while trying to raise or lower the tower (pressing the buttons)
    *Same operation (no noise/movement) when onboard charger is plugged in, when charger is unplugged, and when using 1 or both batteries. so doesnt seem like a voltage issue.
    * Voltage does not change when buttons are pressed (whether engine is on and at 14.3-14.4V, or if engine is off and voltage is in the 12s).
    *Tower circuit breaker is not popped.
    *Power cycle of boat (turned off/on main breaker, with 15-30second rest in off) produced same resulta (no noise/movement).
    * Doesnt seem like theres a location for tower circuit faults on the linc screen.
    * Going off of a previous post on here about the same issue, I had the boat tunning for 20+ minutes and then retried to raise the tower and was unsuccessful.

    Will be calling the dealer tomorrow as its still under warranty for a few months.
    Last edited by Ckowals1; 03-14-2024, 04:53 AM.
  • Ckowals1
    • Aug 2019
    • 116

    • Mooresville, NC

    • 2019 G23 Previous: 2008 SAN 230 Team Edition

    #2
    update: Tested the batteries by using a different charger to charge, as well as drive the boat for 20+ mins at 20+mph and the tower still did not move.

    Dealer coming tuesday to replace the actuators.

    Comment

    • Ckowals1
      • Aug 2019
      • 116

      • Mooresville, NC

      • 2019 G23 Previous: 2008 SAN 230 Team Edition

      #3
      Dealer replaced both actuators under warranty and now all is well again

      Comment

      • DoubleUpDisaster
        • Feb 2020
        • 74

        • Southern WI

        • 2019 G21

        #4
        Thanks for the followup. What would the cost have been? The tower on my 2019 scares me - as far as I’m concerned it doesn’t fold!

        Comment

        • Ckowals1
          • Aug 2019
          • 116

          • Mooresville, NC

          • 2019 G23 Previous: 2008 SAN 230 Team Edition

          #5
          Did not see the costs yet as I am waiting for 1 last part for a different warranty issue. The parts required to fix the tower were 2 of the actuators - couldnt find them on NautiqueParts so I am curious to see what they would run.

          To access the actuators, take off the vinyl siding on the inside of each tower base, and then remove the tower base cover. this comes in 2 pieces, one for the inside and ine for the outside.
          From there you have easy access to the actuators to disconnect

          Comment

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