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I've been a fan of Rankin covers for the last seven years, and I've used them on my previous two boats.
This last summer I ordered a cover from Pat for my Super Air. I was told it would take three weeks for the cover to be made and shipped. It took five weeks, but I figured a quality cover was worth the wait. When the cover arrived I put in on the boat, and noticed right away the rear straps didn't match the back of my boat. I called Pat's shop and explained to his daughter my situation. She told me she'd leave a message with Pat to call me back. After a week, and no call, I called and them again, and again I was told Pat would call me back. After yet another week, I called again, and this time his daughter asked that I send pics of the issue. I sent pics and asked that Pat call me one more time. When I failed to receive a call this time, I called and caught Pat when he answered the phone. Pat told me how sorry he was, and that If I could bring my boat up north and meet him we could take care of this. We agreed to meet on Thursday of the next week. Well, Thursday arrives, and I've driven my boat to the agreed location, and no Pat. I call and Pat explains that he forgot about our appointment. Pat asks me if he can just stop by my house the following day on his way down to a job. Now by this time I'm no longer in any mood to be patient, but I figure if I want this to get taken care of I had better be civil. I take the day off of work at wait at my house for Pat to come by. When Pat arrives we put the cover on the boat and he tells me without installing tie down pegs on the transom of my boat it won't strap properly. While we are assessing this, I also notice the cinch mechanism on the left side is upside down and backwards. Pat agrees to send me a new cinch and transom pegs for the boat when he gets back to the shop. I wait a week and call back. Of course I get his daughter again and the same line that she will leave him a message. To date I've called for times and have yet to receive the hardware from him.
Nine months and $800.00 later... No resolve.
In my opinion Rankin has completely blown any chances of ever getting my business again. Going forward when I hear someone is considering purchasing a cover from him I'm going to tell this story.
I'm going to call Pat again today and ask for the hardware. I've decided to start providing a daily log on here, Wakeworld, Wakeboarder, and Planet Nautique in an effort to get some sort of resolve.
This last summer I ordered a cover from Pat for my Super Air. I was told it would take three weeks for the cover to be made and shipped. It took five weeks, but I figured a quality cover was worth the wait. When the cover arrived I put in on the boat, and noticed right away the rear straps didn't match the back of my boat. I called Pat's shop and explained to his daughter my situation. She told me she'd leave a message with Pat to call me back. After a week, and no call, I called and them again, and again I was told Pat would call me back. After yet another week, I called again, and this time his daughter asked that I send pics of the issue. I sent pics and asked that Pat call me one more time. When I failed to receive a call this time, I called and caught Pat when he answered the phone. Pat told me how sorry he was, and that If I could bring my boat up north and meet him we could take care of this. We agreed to meet on Thursday of the next week. Well, Thursday arrives, and I've driven my boat to the agreed location, and no Pat. I call and Pat explains that he forgot about our appointment. Pat asks me if he can just stop by my house the following day on his way down to a job. Now by this time I'm no longer in any mood to be patient, but I figure if I want this to get taken care of I had better be civil. I take the day off of work at wait at my house for Pat to come by. When Pat arrives we put the cover on the boat and he tells me without installing tie down pegs on the transom of my boat it won't strap properly. While we are assessing this, I also notice the cinch mechanism on the left side is upside down and backwards. Pat agrees to send me a new cinch and transom pegs for the boat when he gets back to the shop. I wait a week and call back. Of course I get his daughter again and the same line that she will leave him a message. To date I've called for times and have yet to receive the hardware from him.
Nine months and $800.00 later... No resolve.
In my opinion Rankin has completely blown any chances of ever getting my business again. Going forward when I hear someone is considering purchasing a cover from him I'm going to tell this story.
I'm going to call Pat again today and ask for the hardware. I've decided to start providing a daily log on here, Wakeworld, Wakeboarder, and Planet Nautique in an effort to get some sort of resolve.
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