should i make a small fuss about this...

[gride]

so i went to check on my boat today. the installer/tuner tuned it with the h/u turned waaay down. next, i see the sub speaker wires that typically go into the terminal cup were just laying on the floor with no electrical tape(which i put on with a vengeance before i dropped it off), and none of my old speaker hardware(screws) are there, and they just left the old speakers(fully functional) sitting in the boat on the seat outside. i'm still waiting for a blue seas kit so the boat's there and i haven't paid them anything, but it seems pretty incompetent to me to not understand the correlation between the h/u volume and 420 volume, along with the other stuff. mind you they work on 200-300k boats daily so i expect proper work. i already know im a dick customer b/c i expect near perfection after i go over EVERYTHING i want in detail and write my own work order along with them writing their own. thoughts?

[Paxdad]

Can you shed some light on what part of the country you are in?? Your expectations don't seem unreasonable to me one bit.

[EarmarkMarine]

I'll give you my perspective as a retired business owner of 34 years. A 'dick customer' as you refer to one, would be someone who implies in every way beforehand that he wants everything on the cheap and then upon collecting the boat suddenly expects perfection, makes changes after the fact, or expects others to be responsible for the consumer decisions and oversights. However, if you were very specific in advance, even documenting in detail those expectations, then you are the best type of customer. The business should expect all customers to be perfectionists. The business, as a professional with extensive experience, should go beyond that by anticipating things a boat owner would not. If you made it clear in advance that you are very particular then the business should have been in the high alert mode. But unfortuneately you are dealing with human beings and things rarely run like a machine. So go over your punch out list one more time and expect better results.

David

[Paxdad]

Those are great/ fair points David. I know when I take my 210 in to my shop I am so adamant about it not sitting outside in the rain/ open. I tell them upfront, as well as the expectation that I have "I trailered by boat to your shop in pristine condition, and expect it to leave the same way" anything less is unacceptable. If for some reason they have to leave it outside to call me and I will come get it and take it back to storage and bring it back the next morning. I know this is a little over the top but I own a Nautique........ I try to make it easy on them as well by removing all items (life jackets/ floats, tool box, etc.).

[gride]

I just talked to the guys and told them what i noticed that i did not like, and that when i make it so easy to know what needs to be done, then it should be done and done well. i wasn't irate or anything. just casual conversation. seemed to go over pretty well.